Honestly, I'm really disappointed that the room I was given didn't match my reservation. It wasn't my fault, but the hotel said they got it from the wrong Traveloka. I was disappointed, even though I'd imagined a mountain view, but instead I got a garden view, which I didn't like. Sorry, I was really disappointed. I stayed there all day, and I was in a bad mood because I wanted a mountain view from the start. 🙏
If I'd made the wrong reservation, I could have accepted it. I made the right reservation, but the hotel didn't have any policy. Okay, that's it, this is my first and last time here.