Mercure Kuta Bali

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Overall Ratings & Reviews Mercure Kuta Bali

Traveloka (2,126)
Other sources (690)
8.5
Very Good
From 2,126 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Mercure Kuta Bali
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Surroundings (34)
Bedroom (30)
Bathroom (30)
Variety (28)
Staff Friendliness (27)
Ambiance (26)
Room Space (26)
Accessibility (23)
Family Friendly (23)
Hotel Area (23)
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Traveler Reviews Mercure Kuta Bali

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20
40
Customer reviews
E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
❤️
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D***I
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
Will come back to stay, overall satisfied
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Iman T.
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
If I go on holiday to Bali again, I will definitely stay here again, I really like the view.
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R***g
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10.0
/10
Reviewed 4 week(s) ago
This hotel is right in front of Kuta Beach and we got a free upgrade to an ocean view. The service was excellent, and the staff were all friendly. 👍🙏🏻 The best hotel we booked during our entire trip to Bali.
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1 people find it helpful
s***r
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Friendly and clean rooms and delicious food
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1 people find it helpful
A***i
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
There was only hot water once for room 339,
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E***a
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Leisure
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9.0
/10
Reviewed 7 week(s) ago
In terms of location, it is very strategic and comfortable. If you want to see the sunset, just go upstairs from the swimming pool. The room is also comfortable, there are extra pillows. Complete amenities. Lack of space to dry wet clothes, because it is not recommended to dry them on the balcony. The staff is friendly, the breakfast is just so-so in terms of taste and variety.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest regards, Mercure Kuta Beach Bali. Thank you for taking the time to share your review. We are delighted that you enjoyed your stay with us and enjoyed our location, the comfort of our rooms and the stunning sunset views from our rooftop pool. We also appreciate the friendliness of our staff and the comfort of our rooms. Your comments regarding the drying area and the variety of breakfast options are highly appreciated and will be taken into consideration to improve our services in the future. We look forward to welcoming you back to Mercure Kuta Beach Bali for an even more enjoyable stay. Best regards, Management
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h***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff was very friendly and nice, and also the room was great. If you are searching for a good hotel with a minimum budget, this hotel can be your great choice, 10/10 experience.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest greetings from Mercure Kuta Beach Bali! Thank you very much for your wonderful feedback. We’re delighted to know that you enjoyed your stay, appreciated our friendly team, and found our rooms comfortable. It’s great to hear that we could offer you a memorable 10/10 experience at a great value. We truly appreciate your kind recommendation and look forward to welcoming you back soon for another pleasant stay by the beach. Sincerely, Management
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The location is very strategic, just a short walk to Kuta Beach, the swimming pool is also beautiful and safe for children.
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1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Guest, Thank you for your review and appreciation. We are delighted to learn that our hotel's location and child-friendly swimming pool provided a comfortable stay. We look forward to welcoming you back to Mercure Kuta Beach Bali for another memorable experience. Sincerely, Management
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M***d
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Staycation
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9.7
/10
Reviewed 12 week(s) ago
The staff is very friendly and pleasant
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Accommodation's Reply
31 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff made your stay a pleasant one. Your feedback motivates us to continue providing the best service. We look forward to welcoming you back to Mercure Kuta Beach Bali. Best regards, Management
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PANDAPOTAN
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8.5
/10
Reviewed 13 week(s) ago
Perfect place, good property, nice hospitality
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Accommodation's Reply
31 Aug 2025
Dear Valued Guest, Thank you very much for your kind words. We are delighted to know that you enjoyed our property and the hospitality provided by our team. Your positive feedback truly motivates us to continue delivering the best service for all our guests. We look forward to welcoming you back again at Mercure Kuta Beach Bali for another memorable stay. Sincerely, Management
Eeng S. W.
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8.8
/10
Reviewed 13 week(s) ago
Our order was upgraded to a large one, I thought it would be better, but it turned out the lobby was very noisy with the sound of the blower from the hotel next door, there weren't many food choices, for Indonesians, the room was quite old, the only win was the location, if you like the beach, it's noisy
