The Trans Luxury Hotel

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Overall Ratings & Reviews The Trans Luxury Hotel

Traveloka (7,599)
Other sources (114)
9.0
Exceptional
From 7,599 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.3

Meal

9.0

Location

9.1

Service and Facilites

9.3

People often mention about The Trans Luxury Hotel
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Room Space (250)
Staff Friendliness (244)
Bedroom (242)
Ambiance (239)
Family Friendly (237)
Bathroom (237)
Hotel Area (225)
Taste (220)
Variety (199)
Surroundings (191)
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Traveler Reviews The Trans Luxury Hotel

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Customer reviews
guntur w.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Just stayed here and it was a super cool experience! The staff was super friendly, check-in was fast, and the room was clean and comfortable. The breakfast was delicious, the amenities were complete, and the view was top-notch. The location is strategic, close to popular spots, making traveling easier. The service is top-notch, I'll definitely be back!
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
This hotel is amazing, everything is great. The rooms, service, food, and kids' area are all very satisfying.
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ratnanons
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Thank you Trans Luxury Hotel, the best service, the best comfort ❤️
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Shinta S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I don't regret staying here. The food is delicious, the bedroom is spacious and comfortable.
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F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A 6-starred hotel with A 6-starred quality. F**kin' amazing 😍
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Accommodation's Reply
09 Feb 2026
Dear Mr./Mrs F***n, Thank you for your giving us an amazing review. We’re truly delighted to know that your stay felt exceptional and lived up to such high praise. Your enthusiasm means a lot to our team and motivates us to keep delivering memorable experiences. We look forward to welcoming you back for another outstanding stay at The Trans Luxury Hotel Bandung. Warmest regards, Marcel Jacquat General Manager
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The kids club doesn't have many toys
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Accommodation's Reply
09 Feb 2026
Dear Mr./Mrs. E***g, Thank you very much for the excellent score and for sharing your kind feedback about The Trans Luxury Hotel. We truly appreciate your valuable input regarding our kids club facilities. Your comments are very important to us and will certainly be shared with our team as part of our continuous efforts to enhance our facilities and overall guest experience. We are delighted to know that you enjoyed your stay with us, and we very much look forward to the pleasure of welcoming you and your family back on your next visit. Warmest regards, Marcel Jacquat General Manager
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff were very friendly and accommodating.
1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Mr./Mrs. H***i, Thank you for the perfect score and for sharing your kind feedback about The Trans Luxury Hotel, Bandung. We are truly delighted to know that you enjoyed your stay with us, and especially pleased to hear that our team's friendliness and attentiveness made a positive impression. We very much look forward to the pleasure of welcoming you back on your next visit. Warmest regards, Marcel Jacquat General Manager
z***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Worth the money, will come back again
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Accommodation's Reply
09 Feb 2026
Dear Mr./Mrs. z***m Thank you for the excellent score and for sharing your positive feedback about The Trans Luxury Hotel Bandung. We are delighted to know that you found your stay worth the value and that you are planning to return. Your kind words truly encourage our team, and we look forward to welcoming you back for another enjoyable experience. Warmest regards, Marcel Jacquat General Manager
E***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
This hotel never disappoints, when I go to Bandung I always stay here.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Ms. E***n, Thank you for being a loyal guest and for sharing your genuine review. It is wonderful to know that we remain your preferred choice whenever you visit Bandung and that we continue to meet your expectations. Consistency in our service and quality is what we strive for, and your continued support is truly appreciated. We look forward to welcoming you back on your next trip to Bandung. Warmest regards, Marcel Jacquat General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The reception service is very friendly and helpful.
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Accommodation's Reply
29 Jan 2026
Dear Guest, Thank you for your perfect 10/10 rating and for your kind feedback regarding our Front Office team. We're delighted to hear that our staff provided friendly and helpful service during your stay. Providing a warm and professional welcome is a priority for us, and it is rewarding to know we met your expectations. We look forward to the pleasure of welcoming you back soon. Warmest regards, Marcel Jacquat General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Cozy and will come back again to stay 👍
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Accommodation's Reply
29 Jan 2026
Dear G***t, Thank you for your perfect 10/10 rating and for your kind words. I am delighted to hear that you found our hotel cozy and that you are already planning a return visit. Creating a comfortable and welcoming environment for our guests is our top priority, and it is wonderful to know we succeeded during your stay. We look forward to welcoming you back for another cozy stay soon. Warmest regards, Marcel Jacquat General Manager
A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The room was quite spacious, with a great view, and a very comfortable bed. They used Acqua di Parma soap and shampoo. Awesome! There were complimentary items in the mini fridge too. Unfortunately, the soundproofing wasn't very good. Noise from the rooms on the left and right, across from the room, and upstairs was quite audible and somewhat distracting. The pool was also overcrowded, with many people swimming without swimsuits. It made me reluctant to swim.
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Accommodation's Reply
29 Jan 2026
Dear A***o, Thank you for choosing us and for taking the time to share your feedback. I am pleased to hear that you enjoyed our spacious rooms, the view, and the comfort of our beds. It is also great to know that the Acqua di Parma amenities and our complimentary minibar items added to your experience. I have noted your comments regarding the soundproofing between rooms. Please accept my apologies for any disturbance you experienced. We are constantly looking for ways to improve our guest comfort, and your feedback regarding noise levels is very helpful for our future enhancements. We hope to have the pleasure of welcoming you back for an even more tranquil stay in the future. Warmest regards, Marcel Jacquat General Manager
