Dear Valued Guest, Thank you for taking the time to share your experience staying at Park 5 Simatupang. We apologize for any inconvenience you experienced, particularly regarding the discrepancies in your room, the hot water issue, and the change in breakfast options that did not meet your expectations. This feedback is very important to us, as we will use it to evaluate and improve the quality of our services in the future. In this matter, we will immediately contact the relevant teams to ensure our facilities and service standards are improved, in line with Park 5 Simatupang's commitment. We also appreciate your appreciation of the friendliness of our staff, which motivates us to continue providing the best service. We hope to welcome you back again and provide you with an even better stay next time. Sincerely, Park 5 Simatupang

Dear Valued Guest, Greetings from Park 5 Simatupang! I am honored to receive your feedback. I will forward this suggestion to our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. However, I apologize for the issues you experienced during your stay. It is disappointing to hear that your accommodation did not meet your expectations, particularly regarding the room key, the condition of the room, and the dirty swimming pool. Please rest assured that we take these issues seriously, and I will discuss them directly with our team to ensure necessary improvements are made. We will always evaluate and consider this feedback for future improvements. Thank you again for your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Park 5 Simatupang