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for sharing your experience during your stay at Mercure Kuta Beach Bali. We apologize for any inconvenience you experienced regarding the noise in the lobby, food choices, and room conditions. Your feedback is invaluable to us in improving the quality of our service and facilities in the future. We are pleased to know that you enjoyed the hotel's location close to the beach, and we look forward to providing an even more comfortable experience on your next visit. Best regards, Management
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Okay, pretty good, location is ok
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for staying at Mercure Kuta Beach Bali. We are delighted to hear that you enjoyed our hotel's location. We look forward to welcoming you back for another enjoyable experience. Best regards, Management
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Y***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Nice and excellent and good service
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Accommodation's Reply
26 Aug 2025
Dear Valued Guest, Thank you for your kind words! We’re delighted to hear you enjoyed your stay and our service. We look forward to welcoming you back to Mercure Kuta Beach Bali soon. Sincerely, Management
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Thank you for the stay, everything was ok.
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2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for sharing your experience. We are delighted to hear that everything went well during your stay at Mercure Kuta Beach Bali. We look forward to welcoming you back on your next visit. Best regards, Management
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F***y
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Leisure
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8.5
/10
Reviewed 17 week(s) ago
Location was spot on, short walking distance to beach, shops, mall, restaurants and bars. Unfortunately the pillow in the bedroom wasn't comfortable at all, got bad 3 nights sleep, somehow the pillow isn't that soft (quite hard) in my opinion. Breakfast was variety although I miss bacon and more local sweets, staff were very friendly and did their best to accommodate us. Housekeeping did their best to clean the room too, always came back to clean roo after a full day activity is really something plus. Humidity in the room is quite high, maybe something with the airco? My clothes were quite damp. Overall stay is good.
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Accommodation's Reply
26 Aug 2025
Dear Valued Guest, Thank you for sharing your detailed feedback regarding your stay at Mercure Kuta Beach Bali. We’re glad to hear that you enjoyed our location, friendly staff, and housekeeping service. We sincerely apologize for the discomfort caused by the pillow and the humidity in your room. Your comments regarding the pillow and breakfast variety are very valuable, and we will use them to improve our offerings and guest comfort. We appreciate your kind words overall and hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Sincerely, Management
Rani A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very strategic location, comfortable hotel, cool swimming pool
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you enjoyed our strategic location, the comfort of the hotel, and our swimming pool. We hope to welcome you back to Mercure Kuta Beach Bali for another enjoyable experience. Best regards, Management
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Dian L.
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Transit
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8.4
/10
Reviewed 19 week(s) ago
Be prepared with constant noise until late at night. Motor exhaust noise, fireworks, some late night music blaring from neighboring cafe. The soundproofing of the room is really bad. People walking and chatting on the hallway can be heard from inside of the room.
1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay was disturbed by noise from outside and within the hotel. We understand how important a restful night’s sleep is, and we sincerely apologize for the inconvenience caused. Your feedback regarding the soundproofing is valuable, and we will review this matter to find ways to improve guest comfort. We appreciate your input and hope we will have the chance to welcome you back with a better experience in the future. Sincerely, Management
Sonni E. G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
small room, small restaurant, good location,
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Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for taking the time to review your stay at Mercure Kuta Beach Bali. We apologize if the room size and restaurant did not fully meet your expectations. This feedback is very valuable for us to improve in the future. We are pleased to know that our hotel's location provided you with convenience, and we look forward to welcoming you back for an even better experience in the future. Best regards, Management
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G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 19 week(s) ago
The check-in process was very slow, but the hotel staff kindly upgraded our room. The cleanliness of the room was lacking, with dust and dirt still visible in some corners of the room and bathroom. Overall, breakfast was okay.
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Accommodation's Reply
26 Aug 2025
Dear Guest, Thank you for sharing your experience with us at Mercure Kuta Beach Bali. We apologize for the inconvenience during check-in and the fact that the room cleanliness did not meet your expectations. Your feedback is invaluable to us in improving our services and facilities. We are delighted to hear that you appreciated the room upgrade provided by our team and enjoyed the breakfast. We hope to welcome you back for an even better experience in the future. Sincerely, Management
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Number of reviews per page
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