Hotel Dafam Pekanbaru

Explore Hotel Dafam Pekanbaru

Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (5,034)
Other sources (1)
8.6
Very Good
From 5,034 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.7

People often mention about Hotel Dafam Pekanbaru
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Staff Friendliness (70)
Bedroom (67)
Room Space (63)
Distance to City Center (60)
Bathroom (58)
Accessibility (57)
Ambiance (52)
Surroundings (50)
Hotel Area (50)
Family Friendly (42)
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Traveler Reviews Hotel Dafam Pekanbaru

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40
Customer reviews
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SRI L.
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8.5
/10
Reviewed 2 day(s) ago
Strategic location in the city center
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Accommodation's Reply
22 Nov 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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M***i
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10.0
/10
Reviewed 1 week(s) ago
Nice place, clean and friendly hotel staff.
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Accommodation's Reply
14 Nov 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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Adhitia A.
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10.0
/10
Reviewed 2 week(s) ago
I stay here quite often, it's close to everywhere, and the price is friendly 👌
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Accommodation's Reply
09 Nov 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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Dion
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9.4
/10
Reviewed 2 week(s) ago
Overall good, the room is clean, fragrant, if you want to shop nearby, just cross the road and there is an Indomaret.
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Accommodation's Reply
09 Nov 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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G***y
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Business
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8.8
/10
Reviewed 3 week(s) ago
Got a free room upgrade. Thank you Dafam Team. Overall, everything was fine, from the comfort and cleanliness of the room, bathroom, and bed.
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Accommodation's Reply
07 Nov 2025
Thank you very much for your great review. We are glad to know that your stay was very comfortable, from the cleanliness of the room and bathroom to the comfort of the bed. We are also happy to offer a free room upgrade as a thank you. We hope this experience makes your stay even more memorable. See you again on your next visit and we are always ready to welcome you with the best service. 😊 Best regards, Dafam Hotel Management
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D***s
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff are all very friendly, including the security.
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Accommodation's Reply
23 Oct 2025
Dear Guest of Hotel Dafam Pekanbaru, Thank you for your excellent review and rating. We are very pleased to hear that you enjoyed your stay at Hotel Dafam Pekanbaru. We will continue to improve the quality of our rooms and services. We look forward to welcoming you back again. Best regards, M. Arfan, General Manager
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nasrum m.
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10.0
/10
Reviewed 5 week(s) ago
Comfortable atmosphere and friendly staff
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Accommodation's Reply
22 Oct 2025
Thank you Mr. Nasrum for your excellent rating and positive review. We are very pleased to hear that you felt comfortable and satisfied with the friendliness of our staff. We will continue to strive to provide the best service to ensure that your visit is always a memorable experience. See you again at Dafam Hotel Pekanbaru. Muhammad Arfan, General Manager
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Verified Traveler
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9.4
/10
Reviewed 5 week(s) ago
I booked a superior room because of a friend's wedding. It turned out that when I checked in, the superior room was full, and Dafam gave me a room upgrade as a form of accountability. The service is top notch.
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Accommodation's Reply
20 Oct 2025
Thank you for choosing Hotel Dafam Pekanbaru and for your positive review! We are delighted that you were satisfied with our service and room upgrade. Guest satisfaction is our top priority. We hope that your pleasant stay was a good one and we look forward to welcoming you back again soon. Muhammad Arfan, General Manager
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Shabri S.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Overall, staying at Dafam Pekanbaru was very pleasant.
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Accommodation's Reply
15 Oct 2025
Dear Guest of Hotel Dafam Pekanbaru, Warmest Regards, Thank you for taking the time to share your wonderful experience at Hotel Dafam Pekanbaru. We are delighted to hear that your stay was “very satisfactory”. We are committed to providing our guests with a memorable and comfortable stay experience. This review is a great motivation for us to continue to maintain the quality of our services and facilities. We sincerely hope to welcome you back again soon. Best regards, M. Arfan, General Manager
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S***k
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9.1
/10
Reviewed 6 week(s) ago
Spacious room & great location.
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Accommodation's Reply
14 Oct 2025
Dear Guest of Hotel Dafam Pekanbaru, Warmest Regards, Thank you very much for taking the time to share your wonderful experience at Hotel Dafam Pekanbaru. We are very pleased that you had a memorable and satisfying stay with us. We are honored that you were impressed with our convenient location and ambiance. We are committed to providing a memorable and comfortable stay for all our guests. We appreciate your feedback and we look forward to welcoming you back soon for another memorable experience. Best regards, M. Arfan, General Manager
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A***s
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Business
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9.4
/10
Reviewed 6 week(s) ago
I enjoyed my stay at Dafam Hotel, the staff were very helpful and friendly. Will come back if I have to visit Pekanbaru again.
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Accommodation's Reply
13 Oct 2025
Thank you very much for your kind review! We’re delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our staff. We truly look forward to welcoming you back to Hotel Dafam Pekanbaru on your next visit. Muhammad Arfan General Manager
D***i
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Staycation
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8.2
/10
Reviewed 7 week(s) ago
Nice and clean room, good service, cold AC, friendly staff, recommended 👍
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Accommodation's Reply
13 Oct 2025
Thank you for your positive review! We are very pleased that you were satisfied with the cleanliness of our room, the comfort of our air conditioning, and the service from our team. Your feedback means a lot to us. We look forward to welcoming you back to Dafam Hotel Pekanbaru soon. Muhammad Arfan, General Manager
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Fitra T. S.
