Dear Valued Guest, It is with deepest gratitude that Horison GKB Gresig Hotel would like to express our thanks for choosing to stay with us and for taking the time to share your experience. Providing the best possible service to all our guests is our top priority, and we apologize that we were unable to meet your expectations during your stay. As part of our evaluation, we will strive to improve our service standards in response to your feedback regarding the stains on the bed and pillowcases. We look forward to welcoming you back to Horison GKB Gresig Hotel again, with even better facilities and services. On behalf of the Management of Horison GKB Gresig Hotel, we extend our sincere gratitude. Sincerely, The Management of Horison GKB Gresig Hotel