I have a few problems 1. Is to book 12 days in advance and pay, but by the 22nd I come to Hanoi to be told that the room is out and the customer is transferred. Why not 2 or 3 days in advance to prepare, but wait until I get to Hanoi to inform 2. that the package I booked with breakfast, but changing the hotel, the receptionist reports because there is no discount on the room so I can't do it in the morning, so thanks to my understanding. 2 The above problem has 1 thing in common is that we are all passive. Can not think otherwise

The hotel is very clean, friendly staff, located in a quiet place, convenient to travel in the old town and to Hoan Kiem Lake, the breakfast is also very delicious. Great if the opportunity will stop by

Very recommended, near center old quarter

The blanket is very thin. Think of the sheets and not clean. The room is old, dirty with mold. The room is damaged. The male staff who slept on the feet said hello. Terrible when checking in. All in all, terrible, not suitable for the price paid. Feel bad Better hotel standards should be checked. The images in the app do not match the real condition of the accommodation, so very narrow.

The entrance is terrifying with 2 aggressive dogs barking at you. No free bottled water. No house-keeping after 12pm

It can b improved that the signboard of the hotel should b more obvious. The first day I went, I just can't find the hotel. I feel that it is not sincere when they offer a ride for me to the airport. As they offer me with usd18 until the end make a deal with usd 10. But overall the hotel is clean.

Friendly, enthusiastic staff, small but clean hotel

Small beautiful hotel with full facilities

Hotel in the old town, near the center. The entrance is quite small and due to the street washing car, it is quite noisy. And in the evening in front of a neighbor's door, he tied his dog in front of the guests so the barking noise was quite annoying. Breakfast has little choice. Happy staff. Room is very small. But acceptable

She is enthusiastic, happy, the room is quite good

The room was clean, it was suitable for three of us. I like them, the staff was friendly too. I really thankyou for that and the breakfast was awsome especially the banaThe staff is so friendly, coffee tastes good. They can lend you sajadah, hair dryer, etc with no charge.na pancake. Nice.

There is no room left to the system until the check-in time requires guests to cancel. Doing business is not reputable

The hotel is clean, cozy and the staff is really helpful. The hotel has elevator. I'm glad I choose this hotel during my stay in Hanoi.

Small but beautiful hotel. Staff are enthusiastic and very nice. I have put through the discount voucher of another app, the price is too good compared to the central location and facilities ^^

Although you are small, clean, around many shops. Ok

Friendly staff Near tourist attractions in Hanoi

Small space, but clean room, cute, enthusiastic max staff

Good service hotel, enthusiastic staff, lovely :)) Nice and clean room

Great hotel. Great location. Thank for the staff’s support.

Great hotel with extra clean room, nice and kind receptionist. They can speak english fluently. Breakfast foods were good and delicious. Big and comfort bed. We stayed there for 2 nights. We'll stay there for next trip. Tks Hanoi Holiday Center Hotel.