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Stayed here 3 times, and tried the skyline, when we checked in we got a city view, it was awesome, the kids really liked it, on his birthday and our anniversary we were even happier celebrating by staying here, it was close to TSM and we could go to the mall many times, the kids kept playing and were happy, tried breakfast on the 18th floor too, the wind was strong but the view was really good 😍😭 there were lots of food variations, lots of welcome snacks, the best hotel for us while in Bandung, all the staff were VERY FRIENDLY, helpful, and the explanations were also complete,
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Accommodation's Reply
29 Jan 2026
Dear Sa*, Thank you for choosing us for your third stay and for sharing such a wonderful review of your family celebration. I am delighted to hear that your staycation for your child's birthday and your anniversary was so happy. It is great to know that you enjoyed the city view from the Skyline room, the proximity to TSM and the mall, and that your child had such a fun time playing. I am also glad that despite the wind, you found the view from our 18th-floor breakfast location to be beautiful and the food enjoyable. We look forward to welcoming you and your family back for many more memorable celebrations in the future. Warmest regards, Marcel Jacquat General Manager
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Anis S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Given the best view, great service
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Accommodation's Reply
29 Jan 2026
Dear Anis S., Thank you for your perfect 10/10 rating and for your kind feedback. I am thrilled to hear that you were pleased with the room view we provided and that our service met your expectations. We always strive to provide our guests with the best possible experience, and it is rewarding to know you enjoyed your stay. We look forward to welcoming you back for another wonderful stay soon. Warmest regards, Marcel Jacquat General Manager
a***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The service and facilities are very good
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Accommodation's Reply
29 Jan 2026
Dear a***g, Thank you for choosing to stay with us. I am pleased to hear that you found our service and facilities to be very good. Our team works hard to maintain high standards across the property, and your positive feedback is a great encouragement to all of us. We look forward to the pleasure of welcoming you back in the near future. Warmest regards, Marcel Jacquat General Manager
Y***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
I stayed there with my family by renting 4 rooms .. Check in there turned out to be at 3:00 PM while we arrived at the hotel at 2:00 PM (as far as we know most hotels check in at 2:00 PM) .. I was told to wait for the room to be cleaned and finally at 3:00 PM only 1 room was ready, the second room was ready at 4:00 PM even though we kept asking the hotel, .. the third room was taken to the reception at 5:00 PM until the fourth room we were only able to enter at 6:00 PM but only got a dispensation from the hotel to check out until 1:00 PM (only 1 hour and that was only for the fourth room because we checked in at 6:00 PM) that was also because we complained .... the other rooms had to check out at 12:00 PM according to hotel regulations ..
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Accommodation's Reply
29 Jan 2026
Dear Ye*, Thank you for choosing to stay with us and for sharing your feedback regarding your recent family visit. Providing a delayed check-in experience is certainly not our standard, especially for families traveling together. While our official check-in time is at 15.00, it is our goal to have rooms ready promptly to ensure a seamless arrival. I have noted that on this occasion, the preparation of your multiple rooms did not meet the high level of efficiency we aim for. We appreciate your patience, and we are committed to ensuring your next family stay reflects the true quality of service we are known for. Warmest regards, Marcel Jacquat General Manager
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Arditya P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We always happy, kids very fun staying in this hotel. This is our 3rd times staying in Trans Hotel Bandung. Thank you
2 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Mr. Arditya P., Thank you for your wonderful 10/10 rating and for choosing to stay with us for the third time. I am thrilled to hear that your family always enjoys their time here and that the children had so much fun playing. It is a pleasure to be your preferred destination in Bandung, and we truly appreciate your continued loyalty. We look forward to welcoming you and your kids back for many more fun stays in the future. Warmest regards, Marcel Jacquat General Manager
Tania
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The pool and service were outstanding. Highly recommended! However, the breakfast would be even better with more variety.
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Accommodation's Reply
29 Jan 2026
Dear Ms. Tania, Thank you for your high rating and for recommending us so highly. I am thrilled to hear that you found our pool and service to be outstanding. Regarding your feedback on the breakfast selection, we are always looking for ways to enhance our culinary offerings. I have shared your request for more variety with our Executive Chef to ensure we are continually improving our guest experience. We look forward to welcoming you back for an even better stay in the future. Warmest regards, Marcel Jacquat General Manager
Shalsa P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I liked the hotel facilities and will stay here again next time.
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Accommodation's Reply
29 Jan 2026
Dear Ms. Shalsa P., Thank you for your kind rating and for sharing your enthusiasm for our facilities. I am delighted to hear that you enjoyed our hotel's amenities and that you are already planning your next visit. Our team works hard to maintain our facilities to the highest level, and your feedback is a wonderful motivation for us. We look forward to welcoming you back very soon. Warmest regards, Marcel Jacquat General Manager
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yano a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is very friendly, the rooms are spacious and clean and directly connected to TSM…
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Accommodation's Reply
29 Jan 2026
Dear Mr. Yano A., Thank you for your high rating and for sharing your experience. We're pleased to hear that you found our staff to be very friendly and enjoyed the cleanliness and space of your room. It is also great to know that the direct connection to TSM added convenience to your stay. We look forward to the pleasure of welcoming you back soon. Warmest regards, Marcel Jacquat General Manager
Number of reviews per page
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