Dear Valued Guest, Thank you for your valuable feedback and suggestions. We appreciate your message regarding any special requests for your birthday celebration. Please submit your requests at least one day in advance of your arrival. This feedback is crucial for our efficient coordination between departments, ensuring that any special requests are carefully prepared and meet your expectations. We look forward to welcoming you back to él Hotel Jakarta in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you recommended él Hotel Jakarta for its comfortable, clean, and well-equipped accommodations. Your compliments are an encouragement to our entire team to maintain our high standards of service and facilities. We hope to welcome you back again in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for your continued trust and support of él Hotel Jakarta over the years. We greatly appreciate your honest and constructive feedback, especially regarding your family stays. We are pleased to know that our apartment hotel remains a preferred choice for large families, with children enjoying themselves and the food quality and location consistently meeting your expectations. We appreciate your understanding regarding the flooding in the Kelapa Gading area and are grateful to know that the situation around the hotel remains safe and under control. However, we apologize for any inconvenience you may have experienced regarding the condition of the furniture, the cleanliness of the floors, and the limited functionality of balcony doors and window locks. Your suggestions for furniture improvements, floor repairs, and the addition of amenities such as children's clothes racks in the bathrooms have been received and are being seriously considered by management in our future facility improvement plans. Feedback from loyal customers like you is crucial to us in maintaining the quality and comfort of the hotel to meet the needs of families. Thank you for your appreciation and trust. We sincerely hope to welcome you and your family back again for an even more wonderful vacation next time. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to share your unbiased review and genuine experience. We appreciate your transparency and hope management will read and carefully consider this feedback. We apologize for the inconvenience you and your family experienced during your stay. Your description—from the room not meeting your expectations, the lack of follow-up from our team, to the condition of the facilities—clearly demonstrates that it did not reflect the service standards we expect from a four-star hotel. Regarding the request for connecting rooms, we regret the misunderstanding and our team's inability to provide an appropriate solution, as well as the unsatisfactory response time. This is a significant concern for us, as we strive to improve our coordination and guest care. We were also extremely disappointed with the condition of the pool facilities, including the malfunctioning showers and changing rooms, and the staff's disregard for guests' comfort and privacy. We have noted this feedback and will address it as soon as possible. Concerning the location of the room on a floor under renovation, the cleanliness, and the unpleasant atmosphere, we understand your disappointment. Providing guests, especially families, with accommodations in such conditions is unacceptable and will be thoroughly inspected. We apologize for the lack of public facilities, particularly a prayer room, which caused inconvenience. This demonstrates a negligence in routine inspections, which we will rectify in the future. We appreciate your positive comments regarding the breakfast. While the experience was varied and somewhat satisfactory, we understand that this cannot compensate for an overall disappointing experience. We have forwarded all your feedback to management and the relevant teams for serious consideration in improving operations, facilities, and service quality in the future. We regret that your first experience was your last, and thank you for your honesty and the time you took to share this review. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to write a review. We appreciate your positive comments regarding the hotel's condition and the quality of your enjoyed breakfast. However, we apologize for any inconvenience you experienced regarding maintenance issues, particularly the inadequate lighting and unpleasant odor in the underground parking lot, and the visible and potentially hazardous condition of the parquet flooring in your room, especially for children. We greatly appreciate this feedback and have recorded it as an important issue for immediate action by the relevant team. Thank you for your helpful suggestions. We look forward to welcoming you back to él hotel Jakarta for an even better stay in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to write a review. We appreciate your comments regarding the excellent location of él hotel Jakarta and the friendly service of our staff. Your feedback encourages us to improve the quality of our service and the overall guest experience. We hope to welcome you back to él hotel Jakarta again in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that your stay at él Hotel Jakarta was excellent, comfortable, and family-friendly. Your compliments and hopes are a great motivation for us to continue maintaining the quality of service and comfort for all our guests. We hope to welcome you and your family back to él Hotel Jakarta again in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced, particularly the lingering cigarette smell in the non-smoking room, the confusing parking area, and the unhelpful staff. We appreciate your feedback and have taken it into consideration for our evaluation to improve our non-smoking policy, parking management, and staff availability. We are committed to continuous improvement and hope to provide you with an even better stay in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Ms. Erlina, Thank you for your positive review. We are delighted to hear that él Hotel Jakarta has been ranked as the best value hotel in terms of price, room comfort, and the quality of breakfast and dinner. This recognition encourages our team to continue maintaining our standards of service, quality, and comfort. We hope to welcome you back again in the future. Sincerely, Lenny Apriyanti, General Manager, él Hotel Jakarta

Dear Mr. Hadi, Thank you for taking the time to write a review. We are delighted to hear that él Hotel Jakarta was a suitable choice for your family's affordable vacation. Your review encourages us to continue striving to provide a comfortable, family-friendly experience and the best value for all our guests. We hope to welcome you and your family back again in the future. Sincerely, Lenny Apriyanti, General Manager, él Hotel Jakarta

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience caused by the long breakfast queue and insufficient food availability. We have taken your feedback seriously to improve our capacity management, service, and food replenishment, especially during peak hours. We hope you will give us the opportunity to provide a better experience on your next visit. Sincerely, Lenny Apriyanti, General Manager

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay at El Jakarta Hotel. Your feedback is invaluable and encourages our team to consistently maintain the quality of service and provide an excellent experience for all our guests. We hope to welcome you back on your next visit to Jakarta. Sincerely, Lenny Apriyanti, General Manager, El Jakarta Hotel

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that the views, cleanliness, and tidiness of our rooms made your stay very enjoyable. Your compliments motivate our entire team to continue striving to maintain our high standards of quality and comfort. We hope to welcome you back to El Jakarta Hotel again in the future. Sincerely, Lenny Apriyanti, General Manager

Dear Ms. Frauwati, Thank you for taking the time to write a review. We are delighted to hear that the friendliness of our staff, the comfort of the hotel, and the quality of our breakfast menu made your stay memorable. Your compliments encourage our entire team to continue striving to maintain the high standards of service and the quality of our offerings. We hope to welcome you back on your next stay. Sincerely, Lenny Apriyanti, General Manager, El Jakarta Hotel

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you may have experienced regarding the use of chlorine in our swimming pool. We greatly appreciate your feedback and have forwarded it to the relevant team for investigation to ensure that our pool management continues to meet hygiene standards without compromising the comfort of all guests. We hope to welcome you back to él hotel Jakarta again for an even better experience next time. Sincerely, Lenny Apriyanti, General Manager, él hotel Jakarta