Grand Sunshine Resort and Convention

Explore Grand Sunshine Resort and Convention
8.9
Very Good
From 1,929 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

8.9

Service and Facilites

9.0

People often mention about Grand Sunshine Resort and Convention
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Staff Friendliness (140)
Family Friendly (136)
Bedroom (130)
Variety (130)
Hotel Area (129)
Taste (129)
Bathroom (122)
Ambiance (119)
Room Space (117)
Accessibility (112)
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Traveler Reviews Grand Sunshine Resort and Convention

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Customer reviews
Vitha
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The service is good, the staff are very friendly, the facilities are complete, the breakfast menu has lots of choices, there is a warm water swimming pool, there is a mini zoo, playground, in short it is very kid friendly.
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regina s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Always a memorable stay here. 5-star service. The facilities have also improved. This is my fourth stay. Will be back again.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the hotel is very clean and smells good. The hotel is also located close to the main road and toll road. It's really good.
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Accommodation's Reply
12 Dec 2025
Dear Valued Guest, We are extremely grateful for your 10-star rating. It means a great deal to us. We are delighted to hear that the friendliness of our staff, the cleanliness of the hotel, and the pleasant aroma left a wonderful impression on you during your stay. Our hotel's location near the main road and highway is one of our strengths, and we are pleased that this contributed to your convenience. Thank you for sharing such a wonderful experience. We hope to welcome you back again soon. Sincerely, Grand Sunshine Resort & Convention
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Berliana
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Nice hotel, helpful staff, can soak in hot water
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Accommodation's Reply
12 Dec 2025
Dear Ms. Berliana, Thank you for your 8.8 rating and for sharing your experience. We are delighted to hear that you found our hotel enjoyable, that our staff were helpful, and that you enjoyed the hot spring pool. Your feedback is invaluable to us in maintaining and improving our services. We hope to welcome you back on your next visit for an even better experience. Sincerely, Grand Sunshine Resort & Convention
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Suherman
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
For that price, there should be a smoking room and breakfast, but you can't smoke and you can't have breakfast either.
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Accommodation's Reply
08 Dec 2025
Dear Mr. Suherman, Best regards, Grand Sunshine Resort & Convention Thank you for your feedback. We would like to inform you that each floor has a designated smoking area and if your room has a balcony, smoking is also permitted. As a child-friendly hotel, we take the comfort and safety of our guests, especially families and children, very seriously. Therefore, we have designated smoking areas to prevent smoke from disturbing other guests. For breakfast, we offer two breakfast packages: room with breakfast and room without breakfast (room only), each at a different price. If you require a room with breakfast package, please inform our receptionist or ask about the room type that includes breakfast. We hope this information is helpful and we look forward to welcoming you back. Sincerely, Grand Sunshine Resort & Convention
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Warm welcome and clear explanation from the when we first came, very spacious room, one highlight from me is their food selection is very wide, delicious, well prepared from Indonesian, Japanese, Western, and kid-friendly. I can fulfill my tummy for breakfast and lunch at the same time since I tried all of their menu variance. They also have a rooftop bar at the top, can be a selection to spend the night with a city view. One improvement is the lift can be added imo especially during holiday season/peak hour; they only provided 2 lifts, when I stayed one lift got renovated and it caused a little longer to wait only for one lift to be accessed for all customers.
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Accommodation's Reply
03 Dec 2025
Dear Valued guest, Thank you very much for sharing your generous 9.7/10 experience with us. We are delighted to know that you felt warmly welcomed from the moment you arrived, and that the room’s spaciousness added comfort to your stay. It is wonderful to hear that our wide food selection—from Indonesian and Japanese to Western and kid-friendly options—became one of the highlights for you. We’re truly glad you enjoyed your meals so much that breakfast and lunch were both satisfying experiences. We also appreciate your kind mention of our rooftop bar as a pleasant place to unwind with a city view. Your feedback about the lift availability is extremely valuable as well. We understand how waiting times can affect the guest experience, especially during peak seasons, and your input will help us improve our service efficiency moving forward. Thank you once again for taking the time to share such detailed feedback. We hope to welcome you back for an even more seamless and enjoyable stay. Warm regards, Grand Sunshine Resort & Convention
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
kids-friendly hotel, all staff are friendly and nice 👌
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for your high satisfaction rating. We are so glad that you were impressed with our hotel's excellent service and that all our staff enjoyed your stay. This feedback is very valuable and is a great encouragement to our team to continue to provide a comfortable experience for all our guests. Thank you for taking the time to share your experience. We sincerely hope to welcome you back again soon. Best regards, Grand Sunshine Resort & Convention
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S***h
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
There were worms/caterpillars on the bed but the hotel team was quick to clean it and gave us a compliment cake which unfortunately was given at 10 pm😅 Next time, please pay attention to the cleanliness, if you bring children, there are worms/caterpillars on the bed, it's really scary if they get into their ears huhu Thank you grand sunshine!
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice place and ok price, want to come back again
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's like family
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3 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for your 10-star rating. We are so grateful to know that you felt like family during your stay with us. This is the warmth and comfort that we strive to provide to all our guests. Your comments are a great motivation for all our team to maintain the warm and friendly atmosphere and make every visit a special experience. We look forward to welcoming you back again and providing you with a comfortable experience in the future. Best regards, Grand Sunshine Resort & Convention
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Siska Y. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
We had a wonderful stay at this hotel, and we'd love to stay here again. Everything was great, and the staff were friendly, too.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Siska, Thank you for the 10/10 rating. We are delighted to hear that your stay was truly memorable. We are delighted to know that the comfort of our accommodation, the friendliness of all our staff, and the service you received made a great impression on you and your family. Such comments mean a lot to us and are a great encouragement for us to maintain the quality of our services so that every time you stay, you will always have a warm experience. We hope that this positive feedback will inspire you to return and we look forward to welcoming you back again. Sincerely, Grand Sunshine Resort & Convention
