Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you very much for taking the time to share your valuable feedback with us. We are glad to know that you tried the coffee provided during your stay, and we truly appreciate your honest comment regarding the taste of the coffee from the machine. We understand that preferences for coffee strength and flavor can vary, and we are sorry that it did not fully meet your expectation. Please kindly note that we also provide coffee brewed in the pot on the heater, which may offer a milder and smoother taste. Your feedback will be shared with our team to help us review and improve the variety and taste of the beverages we serve, ensuring that guests can have a more enjoyable experience. We hope to welcome you back again soon at Zest Hotel Harbour Bay and provide you with an even better stay. Warm Regards, Miko Front Office Manager

Dear Sir/Madam, Warm greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for your positive review. We are very pleased to know that you were pleased with the cleanliness and comfort of your room, and especially the hospitality of our team during your stay. Friendly service and a pleasant atmosphere are always our priority to ensure that every guest feels welcomed. Feedback like this really motivates us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Zest Hotel Harbour Bay for a more enjoyable and memorable stay. Warm Regards, Miko, Front Office Manager.

Dear Ms. Lisa, Warmest greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you very much for this brief but meaningful review. We are pleased to know that you were satisfied with our hotel's strategic location and proximity to Harbour Bay Port, making your travel easier. Positive feedback like this motivates our entire team to continue providing the best service and ensuring guest comfort. We look forward to welcoming you back to Zest Hotel Harbour Bay for another pleasant and memorable stay. Warmest Regards, Miko, Front Office Manager.

Dear Ms. Dewi M. L, Warmest greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to share your experience at Zest Hotel Harbour Bay. We are delighted to read your positive review and know that your stay with us left a good impression. We are proud to hear that you were satisfied with the comfort of the hotel, the friendliness and service of our team, and also the dishes we served. Every feedback like yours is very valuable because it can motivate the entire team to continue to maintain the quality of service and improve standards so that every guest can enjoy a pleasant stay. We always strive to provide a comfortable atmosphere, the best tasting food, and warm and attentive service. Your review further strengthens our commitment to continue providing a memorable experience to every guest who comes. Once again, we thank you for your appreciation. We look forward to welcoming you back to Zest Hotel Harbour Bay in the near future and providing an even more enjoyable experience on your next visit. Warmest Regards, Miko, Front Office Manager.

Dear Mr. Riyant R, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your kind feedback with us. We are truly delighted to hear that you found our staff to be good and friendly throughout your stay. At Zest Hotel Harbour Bay, our team is dedicated to providing warm hospitality and ensuring that every guest feels welcome, comfortable, and well cared for. Your appreciation means a lot to us, as it motivates our entire team to continue delivering the highest level of service with a smile. We believe that a friendly and helpful attitude is key to creating a memorable guest experience, and we are pleased to know that we have succeeded in making your stay enjoyable. Once again, thank you for your thoughtful review. We look forward to welcoming you back in the near future and providing you with another pleasant and comfortable stay at Zest Hotel Harbour Bay. Warm Regards, Miko Front Office Manager

Dear Mr. Chandra N, Warmest greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to share your review of your stay. We are delighted to hear that our hotel's strategic location, close to the ferry port, provided convenience and comfort for you during your stay. We are always committed to providing comfortable facilities, friendly service, and a location that supports our guests' travel needs, whether for business or leisure. Positive reviews like this motivate us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Zest Hotel Harbour Bay Batam on your next visit for an even more memorable stay. Warmest Regards, Miko, Front Office Manager.

