Labersa Grand Hotel & Convention Center
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Overall Ratings & Reviews Labersa Grand Hotel & Convention Center
Traveloka (2,575)
Other sources (4)
8.4
Very Good
From 2,575 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.6
Meal
8.4
Location
8.2
Service and Facilites
8.5
People often mention about Labersa Grand Hotel & Convention Center
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Ambiance (31)
Staff Friendliness (30)
Bedroom (29)
Bathroom (28)
Room Space (27)
Hotel Area (27)
Taste (27)
Surroundings (26)
Variety (21)
Family Friendly (20)
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Traveler Reviews Labersa Grand Hotel & Convention Center
Number of reviews per page
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40
Customer reviews
M***P
8.8
/10
Reviewed 1 week(s) ago
The hotel is comfortable and quiet, even though it's far from the city center. It's perfect for a family vacation. The only problem with the map is that it's a bit of a hassle for those who haven't been there before. We were directed to a plantation area on a dirt road. Please update this so others can easily find the hotel.
Google Maps: Labersa Waterpark-
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J***o
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, fast repair service, affordable prices, but not inferior to the best hotels in the area. The best and most comfortable hotel
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your accommodation. We are delighted to have provided you with the best service and utmost satisfaction during your stay at Labersa Hotel and thank you for your review. We look forward to welcoming you back to Labersa Hotel again. Best regards, Management
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W***i
10.0
/10
Reviewed 8 week(s) ago
Very enjoyable, staff very friendly, food is delicious
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your vacation destination during your stay in Pekanbaru. We are delighted to hear that you enjoyed your stay and thank you for your review. We look forward to welcoming you back to Labersa again. Best regards, Management
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N***A
10.0
/10
Reviewed 8 week(s) ago
Hi everyone, thank you Labersa Hotel for facilitating my friend's wedding gift on October 12, 2025, in the name of the guest, Shara Sipahutar. Keep up the good work, the food is delicious, the room is clean.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your accommodation. We are delighted to have provided you with the best service and utmost satisfaction during your stay at Labersa Hotel and thank you for your review. We look forward to welcoming you back to Labersa Hotel again. Best regards, Management
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A***n
Staycation
9.7
/10
Reviewed 9 week(s) ago
Such an amazing experience to stay at this hotel
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your vacation destination during your stay in Pekanbaru. We are delighted to hear that you enjoyed your stay and thank you for your review. We look forward to welcoming you back to Labersa again. Best regards, Management
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R***a
Staycation
6.9
/10
Reviewed 10 week(s) ago
When I first got the room, the toilet seemed to have stains in room 601, and the water tap was also broken, I immediately went to the receptionist and asked for a replacement, after checking, they were willing to move me to 607, it seems like the toilet needs repairs, considering it's a 5 star hotel.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your vacation destination during your stay in Pekanbaru. We apologize for any inconvenience caused during your stay and appreciate your feedback and suggestions, which will be used as reference for future improvements. Thank you once again and we look forward to welcoming you back again. Best regards, Management
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R***a
Staycation
8.4
/10
Reviewed 11 week(s) ago
The hotel is good, the service is good, unfortunately access there is a bit difficult, far from the city, the map is not accurate, so you get lost behind the hotel, the gardens are quiet, there is no lighting,
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you for choosing Labersa Grand Hotel & Convention Center as your accommodation. We are delighted to have provided you with the best service and utmost satisfaction during your stay at Labersa Hotel and thank you for your review. We look forward to welcoming you back to Labersa Hotel again. Best regards, Management
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H***a
Staycation
10.0
/10
Reviewed 16 week(s) ago
Beautiful views, clean and comfortable rooms. Friendly and helpful staff, especially when ordering a taxi home. Can't wait for the next trip.
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2 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your holiday destination during your stay in Pekanbaru. We are very pleased to know that you had a pleasant stay and would also like to thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.
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k***g
Staycation
10.0
/10
Reviewed 18 week(s) ago
Good vibes and time flew so fast at this place, I loved it.
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Accommodation's Reply
27 Aug 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your accommodation. We are very pleased to have provided you with excellent service and satisfaction during your stay at Labersa Hotel, and we thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.
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A***s
8.4
/10
Reviewed 20 week(s) ago
The food menu is not complete because it is a 5 star
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Accommodation's Reply
02 Aug 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your holiday destination during your stay in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your feedback and suggestions, which we will use as a reference for future improvements. Thank you again, and we look forward to your next visit. Warm regards, Management.
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dewi m. a. k.
Leisure
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly, very helpful at check-in.
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2 people find it helpful
Accommodation's Reply
02 Aug 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your holiday destination during your stay in Pekanbaru. We are very pleased to know that you had a pleasant stay and would also like to thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.
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I***n
Leisure
8.7
/10
Reviewed 21 week(s) ago
okay, it's just far from the city
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Accommodation's Reply
02 Aug 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Centre as your accommodation. We are very pleased to have provided you with excellent service and satisfaction during your stay at Labersa Hotel, and we thank you for your review. We look forward to welcoming you back to Labersa again. Warm regards, Management.
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MF
Muhammad F. A.
Business
5.3
/10
Reviewed 23 week(s) ago
A was really disappointed because it wasn’t I expected. I thought it was a good hotel from the past experience and people’s review
1 people find it helpful
Accommodation's Reply
02 Aug 2025
Dear Valued Guest
Thank you for choosing Labersa Grand Hotel as your holiday destination and we appreciate that you are taking time to share your feedback with regards to your stay.
Although you did not mention specifically areas whereas we lack off, we appreciate you comment which make us to continuously strive to deliver good service to our valued customer.
Once again thank you for staying with us and we look forward to welcoming you back in the near future.
Kind Regards
Management
H***L
10.0
/10
Reviewed 30 week(s) ago
Very comfortable hotel even though it is far from the city center
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next visit to Labersa. Warm Regards. Management.
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N***a
9.4
/10
Reviewed 31 week(s) ago
Breakfast is not up to the mark for a five star hotel.
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.
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J***i
10.0
/10
Reviewed 31 week(s) ago
All facilities can be used.
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1 people find it helpful
Accommodation's Reply
28 May 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm regards.
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D***i
10.0
/10
Reviewed 31 week(s) ago
staff is safe. checkin is not complicated. the place is also quiet so it is comfortable
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Accommodation's Reply
28 May 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very happy to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next arrival at Labersa. Warm regards. Management
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AB
Adhams B.
10.0
/10
Reviewed 34 week(s) ago
Great, the food is delicious and suits your taste.
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Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm regards.
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RF
Risma F.
Leisure
10.0
/10
Reviewed 35 week(s) ago
The service is very good 🥰
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your choice of accommodation. We are very pleased to be able to provide service and satisfaction during your stay at the Labersa hotel and we would like to thank you for the review you have given. We look forward to your next visit to Labersa. Warm Regards. Management.
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M***i
9.1
/10
Reviewed 35 week(s) ago
The hotel environment is comfortable, beautiful and quiet.
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We are very happy to know that your stay was pleasant and we would also like to thank you for your review. We look forward to your next visit to Labersa. Warm Regards. Management.
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Number of reviews per page
20
40
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