Starting from the check-in process. After checking out in the application, calling the number listed, directed to contact housekeeping. Housekeeping didn't reply, only read it, even though I chatted politely and formally. On the day of the D, I chat again, let me know that I will arrive in the afternoon. Same, just read it too. When it arrived, I didn't pick up the phone, after I spam chat, I just replied. Then for the apartment, far from livable. There is no apartment lobby, there is a hotel lobby, so if the occupants of the apartment want to enter they have to walk down to the dark basement below. Tenants are also not given an access card, so put your KTP in, then open the door and lift security. Can you imagine it's not complicated when you want to enter, you have to ask security for help. Then, if we go to the pool floor, after going to the pool area we have to go all the way to the basement again past the hotel lobby because after leaving the door to the pool, we can't enter because we weren't given an access card. For the room, far from livable. The room smells musty, smells damp, the plug is broken, there is no wifi. Dirty mattress, dirty blanket, dirty pillow, small room. For the worst bathroom, there is no shower, there is a bucket and dipper, but that position is very dirty, even the dipper is moldy and not suitable for use, the water smells even though you have opened the tap. Immediately, after checking in, moved to the Bogor valley hotel which fortunately was in front of this apartment, more livable and the staff were friendlier than this apartment.