Grand Tjokro Balikpapan
Explore Grand Tjokro Balikpapan
Overall Ratings & Reviews Grand Tjokro Balikpapan
Traveloka (8,149)
Other sources (34)
8.5
Very Good
From 8,149 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.6
Service and Facilites
8.5
People often mention about Grand Tjokro Balikpapan
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Staff Friendliness (79)
Ambiance (71)
Accessibility (65)
Bedroom (65)
Family Friendly (55)
Room Space (54)
Distance to City Center (53)
Variety (53)
Bathroom (52)
Taste (52)
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Traveler Reviews Grand Tjokro Balikpapan
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40
Customer reviews
H***n
8.4
/10
Reviewed 7 day(s) ago
A bit disappointed with the room facilities, but the housekeeping staff service was good in dealing with problems, but still couldn't feel the comfort of the room during the weekend. The food was all delicious, the hotel facilities were cool, but I was disappointed with the room.
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N***r
8.5
/10
Reviewed 2 week(s) ago
The hotel is child-friendly and has family-type rooms where the whole family can stay without having to share separate rooms.
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Hasto W.
Business
10.0
/10
Reviewed 2 week(s) ago
A friendly welcome from arrival to departure.
A grand and luxurious feel. Conveniently located near the airport. Everything was great!
Just a small note: the exterior windows of the hotel could use some cleaning to optimize the view.
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+5
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W***i
Staycation
8.4
/10
Reviewed 2 week(s) ago
I think best for transit, because the hotel around airport but the food not recommend. Choose room only if you want transit.
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Verified Traveler
10.0
/10
Reviewed 3 week(s) ago
We arrived hotel at midnight, the reception person was very friendly and the bed room was cleaned; we could take a good rest with soundproof room for a good sleep.
Besides, the hotel is very near airport, tales 3-5mins to arrive airport by Hotel shuttle bus.
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Z***i
8.5
/10
Reviewed 5 week(s) ago
Acceptable for family and vacation
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R***i
Leisure
8.6
/10
Reviewed 6 week(s) ago
The chicken porridge was salty, which probably varies from person to person 😁
And the room was noisy in the middle of the night, like someone was renovating the room 😵💫, it sounded like banging on the wall, and the WiFi was slow.
Otherwise, it was okay 🙏🏻
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2 people find it helpful
Am
Adhitya m.
Business
9.7
/10
Reviewed 7 week(s) ago
strategic location close to the airport, there is a playground for children
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1 people find it helpful
js
jatua s.
Leisure
10.0
/10
Reviewed 10 week(s) ago
The staff are friendly and very agile, my family and I always stay at this hotel every time we go to Balikpapan, the food is plentiful and tastes very good
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Accommodation's Reply
17 Sep 2025
Dear Mr. Jatua S. Thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that Mr. Jatua enjoyed his stay at our hotel and gave us good comments as a reference for us to improve our service. We really hope to welcome you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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V***d
Staycation
8.2
/10
Reviewed 10 week(s) ago
The glass outside the window is very dirty, so you can't enjoy the beautiful view of the airport.
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Accommodation's Reply
17 Sep 2025
To V*d, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. We deeply regret having learned of the problems with our facilities, we sincerely apologize for this inconvenience and we have followed up on this with the relevant department to further improve the room facilities, we are very grateful to have been informed of this. And we will continue to be committed to providing the best service for every guest who comes. We really hope to welcome you on your next visit. Thank you. Grand Tjokro Balikpapan Management.
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S***n
Staycation
8.2
/10
Reviewed 11 week(s) ago
Friendly staff, good and comfortable facilities
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear S*n, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and that you have provided good comments for us to use as a reference in improving our service. We look forward to welcoming you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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RT
Rollina T.
Leisure
10.0
/10
Reviewed 11 week(s) ago
A memorable first experience, perfect for those with children, very welcoming. Will definitely be back.
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
To Mrs. Rollina T. Thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that Mrs. Rollina was happy during her stay at our hotel and gave good comments for our reference in improving our service. We really hope to welcome Mrs. Rollina back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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T***i
10.0
/10
Reviewed 11 week(s) ago
A good and comfortable hotel.
The breakfast menu is varied.
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear T*i, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and gave us good comments as a reference for us to improve our service. We really hope to welcome you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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A***a
Transit
10.0
/10
Reviewed 12 week(s) ago
4 year old child had an amazing experience. The hotel is child friendly.
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Accommodation's Reply
10 Sep 2025
Dear A*a, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and provided good comments for our reference in improving our service. We really hope to welcome you back on your next visit. Thank you. Management of Grand Tjokro Balikpapan
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Tertius
Business
10.0
/10
Reviewed 12 week(s) ago
very polite, friendly and airport view
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2 people find it helpful
Accommodation's Reply
10 Sep 2025
To Mr. Tertius, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that Mr. Tertius enjoyed his stay at our hotel and provided positive comments that will serve as a reference for us in improving our service. We sincerely hope to welcome you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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RF
Rhamadinna F.
Transit
8.5
/10
Reviewed 12 week(s) ago
I stayed here because my flight was early in the morning. This hotel is just in front of the airport and provides a scheduled shuttle service, and the first schedule is 5 am. Overall, the facility is clean and neat, although there are signs that they are quite dated. Our room was a bit humid, probably because it wasn't used often.
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Accommodation's Reply
10 Sep 2025
Dear Rhamadinna.F, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and that you have provided positive feedback which will be a reference for us in improving our service. We look forward to welcoming you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
J***a
Business
9.4
/10
Reviewed 12 week(s) ago
The Grand Tjokro staff were very helpful; they helped me move rooms several times upon check-in until I found one that met my expectations. Thank you!!
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Accommodation's Reply
10 Sep 2025
Dear J*a, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and provided good comments for our reference in improving our service. We really hope to welcome you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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AS
Andrie S. R.
Leisure
10.0
/10
Reviewed 13 week(s) ago
The staff is friendly, when checking in they helped us find a room with an airport view so the kids were happy to wake up with something to see, overall it's good.
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
To Mr. Andrie S. R. Thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that Mr. Andrie enjoyed his stay at our hotel and gave good comments for our reference in improving our service. We really hope to welcome Mr. Andrie back on your next visit. Thank you. Management of Grand Tjokro Balikpapan
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O***a
10.0
/10
Reviewed 13 week(s) ago
Nice, comfortable with a location close to the airport and easy access to mobilization
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2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear O*a, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and provided good comments for our reference in improving our service. We really hope to welcome you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
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A***f
Business
10.0
/10
Reviewed 13 week(s) ago
Greeting welcome, clean room, good food
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Accommodation's Reply
10 Sep 2025
Dear A***f, thank you for choosing Grand Tjokro Hotel as your accommodation during your stay in Balikpapan. It is very pleasant to know that you enjoyed your stay at our hotel and that you have provided positive feedback which will be a reference for us in improving our service. We look forward to welcoming you back on your next visit. Thank you. Grand Tjokro Balikpapan Management
Number of reviews per page
20
40
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