Dear Mrs. Nisa, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your kind feedback. We are truly delighted to know that you enjoyed your experience at Zest Hotel Harbour Bay and found our hotel to be a good choice with reasonable pricing. It is always our goal to provide a comfortable stay, excellent service, and great value for our guests, so your comments are very encouraging for our entire team. We are fortunate to be located in the heart of Harbour Bay, just steps away from the ferry terminal, shopping mall, and a variety of dining options, making it easy for our guests to enjoy all that Batam has to offer. We hope that during your stay you were able to experience the convenience of our location as well as the warm hospitality of our staff. Once again, thank you for choosing Zest Hotel Harbour Bay. We look forward to welcoming you back in the near future for another comfortable, enjoyable, and memorable stay with us. Warm Regards, Miko Front Office Manager

Dear Mr. Ahmad, Warmest greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for your positive review. We are delighted to learn that Zest Hotel Harbour Bay's strategic location and the friendly service from our team made a positive impression during your visit. Guest satisfaction and comfort are our top priorities, so feedback like this is a valuable motivation for the entire team to continue providing the best service. With our central location in Harbour Bay, guests can easily access the ferry terminal, shopping centers, restaurants, and various entertainment options within walking distance. We are delighted to hear that our hotel was the right choice for your short trip, and we hope that our facilities and services will make your stay even more memorable. Once again, we thank you for choosing Zest Hotel Harbour Bay as your accommodation in Batam. We look forward to welcoming you back in the future. Best regards, Miko, Front Office Manager.

Dear Ms. Afrina a, Warm greetings from Zest Hotel Harbour Bay, Batam. Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to provide a review of your experience during your stay with us. We greatly appreciate any feedback from guests, as it serves as valuable evaluation material in our efforts to continuously improve the quality of our services and facilities. We sincerely apologize for the inconvenience you experienced, particularly regarding the dust along the hallway and the suboptimal condition of the shower in the bathroom. In response, we have forwarded your complaint to the Housekeeping and Engineering teams for immediate inspection and repair. We will also increase the frequency of cleanliness checks in the hotel's public areas to ensure a clean and comfortable environment for all guests. As for the shower, our technical team will conduct thorough maintenance to ensure all units are functioning properly as they should. We are pleased to know that the general cleanliness of the room met your expectations, and we are committed to continuously maintaining and improving existing standards to provide a pleasant and memorable stay. Once again, we thank you for this constructive feedback. We look forward to welcoming you back again in the future with even better service than before. Warm regards, Miko, Front Office Manager.

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for taking the time to share your experience while staying at Zest Hotel. We value every feedback from our guests as part of our continuous efforts to improve the quality of our services. Allow us to explain that the standard check-in time at Zest Hotel is at 2:00 PM. If guests arrive earlier, such as at 9:00 AM, an additional fee will be charged as an early check-in charge, because the room used is not included in the normal stay period. In addition, we also apologize for the inconvenience related to the request for a non-smoking room. When you arrived, our hotel was at full occupancy and all non-smoking rooms in the standard type were occupied. The only option available at that time was a non-smoking room in the Superior type, and as per policy, upgrading to the Superior type is subject to an additional charge of IDR 150,000. We assure you that this policy is not intended to burden guests, but is part of the standard procedure that applies based on room type and availability at that time. We understand your disappointment and will use this input as an evaluation material so that in the future we can provide clearer and more transparent information from the start. We hope to welcome you back on another occasion with a more enjoyable stay experience. Warm regards, Management.

Dear Sir/Madam, Thank you for choosing to stay with us at Zest Harbour Bay, Batam. Thank you for your review and feedback. We apologize for any inconvenience regarding the completeness of the tools in the bathroom. Your feedback means a lot to us to make improvements. We will follow up immediately so that the bathroom facilities can be more complete and comfortable in the future. Hopefully we can welcome you back with a better experience. Best regards, Management.

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that our hotel provided a suitable and comfortable environment for your work-related visit, and that our proximity to the city center contributed positively to your experience. At our establishment, we strive to offer both convenience and a high standard of service for all our guests, particularly those traveling for business. Your kind remarks are greatly appreciated and will be shared with our team as encouragement to maintain our commitment to excellence. We look forward to the opportunity of welcoming you back in the future and providing you with another pleasant and productive stay. With kind regards, The Management

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you so much for your wonderful review! We’re delighted to hear that you found our staff friendly and helpful. Our team works hard to ensure every guest feels welcomed and well taken care of, so it’s truly rewarding to know we made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another fantastic experience. With kind regards, The Management