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10.0
/10
Reviewed 7 week(s) ago
This is my third stay at Dafam and I'm always happy and never disappointed. Thank you, Dafam.
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Accommodation's Reply
13 Oct 2025
Thank you for your positive review! We are glad you enjoyed the service, cleanliness and comfort at Hotel Dafam Pekanbaru. We look forward to welcoming you back for a pleasant stay. Muhammad Arfan, General Manager
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Verified Traveler
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Business
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10.0
/10
Reviewed 7 week(s) ago
Very friendly service, very clean and comfortable. Makes you want to come back again.
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Accommodation's Reply
13 Oct 2025
Thank you so much for your review! We are glad you were impressed with our service and cleanliness. We look forward to welcoming you back to Dafam Hotel Pekanbaru. Muhammad Arfan, General Manager
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Josafat N.
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Staycation
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8.7
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and the room was clean. What disappointed me was that when I connected to the Wi-Fi, it immediately stopped working on my phone or smart TV. I turned on the Wi-Fi again, and even in rainy weather, the Wi-Fi should still be usable. At breakfast, I ordered scrambled eggs from the staff member who was serving eggs, and they said "Yes, sir." I waited half an hour, and my fried rice was finished, and my eggs still hadn't arrived.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Guests of Hotel Dafam Pekanbaru, Thank you for your trust in staying at Hotel Dafam Pekanbaru and for taking the time to provide valuable feedback. We are pleased to know that the friendliness of our team and the cleanliness of the rooms have provided a comfortable stay during your visit. We also extend our deepest apologies for any inconvenience experienced, particularly regarding the internet connection and breakfast service. We will immediately follow up on this feedback by conducting a thorough evaluation, both on the network system to ensure it is more stable in various conditions, and on the coordination of the restaurant team so that every guest request can be fulfilled quickly and appropriately. Every feedback like this is a serious concern for management to improve the quality of service. We sincerely hope that on your next visit you will have a smoother, more comfortable, and more fulfilling stay experience. Best regards, Hotel Dafam Pekanbaru Management.
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S***y
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8.4
/10
Reviewed 12 week(s) ago
The coffee is good and it's free. I don't regret staying here.
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Accommodation's Reply
30 Aug 2025
Dear Guests of Hotel Dafam Pekanbaru. Warm greetings, Thank you very much for your review! 🌟. We are delighted to hear that you enjoyed the complimentary coffee we provided and were satisfied with your stay at Hotel Dafam Pekanbaru. We hope this pleasant moment makes you feel even more at home, and we look forward to welcoming you back to enjoy our best service and cuisine. 🙏☕✨. Sincerely, M. Arfan. General Manager.
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A***a
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Business
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10.0
/10
Reviewed 15 week(s) ago
Good hotel, clean, good hospitality, center of city, nice hotel.. Nice hotel in Pekanbaru
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Accommodation's Reply
13 Aug 2025
Dear Mr/Mrs, A***a Thank you for sharing your feedback and for choosing to stay with us in Pekanbaru. We’re delighted to know that you enjoyed our clean and comfortable facilities, our hospitality, and our central location. Your kind words mean a lot to our team, and we look forward to welcoming you back for another pleasant stay in the future. Warms Regards M.Arfan General Manager
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
All is good, but I have to stay only 1 night
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Accommodation's Reply
13 Aug 2025
Dear Mr/Mrs, M***d We truly appreciate you taking the time to share your experience with us. It is always our aim to ensure that every guest feels welcomed and well taken care of, even during a short visit. We are delighted to know that your overall impression was positive, and we hope that the comfort, service, and atmosphere you experienced left a memorable mark. We sincerely look forward to the opportunity of welcoming you back for a longer stay in the future so that you can enjoy more of our facilities and hospitality. Until then, we wish you safe travels and many wonderful journeys ahead. Warm regards, M.Arfan General Manager Hotel Dafam Pekanbaru
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The place is clean and the staff are friendly.
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Accommodation's Reply
30 Jul 2025
Dear Guests of Hotel Dafam Pekanbaru, Warm greetings, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that you felt comfortable and received impressive service from our team. Cleanliness and hospitality are two aspects that we always take seriously, because we believe that they are the main keys to creating a pleasant stay experience. Positive feedback like this certainly motivates the entire team to continue to maintain and even improve the quality of our services in the future. We hope your next visit will be an even more special experience. Do not hesitate to contact us directly if there are any special needs that we can assist. Thank you for choosing our hotel, and see you on your next visit. Best regards, M. Arfan. General Manager
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T***k
icon-Business
Business
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5.8
/10
Reviewed 17 week(s) ago
The room does not match the original picture of the old hotel, the room carpet smells, there are lots of ants on the carpet,
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Accommodation's Reply
29 Jul 2025
Dear Guest of Hotel Dafam Pekanbaru. Warm greetings from Hotel Dafam Pekanbaru. Thank you for sharing your experience during your stay at our property. We greatly appreciate any feedback you provide as it helps us improve the quality of our services and facilities. We sincerely apologize for any inconvenience you experienced, particularly regarding the room condition which did not meet your expectations. Your comments have been taken seriously by management, particularly regarding the cleanliness and comfort of the room. We have directed our housekeeping team to conduct thorough checks and take corrective action to prevent a similar incident from happening again. We are also in the process of gradually evaluating and updating several parts of our facilities to ensure that all photos and room descriptions reflect the reality on the ground. Regarding the inconvenience you experienced, we deeply regret it and will ensure that follow-up is carried out as soon as possible. We hope to have the opportunity to welcome you back and demonstrate our improvements. If you wish, please contact us directly on your next visit so that we can pay special attention to your comfort. Sincerely, M. Arfan. General Manager. Hotel Dafam Pekanbaru.
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Number of reviews per page
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