Novotel Banjarmasin Airport

Explore Novotel Banjarmasin Airport
8.4
Very Good
From 6,565 reviews
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Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about Novotel Banjarmasin Airport
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Ambiance (79)
Bedroom (79)
Staff Friendliness (74)
Hotel Area (69)
Room Space (67)
Bathroom (64)
Family Friendly (63)
Accessibility (58)
Surroundings (57)
Variety (55)
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Traveler Reviews Novotel Banjarmasin Airport

Number of reviews per page
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40
Customer reviews
Verified Traveler
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8.5
/10
Reviewed 4 day(s) ago
My staycation at the Novotel Banjarbaru was quite enjoyable. There were no major issues. I only had a few minor complaints: 1. The room was far away and there were stairs, which, with my osteoarthritis, was very inconvenient and painful. 2. The breakfast menu wasn't very varied. 3. The towels were a bit underwhelming. However, the service and hospitality of the staff were excellent. After my complaint, the staff was very helpful, offering to pick me up near my room, which was very helpful.
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Philip T.
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Business
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10.0
/10
Reviewed 4 day(s) ago
Overall is very satisfying, thank you Novotel Banjarmasin & thank you Traveloka!
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G***r
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9.7
/10
Reviewed 6 day(s) ago
Very top service, extraordinary.
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L***m
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Business
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5.9
/10
Reviewed 7 day(s) ago
The reception staff are not professional in serving guests, too stiff
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Gary A. S.
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Business
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5.8
/10
Reviewed 1 week(s) ago
I already knew the distance between the room and the lobby was far, I ordered Shopee food and asked for it to be delivered to my room but the receptionist refused, the room was damp and had lots of leaks and mold, my experience staying there was that I was given the room at the back and it was full of insects too!!!
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L***a
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the lobby area has a really good atmosphere... Overall, it's the best.
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Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Novotel Banjarmasin Airport. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be even more impressive than the last one. Best regards, Benny Wijaya, General Manager
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Melissa A.
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Staycation
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9.4
/10
Reviewed 4 week(s) ago
The room was quite spacious, complete with a sofa, refrigerator, and a large wardrobe. The bathroom was clean and well-equipped, with a hairdryer provided. Breakfast was varied, but the taste could be improved. It said breakfast was ready at 6:00 a.m., but we had to wait a few minutes before the staff opened the restaurant door. The hotel staff was very friendly and helpful. It was a pleasant experience, and I hope to stay at the Novotel again. Best wishes.
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H***h
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Business
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9.1
/10
Reviewed 4 week(s) ago
Strategic location and fast response
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Zainul M.
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8.8
/10
Reviewed 4 week(s) ago
The service and surroundings are good. It's just a bit far from the city.
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N***i
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Business
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6.8
/10
Reviewed 5 week(s) ago
The service is okay. Amenities include only toothbrushes, and breakfast is not very varied.
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B***r
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6.7
/10
Reviewed 5 week(s) ago
for a class and big name like Novotel, it turns out that this particular place is disappointing...
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R***i
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
It's really good, I feel comfortable on holiday with my family here.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to review your stay at Novotel Banjarmasin Airport. We are delighted to receive such positive feedback. We are sure that this review will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, Benny Wijaya, General Manager
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Nita R.
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Staycation
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9.4
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, but yesterday I booked 2 rooms, my child's room had a mustache trimmer, but my room didn't have one. And there should be 2 trash cans, one in the room area under the TV and the other in the bathroom. For white sugar, you should also provide double, not just 2, it's not enough for coffee and tea. . . Hopefully in the future it will be improved and the cleanliness of the windows will be paid more attention...
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M***i
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9.7
/10
Reviewed 7 week(s) ago
A very strategic hotel, for business people it is very close to the airport, and for tourists it is also close to the city center of Banjarmasin.
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Accommodation's Reply
08 Oct 2025
Dear Valued Guest, We greatly appreciate your comments regarding your visit to Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback. We assure you that we will continue to strive to improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Benny Wijaya, General Manager
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Sri M.
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8.5
/10
Reviewed 7 week(s) ago
The hotel is comfortable and beautiful. The hotel staff is very friendly.
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Accommodation's Reply
08 Oct 2025
Dear Ms. Sri M., We are very grateful for your review of your visit to Novotel Banjarmasin Airport. It is always a pleasure to receive such positive feedback, especially regarding the service provided by our friendly staff. We are confident that this positive review will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely, Benny Wijaya, General Manager
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E***a
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6.3
/10
Reviewed 8 week(s) ago
The hotel is getting old. The waiters, dressed in black and white, are only friendly to guests who want to tip.
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Accommodation's Reply
02 Oct 2025
Dear Valued Guest, We are very grateful for your comments regarding your visit to Novotel Banjarmasin Airport. We regret that your experience did not meet your expectations, please allow us to express our sincere apologies, regarding the inconvenience you experienced related to the hotel atmosphere, as well as the less than satisfactory service from one of our staff as you have mentioned in this review. This matter has become an important concern for us as the Management of Novotel Banjarmasin Airport, to address and conduct an evaluation so that it will not happen again in the future for your comfort and pleasant experience. We thank you for your willingness to share your review with us and we sincerely hope that you will give us the opportunity to serve you better in the near future. Sincerely, Benny Wijaya. General Manager.
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G***h
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
This hotel is comfortable and clean, the staff is friendly and responsive, complete facilities, strategic location near tourist attractions, delicious breakfast, quiet atmosphere, suitable for family or business vacations.
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Accommodation's Reply
27 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback during your stay at our hotel. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager
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Verified Traveler
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Transit
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8.5
/10
Reviewed 8 week(s) ago
* Friendly staff * Trash cans are only available in the restroom * Amity is only available once requested, slow response
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Accommodation's Reply
27 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback regarding the friendly service of our staff. Although there were some things that did not meet your expectations, we are very pleased to receive this review, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services and products to ensure a pleasant experience. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Benny Wijaya, General Manager
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J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is clean, only the hot water in the bathroom is not very hot.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. We apologize if there are any shortcomings that have not met your expectations. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
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Verified Traveler
icon-origin-TRAVELOKA
9.3
/10
Reviewed 10 week(s) ago
One of the best star hotels in Banjarbaru, only the location is closer to the airport than to the city center
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Accommodation's Reply
17 Sep 2025
Dear Valued Guest, We greatly appreciate your comments regarding your visit to Novotel Banjarmasin Airport. It is a pleasure to receive such positive feedback. We assure you that we will continue to strive to improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Wijaya, General Manager.
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Number of reviews per page
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40