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Novotel Karawang

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Overall Ratings & Reviews Novotel Karawang

Traveloka (1,157)

Other sources (30)

8.7

Very Good

From 1,157 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Novotel Karawang

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Staff Friendliness (37)

Bedroom (34)

Distance to City Center (32)

Ambiance (30)

Bathroom (29)

Accessibility (28)

Room Space (27)

Family Friendly (23)

Taste (23)

Hotel Area (20)

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Traveler Reviews Novotel Karawang

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Customer reviews

Andriani

8.2

/10

Reviewed 7 day(s) ago

Parking is narrow, and please keep the room clean, especially the carpet, there was a lot of hair when you entered, it was itchy to sit down.

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d***e

10.0

/10

Reviewed 2 week(s) ago

It's really recommended, yeah

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S***S

Staycation

9.7

/10

Reviewed 3 week(s) ago

The service is good, the reception staff is friendly, the rooms are clean and comfortable.

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1 people find it helpful

Y***t

10.0

/10

Reviewed 6 week(s) ago

It was a pleasant stay, even though it was just a one-night layover. The kids were delighted. The service was friendly both at check-in and check-out.

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N***r

Leisure

10.0

/10

Reviewed 6 week(s) ago

Staying at the Novotel Karawang was comfortable and enjoyable. The staff was friendly and the check-in process was smooth. The rooms were clean, tidy, and modernly designed, making them a comfortable place to rest. The hotel's facilities are quite comprehensive, from a swimming pool to a sports area, making for a more relaxing stay. Breakfast is also available with a varied and delicious menu. Overall, the Novotel Karawang is a suitable and comfortable place to stay for both business and leisure.

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hikmat s.

Business

8.4

/10

Reviewed 7 week(s) ago

The toilet didn't have running water so I had problems cleaning up, but I already told the receptionist when I checked out.

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R***d

Staycation

9.4

/10

Reviewed 8 week(s) ago

The staff are all friendly and kind, from the security guards, the kind and clear front desk, the restaurant, and the cleaning staff. It feels welcoming. Comfortable. The AC is good. The swimming pool is okay. There are rabbits for the kids. Unfortunately, the Wi-Fi suddenly went off at night and it still hasn't turned on until the next day of check-out. The bathroom and sink drains need to be cleaned because the water takes a while to recede. The dressing table in front of the elevator is a bit dusty. Otherwise, it's okay. Recommended to stay here.

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S***r

10.0

/10

Reviewed 8 week(s) ago

That's great

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Y***y

Business

8.4

/10

Reviewed 9 week(s) ago

In my opinion, the bed sheets of a Novotel class room are not very clean, there are hairs from whoever it is, and the sheets have spots and are dull in color. It's a shame it would be cleaner to stay at the Ibis Style Simatupang which should have a different star rating. When I sleep in a hotel, I always concentrate on the bed sheets because that's what makes us sleep comfortably. That's my input, thank you.

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Linda

Staycation

9.4

/10

Reviewed 11 week(s) ago

Thank God, the staff is friendly. The rooms are nice, and the air conditioning is cool. Definitely recommended.

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timbul s.

Business

9.4

/10

Reviewed 11 week(s) ago

This hotel is cool and recommended.

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1 people find it helpful

bayutika19 1.

8.3

/10

Reviewed 12 week(s) ago

Security is not friendly and does not prioritize guests who are staying overnight. Parking is not comfortable, we have to park on the shoulder of the road.

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w***i

8.4

/10

Reviewed 12 week(s) ago

For a Novotel, breakfast is uninspiring and very minimalistic. For example, the various porridges were served in small bowls, and the black sticky rice porridge turned out to be undercooked.

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3 people find it helpful

R***a

10.0

/10

Reviewed 13 week(s) ago

The stay was very great, thank you for the wonderful stay

1 people find it helpful

A***y

10.0

/10

Reviewed 14 week(s) ago

The hotel staff is very friendly and helpful with anything.

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Rdn E.

10.0

/10

Reviewed 18 week(s) ago

The location is strategic and the hotel is very clean, basically it is comfortable to sleep at Novotel.

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Accommodation's Reply

17 Oct 2025

Dear Mr./Mrs. Rdn E, We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Riddy I.

Business

9.4

/10

Reviewed 21 week(s) ago

Comfortable rooms, excellent staff service, delicious and varied breakfast.

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Accommodation's Reply

17 Oct 2025

Dear Mr. Riddy, We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Verified Traveler

Transit

8.7

/10

Reviewed 21 week(s) ago

Unfortunately, the bathroom sink in the room can't be drained. I've already told the cleaning service and receptionist when checking out.

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1 people find it helpful

Accommodation's Reply

17 Oct 2025

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

M***M

Staycation

10.0

/10

Reviewed 21 week(s) ago

Good price and good for family

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T***i

Transit

6.4

/10

Reviewed 23 week(s) ago

1. As soon as I walked in, I was greeted by a small cockroach between the toilet door and the entrance, and there wasn't just one, but several. I forgot to take a photo because I checked in quite late and was already tired. 2. The toilet was dirty in the middle, as if it hadn't been cleaned. 3. The toiletries were incomplete, only providing two toothbrushes and a shower cap. 4. The room smelled a bit musty. The worst Novotel I've ever stayed in, sorry 🙏🏼 Please double-check the cleanliness. Hopefully, Novotel Karawang will be much better and cleaner in the future. Thank you!

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Accommodation's Reply

17 Oct 2025

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

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