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Nisa
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is not far from the toll gate, clean, comfortable, and kid-friendly, with a mini zoo, indoor playground, outdoor playground, and swimming pool. The atmosphere is very cool and fresh, and the hotel's cleanliness is also commendable. Furthermore, the staff are all friendly and helpful.
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+2
3 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Nisa A, We are so pleased to receive your wonderful review. It means a lot to us to know that Belia and Vidi's services made such a good impression on us. We look forward to welcoming you back again for another unforgettable experience. Best regards, Grand Sunshine Resort & Convention
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Juwita W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All the staff are friendly and it's really comfortable to stay here.
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Accommodation's Reply
08 Nov 2025
Dear Khun Juvita W., We are delighted that you enjoyed your stay and the warm welcome you received from all our staff. Such positive comments are a great motivation for our team to continue to maintain the quality of our services and the comfort of all our guests. We sincerely hope to welcome you back again for a wonderful stay. Best regards, Grand Sunshine Resort & Convention
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Reza Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is friendly and very kind. I had a few issues, but they were immediately handled well. Highly recommended for a family vacation.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Ms. Reza C., Thank you very much for your valuable review and rating. We are very glad that our hotel staff was able to resolve your issue and provide you with a comfortable stay. We look forward to welcoming you back again soon and creating unforgettable memories for your family. Thank you, Sunshine Hotel & Conference Center.
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Arif P.
icon-origin-TRAVELOKA
7.1
/10
Reviewed 6 week(s) ago
Here's my objective summary: 1. The location is strategic and easily accessible, as it's close to the Soreang toll gate. 2. The hotel's atmosphere is quite comfortable and quiet. The parking lot is very spacious (there's indoor, basement, and outdoor parking). There are also three charging stations for electric cars. 3. The staff at the front desk, concierge, and room service are very prompt and friendly. 4. The rooms aren't particularly spacious, but they're enough for a family. Furthermore, the room I stayed in was fairly soundproof. 5. The hotel's main attraction is the mini water park and heated pool. 6. The mini zoo and outdoor playground are just average and not particularly special. 7. The breakfast menu is varied, but the taste is average and not particularly special. The restaurant staff are helpful, but some are rude (perhaps because they're tired). 8. Final assessment: Hotel room: 7 out of 10 Hotel Wi-Fi: 3 out of 10, difficult to connect and very slow. Hotel atmosphere: 7 out of 10 Staff friendliness: 7 out of 10 Kids' facilities: 8 out of 10 (mini water park). Breakfast variety and taste: 7 out of 10
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3 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Mr. Arif P., Thank you for taking the time to write a detailed review of your experience. We apologize if some of our services and facilities did not meet your expectations. Your feedback is extremely important to us in evaluating and improving the quality of our services, so that your next visit will be even more memorable. We hope that you will have an even more satisfying stay with us in the future. Best regards, Grand Sunshine Resort & Convention
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g***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel's atmosphere is pleasant and convenient, and there's an Indomaret store right in front of the complex, so you can easily buy anything you want. The air feels clean, fresh, and cool, far from the hustle and bustle of the city. It's a perfect place to find peace of mind in a pristine city.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for sharing your valuable experience with us. We are very glad that you enjoyed the peaceful atmosphere and cool breeze of our hotel and felt comfortable with the facilities that facilitated your stay. We sincerely hope to welcome you back again and provide you with a warm and memorable stay experience in the future. Best regards, Grand Sunshine Resort & Convention
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Benny E.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Good hotel for weekend stay. Will visit again sometime
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Accommodation's Reply
05 Nov 2025
Dear Mr. Benny E., We are so glad you enjoyed your stay with us over the weekend. We always appreciate when our guests feel comfortable and plan to return. We look forward to welcoming you back for an even more meaningful stay experience on your next visit. Best regards, Grand Sunshine Resort & Convention
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Grishen F. U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The service is really great, everything is okay, it's recommended for a staycation 👍👍👍 I will come back again next time I go to that area
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2 people find it helpful
Accommodation's Reply
02 Nov 2025
Dear Grishen F. U., Thank you for your review. We are delighted to know that the service and atmosphere at Grand Sunshine Resort & Convention provided you with a pleasant vacation experience. Your recommendation means a lot to us. We look forward to welcoming you back again and providing you with an equally enjoyable experience. Best regards, Grand Sunshine Resort & Convention
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M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
This cool hotel is highly recommended for holidays.
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Accommodation's Reply
28 Oct 2025
Dear Guest, Thank you for your excellent review. We are so pleased that you enjoyed your stay at the Grand Sunshine Resort & Convention. We are so pleased that you enjoyed our hotel's comfort and atmosphere. These reviews are a driving force behind our team's commitment to maintaining the quality of our services and facilities to ensure that every visit is a memorable one. We look forward to welcoming you back again and providing you with an equally impressive stay. Best regards, Grand Sunshine Resort & Convention
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Devi K. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the service is good, the rooms are clean, the food is delicious and varied.
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Accommodation's Reply
28 Oct 2025
Dear Ms. Davy A., Thank you for your review and high rating. We are glad to hear that your stay was a pleasant experience. We are glad that our friendly staff, clean rooms, and variety of food all made a good impression on you. These compliments are an encouragement for us to continue to strive to provide the best service to all our guests. We sincerely hope to welcome you back again in the future for an even more meaningful stay experience. Best regards, Grand Sunshine Resort & Convention
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Number of reviews per page
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