Dear Mr. Chung Sang, Gao Nguyen-Gia Lai Hotel sincerely apologizes that your stay did not meet your expectations. During this time, we have inspected our rooms 50 times. Although hot water is available, please note that water pressure may be lower on higher floors, which may cause it to take longer to reach your desired temperature. To resolve this, please turn on the tap with cold water for about 1-2 minutes before using hot water to help the hot water flow faster. (Hot water will flow faster on lower floors due to lower water pressure in the bathrooms.) Free Wi-Fi is available on all floors of the hotel. For a smooth internet connection, please connect to the Wi-Fi of your floor. Gao Nguyen-Gia Lai Hotel would like to inform you of this issue and sincerely hope that you will have a pleasant stay with us in the future. Happy New Year! Thank you.

Dear Mr. Jungsang, We apologize that we were unable to meet your expectations at Highland Jialai Hotel. As you mentioned during booking, the hot water system is functioning normally. However, due to lower water pressure on higher floors, the hot water may take longer to reach your desired temperature. To resolve this, we recommend letting the taps run cold water for 1-2 minutes before using the hot water. (Running cold water under the tap will help the hot water flow faster. Lower floors have higher water pressure, allowing the hot water to reach the taps more quickly.) Free Wi-Fi is available on all floors of the hotel. For a seamless connection, please connect to the Wi-Fi network of your floor. Highland Jialai Hotel will inform you about this and hope to welcome you again. Happy New Year! Thank you.

Dear Ms. Tuduang, Thank you very much for your stay and your positive review. Your valuable feedback is a great encouragement to our team, and we will continue to strive to provide the best service. Kialai Highland Hotel hopes to welcome you back again. We hope you have a pleasant trip! Thank you!

Dear T***d! Thank you for staying and leaving us an 8-point rating. Cao Nguyen Hotel - Gia Lai has noted the above information and will check the rooms to improve the quality of service because the hotel's motto is to aim for convenience and friendliness for all guests. We wish you, T***d, a smooth trip and growing business. We hope to continue to welcome you, T***d, to see the changes and openness from Cao Nguyen Hotel - Gia Lai. Best regards!

Hello Pham NHT, Cao Nguyen Hotel - Gia Lai thanks you for staying and leaving a good review at the hotel. We are very pleased that your flexible support has been praised by you. Cao Nguyen Hotel - Gia Lai will continuously innovate to improve the quality of service at reasonable prices to bring practical experiences to all visitors, including business guests like Pham NHT. We wish you an impressive end to 2024 and a successful start to the new year 2025. Best regards!

Dear T***g! Warm greetings from Cao Nguyen Hotel - Gia Lai. The hotel is very pleased to receive your satisfactory review of the service, the above review is an encouragement for the hotel staff to continue to develop further. Hello and look forward to welcoming you back in the future. Best regards!

Hello guest Tran Hoang Huy, thank you for choosing Cao Nguyen Hotel - Gia Lai to stay. Your satisfaction is a great encouragement for the hotel to strive for further improvement. The hotel will continue to research and improve soundproofing to limit sounds from outside. Dear Hoang Huy, I wish you all the best and success in life in the new year 2024. Love!

Dear Le Thai Thien Ha, Warm greetings from Cao Nguyen Hotel - Gia Lai. Thank you for staying and rating us 10 points. This is a good review and also a great encouragement for the hotel team to continue trying to improve service quality further. Wishing you Le Thai Thien Ha always have favorable conditions at work and success in life. We look forward to continuing to welcome you in the near future. Love!

Dear Valued Guest Thuy Vy Dang, Cao Nguyen Hotel - Gia Lai Thank you for your stay and leave us your feedback. The hotel will note and remind neighboring rooms Do not talk too loudly to affect the surrounding as well as the guests staying to limit the above problem in the future. Wishing you Thuy Vy Dang always have a good travel experience and hope to see you again in the nearest time. Love!

Hello, Tran Minh Chien, thank you for choosing Cao Nguyen Hotel - Gia Lai to stay during the last Lunar New Year holiday in 2023. Your satisfaction is a great encouragement for the hotel to do better and better. The soundproofing will be further improved by the hotel to limit the sound from outside in the near future. Wishing you a happy start to the new year 2023, success in life and looking forward to seeing you again. Love!

Dear Guest, Tuan Anh Le! Warm greetings from Cao Nguyen Hotel - Gia Lai. Thank you for staying and leaving us a good rating. If you are a group of business guests staying, you will have a certain policy to support exemption / reduction from the hotel such as instant laundry, airport transfer or close gifts... Looking forward to seeing you again. customer Tuan Anh Le in the nearest time. Love!

Cao Nguyen Hotel - Gia Lai thank you Trinh Trinh for staying at the hotel and leaving a good review about the quality of service. Your satisfaction is an honor for us to continue to strive for further development. Wishing you Trinh Trinh always have a great travel experience on all your journeys and look forward to seeing you again in the near future. Love!

Dear Guest Phuc! Cao Nguyen Hotel - Gia Lai thank you for staying and leaving a good rating for us. Your satisfaction is the encouragement for the hotel to continue to strive for further development. Your review has been recorded by the hotel and there will be a method to control and remind the cleaning department to clean the room later. Wishing you Phuc Hoang Tran always happy and have many interesting experiences in life. We look forward to serving you again in the near future. Love!

Hello, Mr. Lee. Cao Nguyen Hotel - Gia Lai thank you for your stay and leave your feedback on the service at the hotel. We will conduct the inspection as mentioned above to take measures to limit odors from the sewer in the future, and will take measures to upgrade the rooms, replace some equipment to improve the service in the future. Hope to continue to serve you in the nearest time so that we can see the change from Cao Nguyen Hotel - Gia Lai. Love!

Thank you Nguyen Tien Thanh for leaving a good review when you stay at Cao Nguyen Hotel - Gia Lai. We are looking forward and pleased to see you in the nearest time. Wish you Tien Thanh always have interesting experiences on your travel itinerary. Love!

Cao Nguyen Hotel - Gia Lai Thank you to Gia Han for rated 9.7 rating for your stay. Your satisfaction is the encouragement for the hotel to continue trying to better serve the next round of guests. We wish you Gia Han always have a great business trip, travel and see you in the near future. Love!