Dear Ms. Evoni, Thank you for taking the time to share your experience. We are deeply sorry for the inconvenience you experienced regarding the ring you left behind. We understand the value of personal belongings, especially those with sentimental value, and we understand your disappointment. Please be informed that all hotel staff are committed to the highest standards of honesty and professionalism to ensure the comfort, safety, and trust of all guests. Following your report, we conducted a thorough internal investigation but found no evidence to suggest any involvement from our staff. We greatly appreciate your continued trust in our hotel, and we are saddened that this incident impacted your experience. Your feedback is extremely important to us, and we will take it into consideration for improving our guest item return procedures. Thank you for your concern and understanding, and we hope to serve you again with an even better experience on your next visit. Sincerely, Chaterina Ingrid, Operations Manager
