Dear Ms. Nisreena, “Sincerely yours, Gunawangsa Mer Hotel, Surabaya.” Thank you so much for your detailed and kind review. We were honored to be a part of your child’s birthday holiday. We are glad to hear that your child enjoyed the pool and playground, and that you were comfortable with the hotel's atmosphere, friendly staff, the swimming pool and gym, the complete facilities, and the comfortably cool air conditioning. Thank you also for your feedback regarding the room size and the non-smart TV. We greatly appreciate it, and we would be delighted if a greeting card and a cake would add to your special day. We hope to have the opportunity to welcome you and your family again in the future. Thank you. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Dewi, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you very much for choosing our hotel. We are delighted to hear that you enjoyed the playground and swimming pool. We provided these facilities to ensure your family's comfort and enjoyment during your stay. We hope to welcome you and your family back again next time. See you soon. Warmly yours, Sincerely, Muhammad Zakaria Hanafi, Front Office Manager.

Dear Mr./Ms. S*i, "Sincerely yours from Gunawangsa Merr Surabaya Hotel," Thank you very much for your excellent rating. Thank you again for your review. We are pleased to hear that the hotel staff were very helpful during the check-in and check-out process, and that the facilities and prices were suitable. Even though it was just a stopover, we are happy to have provided you with a comfortable experience. Thank you for recommending our hotel as a recommended hotel near the airport. We hope to welcome you again when you visit Surabaya in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. i*i, "Sincerely yours from Gunawangsa Hotel, Mer, Surabaya." We are pleased to hear that our hotel's location near the conference venue is very beneficial and makes our hotel a suitable choice in the Mer area, as well as providing convenient access to various locations. Thank you for your trust. We hope to welcome you back on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Bapak/Ibu i***i "Salam hangat dari Hotel Gunawangsa MERR Surabaya" Thank you for your kind review 😊 We’re happy to hear that you found our hotel nice and conveniently located, with easy access to the mall and your meeting coordinates. Location and comfort are always priorities for us. We look forward to welcoming you again on your next visit. regards, Muhammad Zakaria Hanafi Front Office Manager

Dear Mr. Arip, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya" Thank you for your review. We are delighted to hear that our staff are friendly, the location is excellent, the swimming pool is beautiful and perfect for photos, and our hotel is very convenient to access. Thank you for your compliments on the variety of our breakfast menu. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Arip, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your kind review. We are delighted to hear that the hotel's location is excellent, the breakfast menu is varied, and the reception and all staff are friendly and provide great service. We are also pleased to read your compliments about the spacious and beautiful swimming pool, perfect for taking photos. Thank you for your trust. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. W*o, “Sincerely yours from Gunawangsa Merr Surabaya Hotel,” Thank you for your review and feedback. We are pleased to hear that the breakfast area with a designated smoking area was convenient for you. Thank you for your compliments. We hope our facilities and services continue to provide you with a pleasant stay. We look forward to seeing you again on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. S*i, "Sincerely yours from Gunawangsa Merr Surabaya Hotel," Thank you for your review. We are delighted to hear that you enjoyed your holiday. This feedback is very important to us in further improving the quality of our service and comfort. We hope to welcome you back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

