7.7
Pleasant
From 2,167 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.2

Location

8.3

Service and Facilites

7.8

People often mention about Ebizz Hotel
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Bedroom (25)
Accessibility (21)
Ambiance (21)
Distance to City Center (20)
Staff Friendliness (20)
Surroundings (18)
Wifi (16)
Check-in/out Time (15)
Bathroom (15)
Room Space (13)
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Traveler Reviews Ebizz Hotel

Number of reviews per page
20
40
Customer reviews
Widya B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
For that price, it's okay. 2 impressive nights.
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H***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
1. I booked a non-smoking room, but was given a room that smelled of cigarettes. After complaining, the room was sprayed with air freshener. 2. The walls and every other part of the room were unkempt. The walls were dirty, there was no bath mat, and the sheets and pillows appeared unwashed. There were no towels when we first checked in. They said they hadn't finished the laundry yet. 3. I was given a small piece of paper with my WhatsApp number and room number written on it. When I called, there was no response at all. 4. The staff refused to help us carry our luggage when we first arrived. 5. The highest-priced room didn't even have a window. When I decided to check out immediately, even though I'd only been there an hour, there seemed to be a group of women in the lobby complaining.
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2 people find it helpful
nurul k.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff are friendly in providing services, including being trustworthy when we left our belongings because we had checked out.
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1 people find it helpful
G***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Recommended hotel in the city center, close to campus and other culinary spots
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1 people find it helpful
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Very friendly and helpful staff... standard rooms according to price... strategic location and close to culinary...
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1 people find it helpful
S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 11 week(s) ago
Whenever possible, provide the option for smoking rooms. Soap is not available.
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M***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The staff was very friendly and the service was excellent. The rooms are standard size, but they aren't soundproof, so you can hear outside noise while you're resting.
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1 people find it helpful
M***e
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
Strategic location in front of the UNEJ campus. The former luxury of the low-budget hotel still remains, but unfortunately, it has not been well maintained. The remains of the room ceiling are clearly visible.
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1 people find it helpful
A***h
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 18 week(s) ago
The hotel is located near the UNEJ and Polije campuses, with easy access to food stalls and convenience stores. Unfortunately, the cleanliness is lacking, particularly the slippery toilet floor and the smell of urine. The blower is broken, the toilet door cannot be closed from the outside, and some room locks are card-operated and others are key-operated. The price is less than commensurate with the facilities provided by hotels of the same price range in major cities in East Java, such as Malang and Batu.
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1 people find it helpful
D***R
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room is clean and comfortable. The room size is also spacious and not cramped.
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A***F
icon-origin-TRAVELOKA
6.3
/10
Reviewed 20 week(s) ago
The hotel staff is friendly.. The facilities in the room are lacking..
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3 people find it helpful
w***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
spacious, clean and comfortable bedroom, suitable for husband and wife, the bathroom is also clean. the water is fresh, get toothpaste and toothbrush from the hotel,. cold AC .. there is wifi and Waterhiter, only for the Waterhiter in the room I booked, the water temperature cannot be adjusted .. hopefully this hotel can be crowded ..
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2 people find it helpful
Z***Z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 21 week(s) ago
First, I was given a lower room, but it was like a room that had never been used. The AC smelled like that. Then I asked to move, I was given an upper room. It was better than the first one, where I was only given 1 towel even though there were 2 people staying, no mat (I had to ask for one but the mat was dirty like a used towel), the room key was sometimes hard to open. The bed was okay but the sheets were dirty, the bathroom was slippery like it had never been brushed. Overall, it was okay for a temporary stay. The good thing is that the environment is in the city center, there are various kinds of snacks on the edge of the hotel so it's easy to find food.
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2 people find it helpful
H***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 23 week(s) ago
Strategic location, poorly lit room, very difficult to do makeup, dirty sheets, only 1 towel, no soap, maybe the service could be improved
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1 people find it helpful
R***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Stayed 3 nights comfortably and continued for another night.
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2 people find it helpful
Y***a
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 27 week(s) ago
I checked in at 23.00 WIB, thank you to the staff for being ready to receive guests. However, when we entered the room, we were not given towels, then there were lots of water marks and the AC was leaking as shown in the picture, until we had to collect the leaking water in the trash. The bathroom smelled bad before use. It seems like deep cleaning needs to be done. The good things can be improved, the bad things can be fixed again. Thank you and keep up the spirit!
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5 people find it helpful
y***b
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
The service was very good, coincidentally when I checked out I left my suitcase behind, I only realized it when I got home, as soon as I called the hotel, my suitcase was immediately secured.
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S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
The AC wasn't cold enough in the room I stayed in, because I was sharing a room with 3 people, hehehehe
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3 people find it helpful
Gatot S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
It is expected to be further improved.
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3 people find it helpful
F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 41 week(s) ago
Comfortable place near the city, access to the station is also close👍🏻
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2 people find it helpful
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