Dear Ms. Aji N., Allow me to introduce myself. My name is Eka Karpica, General Manager of Regency Horizon Resort Turogyo, Semarang. Our Guest Services team is currently contacting you regarding the service you received during your stay. First of all, I would like to express my sincere apologies. Our hotel is always committed to providing high quality service to our guests, especially our valued customers. We apologize for the inconvenience that we could not meet your expectations this time and thank you for your continued support. We look forward to welcoming you back to Regency Horizon Resort Turogyo, Semarang again. Thank you. General Manager Horizon Resort Turogyo, Semarang Email: t*****@*****.com