Dear Mr. Sam, From Wiz Prime Hasanuddin Makassar Hotel, Thank you for choosing our hotel as your accommodation. We apologize for any inconvenience you may have experienced during your stay, particularly regarding the cleanliness of your room/service/amenities and the impolite behavior of our staff, which did not meet your expectations. We are deeply sorry and will take steps to improve and prevent such incidents from happening again in the future. We hope you had a pleasant experience and return to Wiz Prime Hasanuddin Makassar Hotel again, and that you will receive even better service in the future. Sincerely, General Manager (Wiz Prime Hasanuddin Makassar Hotel Management)