The location is good, the room is quite large, and overall it's okay. The bathroom faucet is just really dirty.

It was a great stay here... The room is spacious, the AC is cold.

I chose this hotel due to my activities around South Surabaya, unfortunately some roads near the hotel were closed. But, there are many food stalls nearby, such as Hokben, KFC and K3 marts, that's why I didn't book breakfast, and I got to mention the online delivery food service such as gofood and grab food, lots of options, and all delicious. I must admit Surabaya cuisines matched my pallette! Next is the staff, the receptionists were very helpful and they let me checked in early, thus entered my room before 2 PM! They clean up my room early in the morning, like 7-8 AM, as I just woke up and getting ready. It was a nice stay, will consider to return in the future.

The reception staff is kind, check-in time can be advanced if the room is available.

Check-in was easy, and the staff was very friendly. Thank you for your service.

Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️

really good for those who like staycations

I've stayed here twice. The staff is always friendly, and the rooms are always clean and smell good. I'll definitely stay here again next time.

Friendly service, varied food, strategic location

Not bad... Happy to be in this hotel

Very good and satisfied, can be a reference

Everything is ok, the waiter is also ok

the room is comfortable..and clean.

Our guests really enjoyed themselves and were impressed.

The wifi in the room is not good. The curtains are hard to open and close.

The Wi-Fi internet keeps disconnecting. The window curtains don't work.

because there is an additional charge for children's meals and it's quite a lot, maybe you could add more menus that children like... also the room is not soundproof so you can still hear the sounds from the next room

Comfortable rooms, competitive prices, strategic location

A comfortable hotel, close to Royal Plaza and DBL Arena. The rooms are clean and tidy. The bathroom is also clean and well-maintained.

I've stayed at Alana twice for work in Surabaya, always with the same room. It's always comfortable, the location is really close to everywhere, the room is clean, smells good, the staff is friendly, the food is good. And Alana will be my destination to stay if I have another event in Surabaya. Thank you, The Alana