Imperial Hotel Nha Trang

Explore Imperial Hotel Nha Trang
8.8
Very Good
From 428 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.9

People often mention about Imperial Hotel Nha Trang
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Staff Friendliness (15)
Room Space (15)
In-house Restaurant (14)
Distance to City Center (13)
Hotel Area (13)
Family Friendly (12)
Ambiance (12)
Bedroom (12)
Surroundings (11)
Variety (11)
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Traveler Reviews Imperial Hotel Nha Trang

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
enthusiastic staff, location near the center so very convenient to move!
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Hai Y.
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8.8
/10
Reviewed 5 week(s) ago
Clean room, okay food, stayed here many times, good location, good price
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Verified Traveler
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Transit
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6.9
/10
Reviewed 8 week(s) ago
Food is not diversified, room with poor soundproofing
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Nguyn M. N.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The receptionist and security guard are very nice.
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Nguyễn T.
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Leisure
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9.7
/10
Reviewed 9 week(s) ago
The staff from the receptionist to the security guard are super cute. For this price, it's ok, but minus 2 points. The plastic floor mat in the bathroom is too slippery. Both mother and child slipped and hit their feet in the bathtub. If there's anything, they can replace it with another one. Will come back.
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Cọp K.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 13 week(s) ago
Only the location near the beach is OK, the rest of the service is so bad. What kind of 4-star hotel is this? In the morning, guests go out and ask to clean the room, but when they come back in the afternoon, they don't clean it at all. I give up. Breakfast is very simple.
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1 people find it helpful
[***]
icon-origin-TRAVELOKA
5.9
/10
Reviewed 13 week(s) ago
The elevator waits for 30-45 minutes. There are only 2 elevators on 26 floors. If you meet a tour, you will have to wait like crazy. If anyone intends to, choose a lower floor and walk to finish, waiting for the elevator to check in and check out will be a waste of youth, why play anymore. The swimming pool has a nice view and there are swimming pools together. When checking in, they said there was an additional charge of 150k/morning for a 7-year-old child but there was not much variety. I recommend not eating fish noodles because they taste very fishy. 4 stars is too fake, it's a bit sad to say, but staying at a 2-star hotel is still better.
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1 people find it helpful
B***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
My room was quite old. The towels smelled very bad (all 4 rooms I rented had a strong smell and couldn't use it). The air conditioner was quite hot, had to be turned on at minimum 18 degrees and the highest wind to be comfortable. However, the staff was friendly and very supportive.
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1 people find it helpful
Pham M. N.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 18 week(s) ago
The room is not very clean! Breakfast should be improved with more dishes!
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments about improving our breakfast menu. Please be assured that we are continually improving and upgrading to enhance your overall experience. Your feedback is valuable to us and helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again and we wish you all the best! Sincerely,
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Pham M. N.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
Should improve breakfast! Room cleaning is not very clean!
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Accommodation's Reply
05 Aug 2025
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments about improving our breakfast menu. Please be assured that we are continually improving and upgrading to enhance your overall experience. Your feedback is valuable to us and helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again and we wish you all the best! Sincerely,
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L***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
+ Room interior is quite ok. + Enthusiastic, lovely staff - BUT during rush hour, have to wait for elevator for more than 10 minutes, have to switch to stairs. - Hotel sets air conditioner temperature min 24 degrees, very hot at noon.
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Accommodation's Reply
16 Jul 2025
Dear Guest, We would like to thank you for taking the time to share your experience at the Imperial Nha Trang Hotel. We are sorry to hear that you were not satisfied with the elevator service. We will immediately review and correct these points to improve the quality of our service. Your satisfaction is our top priority. We hope to have the opportunity to welcome you back and bring you significant improvements in the future. Have a nice day!
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L***y
icon-origin-TRAVELOKA
6.8
/10
Reviewed 19 week(s) ago
Only 2 elevators are too small. NOT enough to serve 25 floors.
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Accommodation's Reply
16 Jul 2025
