The location is a bit tucked away, but easy to find with GPS. The road is unpaved and rocky. Upon arrival, we were greeted by a friendly and busy reception staff. We were given two adjacent rooms on the third floor. I was traveling with two elderly people, and there was no elevator. I had to climb the stairs while carrying my luggage. No staff showed me to my room. When we arrived, the room was basic and a bit cramped. Room 1 provided towels for two people. Room 2 didn't provide any, so I had to go back down to the lobby on the first floor to request my own. There was no reception number or room phone to call. The bathroom was very narrow, almost as wide as the toilet door. Larger people might have difficulty using this facility. There was hot water at night, but not in the morning. The toilet flush was very slow but still functional. The door was a bit difficult to lock from the outside.

Next time will stay here again

The room is clean, not dirty, very good.

The room doesn't match the photo, the food is quite varied but the service is lacking, the staff are not very quick in serving, the bowls are empty and they just sit there, the glasses are empty and they don't look very presentable, the layout of the food and the dining utensils are also not very presentable, like it's not in a hotel, the room is quite expensive but the inside is just ordinary.

Suitable for a resting place if you are on holiday in Singkawang city

Room view, cleanliness, good service

Comfortable place, easy access, friendly prices

I only stayed here once, not a second time. The room was hot, cramped, and the facilities were incomplete.

When I arrived, the hot water was off. After I complained, it was only turned on. The next morning, the hot water was off again, and they said it was being refilled. I was really disappointed staying here.

Very good hotel to rest

They said there was sushi? Why didn't they have sushi on the menu when I had breakfast there?

The staff is very friendly, just a bit weak, like they haven't had lunch yet, it's better to have lunch first😅👍🏼

The hot water doesn't work at all, there's a lot of hair around the mattress and it's not clean, the towels are dull and it looks like they haven't been replaced for a long time.

very good and very clean, will come back again later

The experience of staying at this hotel was very good. The room was ok. It's just that the hotel is vegetarian, so there was a lack of menu choices at breakfast. Luckily, there were boiled eggs and my child's favorite fruit, so it was okay. I would stay at this hotel again. Thank you.

My experience staying at this hotel is that I like the room decoration, it is safe for those who bring children like my child who is active when sleeping, I don't have to worry about the child falling out of bed.

The hotel staff is friendly, the atmosphere is comfortable, the place is clean, it feels like being in Japan.

The room facilities are good, but the staff is less than friendly to customers. The hotel needs to improve.

Have stayed here several times because access to everywhere is easy, the last time in July was an itchy rash all over my body that left marks and itches for months. There were also lots of ants on the bed. I just stayed here again yesterday, I thought the cleanliness would be improved because I had chatted and reviewed it before, but the toilet in the bathroom was hard to flush, it was really tiring having to wait for water to defecate. Please improve the cleanliness, it would be a shame if people were discouraged from coming back.

The room was in terrible condition. It was full of dust, as if the room hadn't been used for a long time. The water had been turned off before it was turned on. The bathroom floor was wet and full of worms. Even when I complained to the receptionist, they didn't give me a pleasant face. The bottom line is that it made me uncomfortable to stay in the room. Please fix this.