In general the staff are polite and the food of the room service and especially the Chinese restaurant are of the highest quality. However, there are a few things that have room for improvement. Firstly, at the 43rd floor lobby, there is no clear line up for check in, and the quests are not received in sequence. Moreover, as with many hotels in China, other quests often budge in while you are being served and are very rude. There were children running around at the lobby, one of them was even on a Segway. In my opinion these events really down graded the hotel’s image. But C’est la vie au Chinois I guess.