7.8
Pleasant
From 2,203 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.6

Location

8.3

Service and Facilites

7.8

People often mention about Grand Hotel
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Ambiance (16)
Bedroom (16)
Distance to City Center (15)
Bathroom (11)
Surroundings (10)
Accessibility (8)
Variety (8)
Staff Friendliness (7)
Activity Option (6)
Room Space (6)
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Traveler Reviews Grand Hotel

Number of reviews per page
20
40
Customer reviews
i***l
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
Strategic location, close to everywhere you want to go
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i***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
Strategic location in the city center
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i***l
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
Strategic location, right in the city center
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Rudy s.
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 6 week(s) ago
the atmosphere is not so comfortable
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K***N
icon-origin-TRAVELOKA
5.3
/10
Reviewed 6 week(s) ago
The room is noisy in the morning, the sound of drilling and so on and the toilet is really really smelly, please improve it again
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Novia A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is located in the city center, in the heart of Pontianak's culinary scene, Gajah Mada. It's close to everything, and there are plenty of dining options. The rooms are clean and the service is excellent.
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2 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 14 week(s) ago
Friendly service, can sleep peacefully, next time stay again.
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Ayd18
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
The room is quite spacious for a standard one, the atmosphere is also nice, you can see the city center directly from the room window
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
The staff very friendly,Room clean enough.I was stay 4 night at first floor.Wifi is good enough.But have Ambiance room that the wallpaper torn condition in several place.I wasn't breakfast at hotel because near the hotel so many local food available.Enjoy your trip.The hotel location is strategic at Gajah Mada Road
1 people find it helpful
T***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Actually, the place is really close to my grandparents' home, but it's a shame that there is no peace at all, plus there are many people who are always noisy without knowing the time, especially in the parking area which should be a safe place for hotel guests, making conditions uncomfortable when there are young people who don't know where to hang out in that area. Please condition the hotel and make it more exclusive.
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3 people find it helpful
D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
If possible, when c/i, you can be given wifi without having to ask, thank you
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T***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 31 week(s) ago
Not pleasant, when staying, right next to the hotel there was a project being worked on, so it was already noisy at 6 in the morning, the management should have warned them, so as not to disturb the guests who were still sleeping and also the room had lots of mosquitoes, and the lights were too dim.
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s***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Good, steady, and cleanliness is still okay.
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r***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 36 week(s) ago
Room 503 AC is not cold but hot, there are many cockroaches in the bathroom, check out immediately. If the room is like that, don't give it to guests.
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1 people find it helpful
R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 43 week(s) ago
Dirty room, dirty mattress and bed cover make your skin itchy. Clogged sink, dead exhaust. Very disappointed staying at this hotel.
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3 people find it helpful
A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 43 week(s) ago
It's quite good. It's worth the price. It's close to shops. It's crowded with people hanging out.
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G***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 46 week(s) ago
There are lots of delicious culinary delights around, and it is very strategic
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 51 week(s) ago
The location is ok, in the middle of the city, the service is also good, only the room cleanliness is lacking, there are insects and some of the furniture is old
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4 people find it helpful
y***i
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 56 week(s) ago
Sorry. The room is not clean because there are so many cockroaches.
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3 people find it helpful
Sutriyadinata M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
Staff, security and all employees are very friendly
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