For a location in the city center, close to everywhere, access to dining is also easy. Customer service (receptionist can not solve the problem. The room obtained was not suitable, the request for a queen bed and a non-smoking room was very inappropriate, promised today for the room request, but it was not available with the reason that the room was full, because it was the weekend. Access to the room, key access was always problematic, when the officer came to repair the key access, they were asked to update the receptionist, while the receptionist suggested to just go up and the officer would fix it. Very poor problem solving. Cleaning service needs to be called daily it seems.