To Mr. Lauw c. W., "Sincerely yours from Gunawangsa Merr Surabaya Hotel": Thank you for your review. We are delighted to hear that our hotel is considered a comfortable and relaxing place to stay for families. Your satisfaction and comfort are our top priority. We look forward to welcoming you and your family back again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Fabriari M., "Respectfully yours from Gunawangsa Mer Hotel, Surabaya." Thank you for your review. We are pleased to hear that you enjoyed your stay, especially the popular swimming pool, the comprehensive facilities, and the friendly staff. Thank you also for your appreciation of our food. Regarding the room's somewhat dated condition, we will take this feedback into consideration for future evaluations to improve quality and ensure maximum guest comfort. We hope to welcome you back on your next stay. Thank you for your trust. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. b*u, "Sincerely yours, from Gunawangsa MERR Hotel, Surabaya." Thank you for taking the time to share your stay with us. We are delighted to know that you chose Gunawangsa MERR as your accommodation and felt comfortable with the facilities we provided, including the convenient free parking and the comfort of your room during your stay. Regarding the occasional noise from the sink drain even when not in use, thank you for your feedback. We have noted this and will inform our engineering team to inspect and repair it so that it does not disturb the comfort of any guest. We also appreciate your positive feedback regarding the comfortable pool area and the provision of swimwear. We do this for the comfort, cleanliness, and safety of all our guests. Thank you for your trust. We hope to welcome you back again with an even better stay experience next time. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mrs. Ifada T., “Respectfully yours from Gunawangsa Mer Hotel, Surabaya.” Thank you for sharing your wonderful stay with us. We are delighted that our hotel was the perfect choice for your relaxing New Year's Eve getaway. We are deeply grateful for your compliments on the hotel's excellent condition, the friendliness and helpfulness of all the staff, and the beautiful views from the swimming pool that you enjoyed. We understand your decision not to join the New Year's Eve dinner due to your early arrival, and we appreciate your enjoyable breakfast the following morning. We are pleased to hear that all the dishes, from the sesame fried chicken to the porridge, were enjoyed. Thank you for your trust, and we look forward to welcoming you and your family back for another memorable stay. Muhammad Zakaria Hanafi, Front Office Manager

Dear Valued Guest, "From Kunawansa Mer Hotel, Surabaya," Thank you very much for this impressive review. We are delighted to know that you enjoyed your stay with us. The views from our rooms in the morning and evening are one of the highlights of our hotel, and we are happy if this added to your comfort and enjoyment. We appreciate your positive feedback on our friendly pricing. We hope this hotel will always be a suitable choice for your rest and relaxation. Thank you for your trust, and we look forward to welcoming you back again in the future. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. T*s., "Dear Gunawangsa Mer Hotel, Surabaya," We sincerely apologize for your disappointing stay experience which left you feeling dissatisfied and unwilling to return to our hotel. This disappointment is not something we wish for any guest. This review serves as an important reminder to us that there are still many areas we urgently need to improve and evaluate, both in terms of service and facilities. We greatly appreciate you taking the time to write this review. If you are willing, we hope to have the opportunity in the future to improve your experience and provide a better stay. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*s, "Sincerely yours, Gunawangsa Mer Hotel, Surabaya" Thank you very much for your positive review. We are delighted to hear that you were satisfied with our hotel's atmosphere, from the warm and comfortable ambiance and cleanliness of the rooms to the quality of the food you dined. We are pleased to know that our hotel can provide a premium experience at an affordable price, and we are also happy to hear that you wish to return to our hotel again. That is the best compliment for our entire team. We hope that on your next visit, we will be able to provide you with an even more pleasant and memorable stay. Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. I*o., "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you for your review. We apologize for the inconvenience you experienced regarding the longer-than-expected check-in process and the need to walk around to inquire about room availability. This is not the standard of service we expect, and our front desk team will take this into consideration and improve it in the future. On the other hand, we are pleased to hear that the room condition was quite satisfactory, the pool facilities provided a good experience for your children, and the breakfast we served met expectations. We are also pleased that the price we offered was commensurate with the amenities provided. Thank you for your honesty and trust. This information is very important for us to continuously improve the quality of our service, and we hope to provide you with a better stay experience on your next visit. Muhammad Zakaria Hanafi, Front Desk Manager

Dear Mr./Ms. M*D., "Sincerely yours, Gunawangsa Mer Hotel, Surabaya." Thank you for your review and feedback. We are pleased to hear that you enjoyed the view from our hotel. In return, we appreciate your valuable attention and suggestions regarding the cleanliness and condition of the room amenities. We have forwarded this feedback to the relevant team for evaluation and improvement, to enhance our standards of cleanliness and the availability of room amenities for the comfort of future guests. We appreciate your trust and hope to provide you with an even better stay experience on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

To Ms. Rosan F.C., "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you very much for your 5-star rating and excellent review. We are delighted to know that your stay at our hotel was a pleasant and memorable experience. This compliment is a great motivation for our entire team to continue providing the best service. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager.