Dear Yoyok A.C., Thank you very much for your positive and detailed review. We are delighted to hear that you enjoyed our friendly staff, fast check-in process, clean rooms and child-friendly pool. We also appreciate your feedback regarding the lighting in the room, which we felt was insufficient. We have forwarded this matter to the relevant team for further consideration to maximize the comfort of our guests in the future. We are also delighted that you enjoyed the hotel's ambiance, with a wide range of delicious and affordable food options, including Moe Gacoan, just opposite the hotel. Thank you for your trust in Bali Paragon Resort and we look forward to welcoming you back soon. Sincerely, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Valued Guest, Thank you for your review. We are delighted to know that our staff were friendly and helpful throughout your stay. We look forward to welcoming you back to Bali Paragon Resort. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Valued Guest, Warm greetings from Bali Paragon Resort Hotel. Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, particularly related to the room facilities. We regret that the air conditioner and TV remote were not functioning properly in your first room, and that the TV volume could not be adjusted even after our team assisted. We also apologize for the issues you experienced in the second room, including the air conditioner not cooling properly and the room lights that could not be turned off. This is certainly not the level of comfort we aim to provide. Your feedback has been shared with our Engineering and Housekeeping teams for thorough inspection and immediate corrective action. Preventive maintenance will also be strengthened to ensure similar issues do not occur in the future. We truly appreciate your patience and understanding. We hope you will give us another opportunity to provide you with a much better and more comfortable stay on your next visit. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear "Andrianus D. P." Warm greetings from Bali Paragon Resort Hotel. Thank you for your kind review. We are delighted to hear that you enjoyed your stay in the Jimbaran area and that our air conditioner and facilities were in good condition. We look forward to welcoming you back on your next visit to Bali. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear "Andrianus D. P." Warm greetings from Bali Paragon Resort Hotel. Thank you for your kind review. We are delighted to hear that you enjoyed your stay in the Jimbaran area and that our air conditioner and facilities were in good condition. We look forward to welcoming you back on your next visit to Bali. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Valued Guest Warm greetings from Bali Paragon Resort Hotel. Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. We are very sorry to hear that your non-smoking room had a cigarette smell, and for the inconvenience caused by mosquitoes and noise from the neighboring room. We have shared these issues with our Housekeeping and Front Office teams for immediate follow-up, including deeper room inspections and improved preventive measures. We also regret to hear that our breakfast did not satisfy your taste. Your feedback has been forwarded to our culinary team for evaluation and improvement. On a positive note, we are glad that you enjoyed our playground facilities. Your comments are valuable for us to improve our guest experience. We hope to have another opportunity to welcome you back and provide a much better stay. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Merlinda P.D., Thank you for your wonderful review. We are very pleased that you enjoyed your 2-night stay in Room 2109 and received the warm service and assistance from our team. We are also pleased to know that the variety of breakfast and kids club facilities made your stay more comfortable and enjoyable. We are honored to have our hotel as one of your family vacation choices. We look forward to welcoming you back for your next vacation. Thank you for choosing Bali Paragon Resort. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Dorothy R., Warm greetings from Bali Paragon Resort Hotel. Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the unpleasant experience you encountered during your stay. While we are glad you appreciated our lobby and the room, we sincerely apologize that several issues affected your overall comfort. We regret the inconvenience caused by the unpleasant smell outside the hotel area. The odor comes from external environmental factors beyond our property line, but we fully understand how disturbing it can be. We have already coordinated with the local authorities to address this matter, and we will continue to follow up to ensure improvements for the surrounding environment. We also truly apologize for the mosquitoes both inside the room and in public areas. Our team has increased the frequency of pest control treatments and room inspections to minimize such issues and improve guest comfort. Regarding your breakfast experience, we are sorry the quality did not meet your expectations. Your feedback has been shared with our culinary team for immediate review and improvement. We appreciate your honest and constructive comments, as they help us identify areas where we need to do better. We assure you that we are committed to improving our facilities, cleanliness, and overall guest experience. Thank you once again for your feedback. We hope you will give us another opportunity in the future to provide you with a far better and more enjoyable stay. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Mr. Novi D.W., Thank you for your review. We are very glad that you enjoyed your stay, even if it was only for two nights. We also appreciate your comments about the variety of food. We have shared your feedback with the relevant team for their evaluation and improvement. We look forward to welcoming you back again for an even more memorable experience. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Valued Guest, Thank you for your positive and detailed review of your stay at Bali Paragon Resort. We are so pleased that our staff, from the bellboys, to the luggage delivery service, to the ironing service, made your stay comfortable and enjoyable. We are also delighted that you enjoyed your stay with our room which offers the best view of the pool and city, especially the gentle morning and evening sunlight from the 5th floor. We are so pleased that you enjoyed the view which met your expectations and made your stay even more memorable. We also thank you for the food, the convenience of the lobby, and the cleanliness and comfort of our rooms, which made us feel at home. These reviews are a great inspiration for all our team. Thank you for choosing Bali Paragon Resort. We look forward to welcoming you back in the future. Sincerely, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Awal Y. N., Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the bathroom wall, the missing towel rail, and the amenities that you felt were not appropriate. Your feedback is very important to us and we have forwarded all these notes to our housekeeping and engineering teams for prompt review and improvement. We are committed to continuously improving the quality of our amenities to meet our guests' expectations. We apologize that you felt the price paid did not match the experience received. This feedback will be used as a basis for our evaluation to improve our service and comfort standards. We appreciate your interest and feedback. We look forward to providing you with an improved experience should you wish to return in the future. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Mr. Gede, Thank you for choosing Bali Paragon Resort to stay with your family again. We sincerely appreciate your trust and apologize for the unpleasant experience you had this time. We are sorry to hear that the service from the front desk did not meet the standards of service and assistance we expect, especially when it comes to helping with room and luggage, including extra bed requests. Any unfriendly attitude or disparity in service towards all guests is unacceptable and does not reflect the value of our service. We have forwarded your comments to the management and public relations team for rigorous evaluation and training to ensure that such incidents do not happen again. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back again with an even better experience on your next visit. Sincerely, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Valued Guest, Warm greetings from Bali Paragon Resort Hotel. Thank you for your kind review. We’re delighted to know that you enjoyed our nice place, family-friendly atmosphere, and the friendliness of our staff. We look forward to welcoming you and your family back again soon. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the light in Room 1312 being off throughout your stay. This is definitely not the experience we expect from our guests. We have forwarded your feedback to our engineering team for a thorough investigation and immediate repair to prevent the issue from recurring. We are committed to maintaining the quality of guest room comfort through regular maintenance and periodic inspections. Thank you for your attention and understanding. We look forward to welcoming you back for an even better experience. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear "stanley a. r." Warm greetings from Bali Paragon Resort Hotel. Thank you for your wonderful review. We are delighted to hear that our staff’s helpful service and fast response made your stay enjoyable. We’re so happy to know you love this place. We look forward to welcoming you back again soon. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Valued Guest, Thank you for your review. We are very glad that you were satisfied with our hotel and our services. We look forward to welcoming you back on your next visit. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Mr. Lujeng B. A, Thank you for taking the time to share your experience of your 2-night stay at Bali Paragon Resort. We are delighted to hear that you enjoyed our clean room, our comprehensive amenities such as hot water, Wi-Fi, TV channels, and the wide selection of dining options available in the surrounding area. We also appreciate the children's pool and the variety of food, especially the desserts, which you enjoyed. However, we apologize for any inconvenience you experienced during your stay. Your feedback is very valuable to us. Regarding the slow food refill during breakfast, the dripping air conditioning in the restaurant, and the inadequate condition of the small playground and kids club, we have forwarded these comments to the relevant team for immediate follow-up and improvement. We are committed to improving the quality of our facilities and services, so that you have a more comfortable and enjoyable experience on your next visit. Thank you again for your positive feedback. We look forward to welcoming you back in the future with even better experiences. Sincerely, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear "Henny" Warm greetings from Bali Paragon Resort Hotel. Thank you for taking the time to share your feedback. We are glad to know that you found our hotel facilities well maintained. However, we sincerely apologize for the room conditions that did not meet your expectations. Your comments regarding the chipped door trim and tables, ragged towels, moldy grout, and stained toilet bowl are very valuable to us. We have shared this with our Housekeeping and Engineering teams for immediate follow-up and improvement to ensure a more comfortable stay for all our guests. We truly appreciate your constructive feedback and hope we will have another opportunity to welcome you back with a much better experience. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel

Dear Susi S. A, Thank you for your wonderful review. We are very glad that you enjoyed your stay at Bali Paragon Resort. We are proud to know that our team's service, especially during check-in, made a good impression on you. We are also pleased that you were impressed with our spacious and comfortable room, cool air conditioning, satisfying bathroom and the food we prepared. Your comments on the unique design in every corner of the hotel also mean a lot to us. We are honored to have made your stay in Bali comfortable and convenient. We look forward to welcoming you back again soon. Best regards, Putu Eka Prasetia | E-Commerce Manager Bali Paragon Resort

Dear Valued Guest, Warm greetings from Bali Paragon Resort Hotel. Thank you for your kind review. We’re delighted to hear that you had a good stay during your 2-night visit with us. Your satisfaction means a lot to our team. We look forward to welcoming you back again on your next trip to Bali. Warm regards, Putu Eka Prasetia || Ecommerce Manager Bali Paragon Resort Hotel