Hotel Grand Arkenso Parkview Simpang Lima Semarang

Explore Hotel Grand Arkenso Parkview Simpang Lima Semarang
8.5
Very Good
From 8,901 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.5

Location

8.9

Service and Facilites

8.5

People often mention about Hotel Grand Arkenso Parkview Simpang Lima Semarang
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Distance to City Center (115)
Staff Friendliness (111)
Bedroom (102)
Room Space (100)
Accessibility (91)
Surroundings (89)
Bathroom (86)
Ambiance (85)
Taste (85)
Variety (80)
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Traveler Reviews Hotel Grand Arkenso Parkview Simpang Lima Semarang

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Customer reviews
B***g
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8.5
/10
Reviewed 1 week(s) ago
A comfortable place for a staycation with your partner
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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Rika I.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
fun, friendly and comfortable
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Rika I.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
friendly staff, comfortable atmosphere, great food
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E***h
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
Unique rooms, cool facilities, friendly service
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Accommodation's Reply
02 Jan 2026
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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Verified Traveler
icon-Business
Business
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5.4
/10
Reviewed 2 week(s) ago
Why are dirty towels provided... showers that don't function properly... room telephones that don't work...
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
We sincerely apologize for this unpleasant experience 🙏 We are following up on this matter to prevent it from happening again. We hope to welcome you back again with even better service.
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R***a
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Leisure
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9.3
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly. The trolley is also very fast. Housekeeping is quite good, but if you stay for a long time, the sheets are not changed, only tidied up.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Thank you for the wonderful review ⭐! We are very happy that you had a great experience. We hope to see you again at Arkenzo.
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R***a
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Leisure
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8.7
/10
Reviewed 2 week(s) ago
The staff is friendly, the food is delicious, but there's not much variety. The room is comfortable.
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Accommodation's Reply
08 Jan 2026
Thank you for your wonderful review! We are delighted that you enjoyed your fantastic stay with us, and we hope to welcome you back to Hotel Arkenzo again.
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K***d
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Transit
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8.5
/10
Reviewed 2 week(s) ago
Staff was very friendly and helpful
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Accommodation's Reply
02 Jan 2026
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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A***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is very strategic, only the parking space is a bit lacking, the building is nice, the lobby is not very fragrant
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Accommodation's Reply
06 Jan 2026
"Thank you for sharing your experience. We are pleased to hear that you were satisfied with our service, and we have taken your feedback into consideration to improve our services. See you again at Arkenzo."
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Verified Traveler
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
Hotel staff are friendly and very helpful, the room is spacious, but the room smells like a room that has not been occupied for a long time.
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Accommodation's Reply
06 Jan 2026
"Thank you for sharing your experience. We are pleased to hear that you were satisfied with our service, and we have taken your feedback into consideration to improve our services. See you again at Arkenzo."
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Andy A.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, and the check-in and check-out service was excellent. The rooms are spacious and clean, and the bathrooms are also spotless. Highly recommended for business trips, family vacations, or staycations, as it's close to malls and entertainment venues, just 100 meters from Simpang Lima Semarang.
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Accommodation's Reply
29 Dec 2025
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is quite old but still well maintained and clean, right across from Ciputra Mall so it's easy to find food.
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1 people find it helpful
Accommodation's Reply
27 Dec 2025
Thank you for the wonderful review ⭐! We are very happy that you had a great experience. We hope to see you again at Arkenzo.
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D***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
friendly staff, strategic location.
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Accommodation's Reply
27 Dec 2025
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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D***a
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
This is the umpteenth time I've stayed here every time I go to Semarang. The rooms are very comfortable, clean, cool, soundproof, and all bathrooms have bathtubs so the kids are happy. Ordering food online is easy because it's close to various restaurants so there are many choices. If you stay overnight, you can walk to Simpang Lima.
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1 people find it helpful
Accommodation's Reply
22 Dec 2025
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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S***1
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are friendly and really good at their service, they are polite, even to the point where you just press the button to open the elevator... Good, keep it up...
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Accommodation's Reply
15 Dec 2025
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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D***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
A good location for stay, many places near the hotel to visit and also for culinary 🙌
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Accommodation's Reply
15 Dec 2025
Thank you for the wonderful review ⭐ We're glad to hear you had a great experience. See you again at Arkenzo!
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Verified Traveler
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6.2
/10
Reviewed 5 week(s) ago
This used to be a really nice hotel, but now it's so bad. The towels are dirty, the pillowcases are torn, and they're still being used. The bathtub is broken and hasn't been repaired. The faucet keeps leaking. The AC can't be set to cold. The breakfast is delicious, but the menu has very little variety.
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2 people find it helpful
Accommodation's Reply
13 Dec 2025
We sincerely apologize for this unpleasant experience 🙏 We are following up on this matter to prevent it from happening again. We hope to welcome you back again with even better service.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is very strategic, making it easy to find good places to eat. The restaurant serves delicious dim sum, the rooms are spacious, and the hotel staff are friendly. A nice experience.
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2 people find it helpful
Accommodation's Reply
09 Dec 2025
Thank you for the great review ⭐ We are glad you had a great experience. See you again at Arkenso.
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Ricka E. J.
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
A hotel that is perfect for business trips, comfortable, in the city center, the breakfast is delicious, there is a restaurant that is open 24 hours too.
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1 people find it helpful
Accommodation's Reply
05 Dec 2025
Thank you for the great review ⭐ We are glad you had a great experience. See you again at Arkenso.
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Dewi R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was really great staying at Grand Arkenso
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Thank you for the great review ⭐ We are glad you had a great experience. See you again at Arkenso.
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Number of reviews per page
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40