Yesterday's stay was great. The bedroom should be freshened up to prevent it from feeling musty, especially around the bed. Thank you.

Best service, comfortable stay at JW Marriott Jakarta

The reception staff were not very friendly and the check-in time was long, it took until 5 pm to be ready.

Nice place for staycation, however the breakfast selection and taste need to be upgraded

stayed during the holiday seasons, so it's quite crowded.. but i think it's still worth the price..

Hotel parking is very impractical, all guests are assumed to take a taxi

Saturday's stay here was very comfortable, but less pleasant at check-in time. I was faced with a bespectacled female front office who was cutting her nails, casually cutting her nails and serving check-in. It's a shame that the hospitality of a 5-star hotel is not pleasant to look at. During afternoon tea and dinner on the 29th floor, there was also a waitress who called me "Miss". I was surprised that this was the first time a 5-star hotel was called that, it sounded impolite, like I was at a food stall. Even though I tried other 5-star hotels, the only time I was called that was at the JW Marriott Jakarta. Was it because I was the only Indonesian who ate there? Luckily, the food at breakfast was delicious and had a lot of variety, the staff at Sailendra were friendly and didn't forget to say good morning "Ma'am" when I entered. Check-out was also very fast and pleasant, assisted by Dessy, I already told you that check-in was less than pleasant. I hope the service gets better, don't judge guests based on their appearance.

Very good views and lots of promos

Hotel JW Marriott Jakarta is always perfect.

Hotel JW Marriott Jakarta is always perfect.

JW Marriott is always perfect, from service and everything.

The hotel staff is very friendly, the rooms are very comfortable, the breakfast is delicious.

Good stay, nice hotel, good location, and services

The buffet is delicious, the staff are friendly, and the rooms seem to be renovated to make them fresher.

Everything is good, regardless of the space of the room...

The room smells a bit musty, hopefully there will be changes in the future. And the atmosphere of my 5-year-old child's room and space hasn't changed, it's a bit old-fashioned.

Staff is super helpful, one of the staff guided us to the Executive floor for check-in to avoid waiting in queue. The room is spacious and clean.

The location is strategic, close to the city center, the service is friendly, the food is delicious..

Very enjoyable and memorable, spacious rooms, varied food, and supportive hotel facilities.

Excellent and friendly to be a reference for a friend anyway.