Quality Inn & Suites El Cajon San Diego East

Explore Quality Inn & Suites El Cajon San Diego East
4.6
Poor
From 572 reviews
Cleanliness

4.6

Room Comfort

5.0

Service and Facilites

6.0

Traveler Reviews Quality Inn & Suites El Cajon San Diego East

Number of reviews per page
20
40
Top reviews
Francheska
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The balcony door didn't shut right you could fit a whole hand under the front door and the topp we had to roll towels to close it up the toilet didn't flush right you had to jiggle the handle the floor was so dirty my new white socks turned black from walking in the room with no shoes.people clearly on drugs hanging out front. None of the outlets worked except one in the bathroom. Will never return
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Daniel
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was great. Rooms are hot and the air barely keeps up. The floors even stayed hot (first floor). Places the flooring was lifting. The bed was good. Rooms need some work. The only view is the freeway. I just needed a place to crash while visiting. It was fine for that.
roni
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very dirty and drywall damage in bathroom. I’m not going there anymore.
James
icon-Business
Business
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The outside was filthy. A person was changing his oil. Inside... Holes in the wall. Concave mattress. Filthy sheets (slept in clothes) A severely chipped shower / bathtub. Broken front door looks like someone kicked it in. The fire alarm was stolen, the share room door wouldn't close or lock and much much more. (see photos) Also, this was the best after changing rooms three times.
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Roberto
icon-Business
Business
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything is old
Diana
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Had to be moved from rooms twice because of broken locks on doors. And it was only my daughter and me . Ashley the front desk clerk was very helpful in moving me to a different room
Cristal
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was really outdated, it gave run down vibes. there is a gas station right across the parking lot, a Starbucks and Denny's right across the street which was convenient. The freeway was right behind the hotel.
Samoa
icon-Leisure
Leisure
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Shower head needs replacement TV not used all weekend due to remote not functioning well Entrance door very difficult, at times, to open
rmadriz**
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Poorly breakfast, place not very clean
Martha
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Didn't like anything the tub was really nasty, and the mattress was all stained idk what could had happened there.. I had to stay because I already had the reservation.
Joshua
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We didn’t like anything about this property. One of the staff ladies, the older one was great. But everything else was terrible.
Corinne
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The floor in the room was filthy, we were unable to locate the light switch, there was a dumpster with a mattress sticking out of the dumpster and other discarded furniture placed outside of the dumpster near the pool. There were questionable characters casing the parking lot that made us feel unsafe. I would never recommend this facility to anyone. We did not stay and the hotel agreed to refund 2 out of the 3 nights we had reserved. The refund process was laborious and slow. (Wish we had taken pictures)
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Tamara
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This is a dirty motel with dirty rooms and dirty floors and hard mattresses and very unfriendly staff
Robert
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property is run down, sketchy people hanging around the parking lot next to a gas station and a freeway on ramp next it is very noisy. There’s a Clarion hotel on the same property and I had a check in there because the owner owns both properties. You can tell the owner neglects the property and just take the cash from the renters. I had a scalding hot shower that would only be hot or hotter and it burned my foot. I complained to the front desk, but they couldn’t do anything about it. I do not recommend anybody staying there as there are better other options nearby. I would never come back to this property.
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christopher
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room was clean, AC and bed were perfect. Condition of room was pretty bad. No secondary working lock on my door. Several holes in the wall, ceiling need to be in. Walls need to be repainted. Bathroom sink has massive cracks. Bathtub needs restoration, even know it was clean it looked dirty
Jane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The outside of this property is in desperate need of an update. I was really nervous until I opened my door. Beautiful new flooring, brand new mattress and counters. Large spacious room. You have to check in at Clarion Pointe which is on other side of parking lot. Breakfast is served at Clarion Pointe as well. Staff is incredible and kind.
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Sandra
2.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Conditions are really bad! Do not stay here. The shower didn’t even work and have running water. You have to even check in at different hotel because lobby was closed. The pictures of hotel are not accurate either. Dirty shower.
SUZETTE
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Initial thoughts were there are no windows, the room was super hot, the sliding door to the back of building was unlocked which felt unsafe. My daughter went to use the restroom and lost it when she saw a couple roaches in the tub.
Destyni
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

There’s definitely roaches, seen multiple in my room but they were squished. The breakfast is literally like waffles, toast, bagels cereal. Nothing crazy. The staff is super helpful though so that was a plus. Probably won’t stay here again
Cheryl
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Sheri at the front desk was very nice and helpful
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