Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Veronica Guest Relation Officer

Dear Mr. Anton, Thank you very much for your comments regarding your stay at Mercure Jakarta Cikini. We are very pleased to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all our staff to continuously improve the quality of our services. Thank you again for your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Veronica, Guest Relations Officer

Dear Mrs. Yuliana, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Valued Guest, Thank you very much for your positive review. We are so glad that you were satisfied with the comfort of our rooms, our services and our breakfast. Your feedback means a lot to us and will serve as encouragement and support for our team to continue to strive to provide the best service. We look forward to welcoming you back to Mercure Jakarta Cikini for an even more memorable experience. Best regards, Stephanie Mahattita Guest Experience Manager

Dear Mr. Irfanshah, Thank you very much for your comments regarding your stay at Mercure Jakarta Cikini. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Stephanie Mahardita Guest Experience Manager

Thank you for taking the time to write a review. We apologize for the inconvenience caused by the quality of the food and the condition of the bathroom. However, please note that your name will not appear on the platform in the detailed review, so we cannot track your room or accommodation information. If necessary, please contact the hotel directly by phone or email. We appreciate your valuable feedback and will do our best to improve the quality of our service in the future. Thank you! Vina, Front Office Manager

Dear Mr/s Gietty T, Warmest greetings from Mercure Jakarta Cikini! Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had a great stay with us and that you found our room comfortable especially the bed! It’s also great to know our location was convenient for your event at Taman Ismail Marzuki We truly appreciate your kind words and look forward to welcoming you back for another pleasant stay in the near future Warm regards, Vinna Front Office Manager

Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Mr. Gusti, We very much appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Ms. Rima, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager.

Dear Ms. Nanda, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced with the condition of the hallway. This is certainly not the standard of comfort we want to provide to our guests. We have forwarded your feedback to the relevant team for immediate action to prevent a similar incident from happening again in the future. We appreciate your understanding, and we hope to welcome you back again soon for a better experience. Best regards, Vinna, Front Office Manager.

Dear Guest, Thank you very much for your very positive and appreciative review. We are very pleased to know that you are satisfied with the friendly service from our team, the ease of storing your luggage before check-in time, and the convenience of having your luggage delivered directly to your room. Warm greetings from Mercure Jakarta Cikini. Our location close to Gambir Station and the many interesting snacks around the hotel are indeed one of the advantages that many guests like, and we are happy that this also adds to the comfort of your stay. Your review is an encouragement for us to continue to provide the best service. We look forward to your next visit. Sincerely yours, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Widienya, Thank you for taking the time to share your experience during your stay at Mercure Jakarta Cikini! We sincerely apologize for any inconvenience you experienced, including the cleanliness, hallway lighting, and the noise from the front room. We understand how important a quiet and comfortable atmosphere is for guests to rest well, and it's unfortunate that your experience didn't meet those expectations. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, including improving the quality of cleanliness, adding lighting to the hallway area, and finding solutions to improve the soundproofing in the rooms. We will ensure these steps are taken to prevent a similar incident from happening again. Once again, we apologize for what happened. We hope you will experience better service and comfort in the future, meeting the standards we always strive for. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Guest, Thank you for taking the time to share your experience at Mercure Jakarta Cikini. We apologize for any inconvenience caused during check-in, including room delays and unusual queuing systems. Your feedback is highly appreciated. Your feedback will be used to evaluate our coordination between our front desk team, room arrangement and parking experience, so that all guests can receive faster and more convenient service in the future, especially during peak periods. We look forward to welcoming you back to Mercure Jakarta Cikini and to providing you with an even more memorable stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Safaruddin, Thank you for your appreciation. We are very pleased to know that our friendly service has given you a positive impression. Your prayers and support mean a lot to us. We will continue to strive to maintain the quality of service to remain the best choice for every guest. We look forward to welcoming you back to Mercure Jakarta Cikini. Warm regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Warmest Greetings from Mercure Jakarta Cikini. Thank you for your positive review. We are very pleased to know that you are satisfied with our service, especially our team during breakfast time. Warm service is our commitment in creating a memorable stay experience for every guest. It is a pleasure to know that Mercure Jakarta Cikini is your first choice every time you visit Jakarta. We look forward to welcoming you back in the near future, of course with a much more enjoyable experience. Regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for the positive review you have given during your stay at Mercure Jakarta Cikini. We are very pleased to know that your stay was so memorable. Your appreciation for our team's service means a lot to us. This is an encouragement for the entire team to continue to maintain and improve the quality of service. We look forward to welcoming you back to Mercure Jakarta Cikini for an equally pleasant stay in the future. Sincerely, Stephanie Mahardita. Guest Experience Manager