Yuliana

9.4

/10

Reviewed 3 day(s) ago

very good and clean hotel. No breakfast served. Too many good spot for breakfast near the hotel. So its not a problem.

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J***i

9.4

/10

Reviewed 2 week(s) ago

Clean rooms, privacy is guaranteed, next time you don't need to be confused anymore looking for a hotel in Singkawang because you will stay here again

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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D***a

Leisure

9.7

/10

Reviewed 5 week(s) ago

The staff is very friendly and kind, the hotel is clean, the location is strategic, security is guaranteed, God willing

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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S***a

10.0

/10

Reviewed 6 week(s) ago

Very satisfied with my stay here. Great service, clean hotel, and very spacious. Very close to everything.

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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M***d

Leisure

8.2

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly and the service is good. The location is strategic, but unfortunately, the Wi-Fi on the 3rd floor is too far away, so there's no connectivity. 🙏🏻

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope the facilities and services we provide make you and your family comfortable. We have reported your Wi-Fi issue to our network technicians and hope to have it resolved as soon as possible. See you again soon.

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R***o

8.2

/10

Reviewed 7 week(s) ago

Clean place, friendly service, spacious parking area

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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E***k

Business

9.4

/10

Reviewed 9 week(s) ago

The staff is very friendly. Even if the room isn't ready yet, they'll call you when it is. Excellent service. Thank you Neo Borneo. Highly recommend booking here. The rooms are very clean.

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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J***o

8.5

/10

Reviewed 10 week(s) ago

If possible, the wifi should not be interrupted often, especially on the 3rd floor.

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope the facilities and services we provide make you and your family comfortable. Regarding the Wi-Fi issue, we have reached out to our network technicians and hope to have it fixed as soon as possible. See you again soon.

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Of

Oen f. s.

9.1

/10

Reviewed 12 week(s) ago

The hotel staff are friendly, it's a pleasure to stay here, but if you want to go to the city center it's a bit far, you have to take a Grab.

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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L***o

8.5

/10

Reviewed 12 week(s) ago

as usual, as expected

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. We appreciate your feedback and hope to see you again soon.

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E***g

Leisure

9.4

/10

Reviewed 13 week(s) ago

Check-in was fast, the staff was very friendly, the room was clean, and the bathroom was clean. It was a comfortable stay at this hotel. Feedback: Breakfast would be great.

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1 people find it helpful

Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family comfortable. Thank you for your feedback, which we will take into consideration. We look forward to seeing you again soon.

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S***a

8.5

/10

Reviewed 13 week(s) ago

Stayed here for 2 nights.. Overall good.. Comfortable room, good working toilet and hot shower.. Friendly staff too..

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1 people find it helpful

Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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Febryana

7.9

/10

Reviewed 16 week(s) ago

The service is good and the rooms are clean and comfortable.

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Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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L***i

9.7

/10

Reviewed 22 week(s) ago

Everything is very satisfying, the staff is very friendly.

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Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or concerns about your stay, please let us know so we can improve in the future. See you again soon.

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K***a

9.7

/10

Reviewed 22 week(s) ago

The staff is very friendly. The surrounding environment is safe. Access to the city center is close.

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Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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FF

Febe F.

Leisure

9.4

/10

Reviewed 22 week(s) ago

The hotel staff was friendly and very helpful, and check-in was quick. The bedroom was spacious and the bathroom was clean. Access to the upper floors requires stairs. It's next to cafes, so it's easy to find places to hang out and eat. I highly recommend staying here again next time.

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Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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G***n

Staycation

9.4

/10

Reviewed 24 week(s) ago

The hotel staff is friendly and very helpful.

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1 people find it helpful

Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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L***o

Leisure

8.5

/10

Reviewed 25 week(s) ago

As usual, continue to improve your service... Be humble and always smile when you meet customers... Thank you

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Accommodation's Reply

15 Sep 2025

Thank you for staying at the Neo Borneo Hotel in Singkawang. We hope the facilities and services we provide have made you feel comfortable. If you have any feedback or inconveniences during your stay, please let us know so we can improve in the future. See you again soon.

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RY

Rita Y.

Leisure

8.5

/10

Reviewed 27 week(s) ago

the hotel staff is very friendly, the room is clean, the bed and towels are ok... the bathroom water is smooth. Only the room on the 1st floor that we occupied had a little disturbing smell.

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2 people find it helpful

Accommodation's Reply

15 Sep 2025

We apologize for any inconvenience during your stay. We will promptly find a solution. Thank you for staying at the Neo Borneo Singkawang Hotel. We hope our facilities and services have made you feel comfortable. If you have any feedback or concerns about your stay, please let us know so we can improve in the future. See you again soon.

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L***o

Staycation

8.5

/10

Reviewed 27 week(s) ago

It was quite a pleasant staycation here, only the receptionist was a bit less than smiling when dealing with hotel customers.

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Accommodation's Reply

04 Dec 2025

Thank you for staying at Neo Borneo Hotel Singkawang. We hope that the facilities and services we provide will make you and your family feel comfortable. We will continue to improve our friendly service. See you again soon.

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Neo Borneo Singkawang Hotel

Overall Ratings & Reviews Neo Borneo Singkawang Hotel

8.7

8.6

8.3

8.8

8.7

Traveler Reviews Neo Borneo Singkawang Hotel

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