Hotel Familie 2 Metro

Explore Hotel Familie 2 Metro
7.9
Pleasant
From 320 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.4

Location

8.0

Service and Facilites

7.8

People often mention about Hotel Familie 2 Metro
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Distance to City Center (6)
Ambiance (5)
Bathroom (5)
Surroundings (4)
Accessibility (3)
Staff Friendliness (3)
Room Space (3)
Bedroom (3)
Hotel Area (3)
Activity Option (2)
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Traveler Reviews Hotel Familie 2 Metro

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Customer reviews
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Bayu K.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Strategic location, downtown, near the market. The room is adequate, but needs improvement, especially the pillowcases and covers. They need to be washed with fragrance to prevent them from getting musty. Thank you.
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G***g
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8.5
/10
Reviewed 24 week(s) ago
Okay, the place is the best. Next time I will come here again.
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1 people find it helpful
J***h
icon-origin-TRAVELOKA
8.3
/10
Reviewed 33 week(s) ago
The door to the room was hard to lock and a bit worrying.
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1 people find it helpful
Marsinta N.
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Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 36 week(s) ago
This is not my first time staying here, but this is the first time I'm disappointed huhu. There are so many ants on the bed, my fault before going to bed was that I didn't open the blanket first, then I found out the next morning there were so many small red itchy ants. My child became the victim, his eyes were swollen and his hands were covered in big bumps of pain. After complaining, it was immediately replaced but the ants still appeared. Please check the area around or the laundry area, the house of the ants can probably be followed up. And for the AC, it doesn't feel at all, in fact the room is warm.
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1 people find it helpful
d***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Hotel staff attitude to serve newly arrived guests
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1 people find it helpful
T***e
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 53 week(s) ago
Not as good as the service before. Dirty. Hard mattress. Asked to change the sheets but they didn't. Etc.
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4 people find it helpful
k***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 54 week(s) ago
mess
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1 people find it helpful
Francisca C. R.
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Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 57 week(s) ago
In terms of the room. - Space is very very small. - The window we got was very dirty, the glass was not well maintained. - The sheets were very thin. - The trash can in the room was very dirty. In terms of public facilities. - The bathroom under the lobby stairs smelled bad, so if you go through the stairs the aroma is not good. - The lobby is very hot, only one AC is turned on, so we waited for the pick-up in the lobby and it was hot. In terms of staff. - Please help with more training for hospitality for female employees, when we passed by they never greeted us and focused on playing with their cellphones while sitting on the floor and lifting their legs, and when checking out there was 1 half lying on the sofa, we thought they were guests, but it turned out they were employees too. The only friendly and polite ones were the male employees on duty on the night shift
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2 people find it helpful
G***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 64 week(s) ago
Actually, it's quite good, but the bathroom equipment is lacking, like there's no toothpaste. Hopefully, this can be looked into in the future.
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2 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 69 week(s) ago
The room is very small, cramped. Not worth the price. The bathroom door has no lock.
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1 people find it helpful
Muhamad R. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
The best hotel in metro Lampung.
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Y***f
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5.4
/10
Reviewed 78 week(s) ago
Dirty mattress, unclean floor, lots of ants.
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A***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 94 week(s) ago
Fasilitas tidak lengkap (sabun, tisu, sendal, keset) dengan tipe dan harga yang ada.
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Bella
icon-origin-TRAVELOKA
5.7
/10
Reviewed 108 week(s) ago
The mattress is dirty, dirty. Too expensive.
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kurniati o.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 134 week(s) ago
Room 103, price does not match, cramped dirty room, dirty bathroom, no telkom signal, no wifi.
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fajar h.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 166 week(s) ago
Kondisi kamar yang miris, seperti sprei yang sudah usang, kamar mandi yang jauh dari bersih dan cangkir yang seperti tidak pernah dicuci
2 people find it helpful
Accommodation's Reply
19 Oct 2022
In advance, thank you very much for the review given to us, sorry for the inconvenience during your stay at our hotel, hopefully the review that you provide will make learning for us to be better in the future, thank you.
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Resna L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 167 week(s) ago
Air panas tidak menyala, tapi hotelnya bersih, pelayanannya ramah. Dan ternyata hotel ini syariah ya adik adik.
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ratna a. w.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 182 week(s) ago
The room is cramped, the hot shower is decent, the toothbrush + toothpaste is not given. The mattress is hard, and the duvet sheets are also dull in color.
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1 people find it helpful
Fensilia D. A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 188 week(s) ago
The room is like in the photo, the bathroom is clean but can be cleaned in more detail. Parking is a bit difficult. Because it's near the market.
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2 people find it helpful
Esa H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 220 week(s) ago
Comfortable rooms, friendly employees, location in the center of the crowd.
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