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Pulai Springs Resort

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Overall Ratings & Reviews Pulai Springs Resort

Traveloka (630)

Other sources (526)

8.5

Very Good

From 630 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about Pulai Springs Resort

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Room Space (8)

Bedroom (8)

Taste (8)

Variety (8)

In-house Restaurant (8)

Surroundings (7)

Hotel Area (7)

Family Friendly (5)

Staff Friendliness (5)

Bathroom (5)

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Traveler Reviews Pulai Springs Resort

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Customer reviews

e***a

Staycation

10.0

/10

Reviewed 6 week(s) ago

Pool besar & staff friendly. Ank2 enjoy sgt

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Accommodation's Reply

06 Nov 2025

Thank you so much for your positive feedback. We're so pleased to hear that your children enjoyed our spacious pool and friendly staff. We look forward to welcoming you back soon! General Manager Sunny Su

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N***a

Leisure

8.7

/10

Reviewed 10 week(s) ago

For an old resort, the rooms are still kept clean and comfortable to stay in. Everything worked well. We stayed opposite the pool, it was the main star. We were thankful cos we have relatives visiting for few hours and had good space to host. The area by the pool was clean too. Had breakfast, the food taste was disappointing. Even for kids, they couldnt eat the Honey Stars cereal due to low quality.

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Accommodation's Reply

06 Nov 2025

Thank you for taking the time to share your review. We’re glad to hear that you found our rooms clean, comfortable, and well-maintained, and that you and your family enjoyed the pool area and its surroundings. At the same time, I apologise that our breakfast did not meet your expectations, especially in terms of quality. Your feedback has been shared with our culinary team to review and improve the breakfast offerings. We appreciate your honest comments and hope to welcome you back for an even better experience next time. Sunny Soo General Manager

M***D

Leisure

10.0

/10

Reviewed 18 week(s) ago

Perfect vacation for my family. My kids love all the facilities and the most important thing is the place is kids friendly. Thanks for the memories.

1 people find it helpful

Accommodation's Reply

06 Nov 2025

Thank you for your wonderful review. We’re delighted to hear that your family enjoyed your vacation and that the kids loved our facilities. Creating memorable and family-friendly experiences is what we strive for, and we look forward to welcoming you all back for more happy memories. Sunny Soo General Manager

N***y

Leisure

9.4

/10

Reviewed 28 week(s) ago

Lovely hotel and staff. Breakfast was enjoyable and had a good selection with attentive staff, especially Kumar, Received good recommendations for food from him. Room was clean with the essentials. Hotel central, everything we needed for a short visit to Johor with mountains view.

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Accommodation's Reply

06 Nov 2025

Thank you for your lovely review. We’re delighted to hear that you enjoyed the breakfast, found the room clean and comfortable, and appreciated the service from our team, especially Kumar. It’s wonderful to know our location and amenities added to your short visit to Johor. We look forward to welcoming you back for another enjoyable stay. Sunny Soo General Manager

Suhani b. S.

9.4

/10

Reviewed 30 week(s) ago

very comfy & enjoyful vacation

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Accommodation's Reply

06 Nov 2025

Thank you for your kind review. We’re glad to hear that you had a comfortable and enjoyable vacation with us. We look forward to welcoming you back for another relaxing stay soon. Sunny Soo General Manager

Izzuwan J.

Staycation

10.0

/10

Reviewed 32 week(s) ago

The hotel area is spacious. There are all kinds of activities you can do within the hotel area. You can cycle, there is an indoor playground for children. It is suitable to bring the family here. If you have a chance to go to Johor, you will definitely stop by again.

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Accommodation's Reply

06 Nov 2025

Thank you for your wonderful review. We’re delighted to hear that you and your family enjoyed the wide range of activities, including cycling and the indoor playground. It’s great to know our resort is a place you would return to when visiting Johor. We look forward to welcoming you all back soon. Sunny Soo General Manager

R***a

Staycation

9.6

/10

Reviewed 49 week(s) ago

I stayed there for one night. The only issue I had was that the room faced land undergoing construction. Not the hotel's fault, though. The service staff at the reception and the restaurant during breakfast was great. The hotel was quiet and had the facilities I wanted. It was out of the way and inaccessible, but my stay was worth the hassle of getting there.