Dear Guest, We would like to thank you for taking the time to share your experience at the Imperial Nha Trang Hotel. We are sorry to hear that you were not satisfied with the elevator service. We will immediately review and correct these points to improve the quality of our service. Your satisfaction is our top priority. We hope to have the opportunity to welcome you back and bring you significant improvements in the future. Have a nice day!
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Bui T. T. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Friendly, enthusiastic staff
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Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to know that you are satisfied with the enthusiasm of our hotel staff. Your feedback is a great motivation for our team to continue to improve and enhance the quality of our services. We hope to have the opportunity to welcome you back in the near future. If you have any requests, please do not hesitate to contact us. Wishing you good health and happiness! Sincerely,
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Le Thi T. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Across the street is the beach. In front of the door is the Vinbus station, convenient for going to Vinpearl.
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Accommodation's Reply
26 Jun 2025
Dear Ms., Thank you for choosing Imperial Nha Trang Hotel as your accommodation and taking the time to write your feedback for the hotel. We hope that your family had a wonderful stay here. Your comments will be the motivation for all staff to improve the quality of service. We hope to welcome your family next time and use more services and facilities of the hotel. Best regards, Imperial Nha Trang Hotel!
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N***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 22 week(s) ago
never come back to this place
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2 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Guest, Thank you for taking the time to provide feedback to the hotel. The hotel regrets that there are a few reasons why your family did not feel comfortable while staying at the hotel. The hotel will take note and improve the quality of service. We hope to serve your family better in the next trips to Nha Trang. Best regards, Imperial Nha Trang hotel.
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t***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Goodl.
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Thank you for choosing Imperial Nha Trang Hotel as your accommodation and taking the time to write your review. We hope that your family had a wonderful time here. Your comments will be the motivation for all staff to improve the quality of service. We hope to welcome your family next time and use more of the hotel's services and facilities. Best regards, Imperial Nha Trang Hotel!
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TRAN A. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
The hotel is located opposite the sea, polite staff, there is a car park next to the hotel.
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Accommodation's Reply
26 Jun 2025
Dear Guest, Thank you for choosing Imperial Nha Trang Hotel as your accommodation and taking the time to write your review. The hotel is very happy that you are satisfied with the location, staff, and parking lot of the hotel. We hope that your family had a wonderful time here. Your comments will be the motivation for all staff to improve the quality of service. We hope to welcome your family next time and use more services and facilities of the hotel. Best regards, Imperial Nha Trang Hotel!
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 23 week(s) ago
The room was seriously degraded, the mattress was dirty, the food was terrible, the elevator wait was extremely long, there was no hot water, the technician told us but it was the same.
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1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Guest, Thank you for taking the time to provide feedback to the hotel. The hotel regrets that there are a few reasons why your family did not feel comfortable while staying at the hotel. The hotel will take note and improve the quality of service. We hope to serve your family better in the next trips to Nha Trang. Best regards, Imperial Nha Trang hotel.
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mai t. n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Friendly staff, right next to the beach, near cafes, grocery stores, etc.
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2 people find it helpful
L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 27 week(s) ago
Disadvantages: - Hygiene: I checked in and found the walls damp and smelly, the curtains moldy, the dressing table had some kind of cream on it - Soundproofing: poor, there are children in the room next door so it's very noisy, you can hear everything - Amenities: bath towels and face towels have a very strange smell, quite smelly, the towels are old and worn out - Lighting: dark room, only 4 small ceiling lights, only yellow - Breakfast service: okay, the food is not diverse and not to your taste - Elevator: 2, small, cramped, have to wait a bit long Advantages: - Staff: gentle, enthusiastic, support opening taxi doors all day - Location: convenient to travel, facing the sea, near Vin Wonder, ... - View: sea view, beautiful, cool (Note: Everyone who comes to check in should ask clearly what food is in the room, check and take a photo to make it easier to check out. For example, my family took 20 minutes to solve the problem of not using instant noodles and kitkats from the hotel (The receptionist was nice but I found it time consuming)
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1 people find it helpful
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