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Accommodation's Reply

06 Nov 2025

Thank you for sharing your review. We’re glad to hear that you enjoyed the service from our reception and breakfast teams, and that our facilities met your needs. We appreciate your understanding regarding the construction nearby and are happy that your stay was still worthwhile. We look forward to welcoming you back for another enjoyable visit. Sunny Soo General Manager

S***h

Business

8.8

/10

Reviewed 54 week(s) ago

The staff was good, and early check-in was so smooth. The location was great, near to UTM campus but not recommended for those who want quiet surroundings and healing due to the location being near to the construction site. The surrounding is not that private. The breakfast meals were so-so. The basic necessity provided was basic, even there was no toothbrush set prepared. However, the room is so spacious.

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Accommodation's Reply

06 Nov 2025

Thank you for your detailed review. We’re glad to hear that you found the check-in process smooth, appreciated our staff, and enjoyed the spacious room and convenient location. At the same time, we apologise for the shortcomings you mentioned regarding privacy, breakfast quality, and amenities. Your feedback is valuable and will be reviewed to improve the overall guest experience. We hope to welcome you back for a better stay in the future. Sunny Soo General Manager

K***m

Staycation

8.4

/10

Reviewed 55 week(s) ago

The facilities are ok, because it's an old resort, you can't expect more. The surrounding area is interesting. There are lots of pools. The slides are bad. The breakfast is ok. So so. The cereal is really not tasty. Maybe it's not a branded one. Even small children know the bad taste.. Another thing is that the shower only has smooth water. The bathroom door has to be slammed hard before it can be closed. The bed makes a creaking sound when moved😂

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Accommodation's Reply

06 Nov 2025

Thank you for your honest review. We’re glad to hear that you enjoyed our variety of pools and the surrounding area. At the same time, we apologise for the issues you encountered with the slides, breakfast, shower, bathroom door, and bed. Your feedback is valuable and has been shared with our teams to address these areas and improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sunny Soo General Manager

S***i

9.7

/10

Reviewed 62 week(s) ago

Clean and affordable. Friendly staff and has good breakfast.

2 people find it helpful

Denn C. E. A.

Staycation

9.6

/10

Reviewed 75 week(s) ago

The hotel staff and service were great, but we don't like the surrounding construction sites.

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n***a

Staycation

9.7

/10

Reviewed 77 week(s) ago

All the staff were very friendly and accommodating. Variety of food for breakfast and of course tasty.

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Noor

9.3

/10

Reviewed 83 week(s) ago

Came to the resort at almost midnight after a motorcycle accident and was so thankful to still get our room. Staff were compassionate and helpful when I requested for our bags to be taken to our room. The one bedroom we stayed in was clean, comfortable, and spacious. There was a sejadah in the room for prayer. Breakfast was amazing. Our only worry is location due to the uneven and far road in, as well as the residential homes building right in front of the hotel pool.

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Siti S. F.

8.5

/10

Reviewed 96 week(s) ago

Pressure shower water pressure is too low, and the swimming pool view is not so good.

2 people find it helpful

TANG L. K.

9.1

/10

Reviewed 98 week(s) ago

Value for money, hotel services & facilities were good. Highly recommended for big group of family.

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Prakash P.

5.7

/10

Reviewed 121 week(s) ago

For the price and service it 's not worth it, believe me I always book room around JB but this place is expensive and nothing special to offer. Lucky if never experienced power shortage. The customer service is average.

1 people find it helpful

Elisha

5.4

/10

Reviewed 136 week(s) ago

We came here for our so called honeymoon, but very disappointed as we get 2-single beds instead of 1-big bed despite I have requested on it earlier. The room have cockroach and flies, the coffee cup did not properly washed before hand over to new guest, towels are old, our supposed-to-be-romantic honeymoon room located on level 2 very near to the walkway. Definetely regret of choosing this place, will never come back here again nor recommend this place to anyone