The room is comfortable but the AC seems small so it doesn't cool down immediately when you arrive. The breakfast food is quite good, there are many choices of bread and other varied hotel food. When you are in the west lift, the staff told you that if you want to go to the gym or swimming pool, you can go to the 7th floor first and then move to the east lift to the 17th floor. The receptionist asked again whether the room is smoking or non-smoking even though you have booked a non-smoking room. When you arrive at 1:30 PM, you want to try early check-in but the room is not ready yet so you have to wait until 2:00 PM.

The hotel is clean and comfortable and the staff are very helpful. The only downside is that not all rooms have smart TV (Netflix is not available).

Excellent services from check-in with welcome lounge until checkout.

even though it was only 1 night, but was quite pampered by the entire hotel staff... great👍

It's really comfortable to stay here, the view is as good as outside 😍🥰

All the staff is very friendly and helpful, the room is clean and comfy. I think that this hotel is a very good deal, the price and quality is equal. Would love to stay there again ❤️‍🩹

Friendly staff, location close to the city

I stayed on the 25th floor. Upon check-in, I received free juice, cereal, and cream soup. The service was available from 2-9 PM. To get around, just take the pedestrian bridge. Take the Transjakarta bus and get off at Pancoran. Then take the LRT to Dukuh. Get off the TJ bus towards Kota. Get off at the Hotel Indonesia roundabout. There are lots of souvenirs there. The toll road exit and entrance are close. Unfortunately, I didn't check the directions first; I just used Google Maps. I ended up getting lost and turning around, similar to the Rambutan turnoff, and it was jammed. I should have just gone straight into the middle lane after leaving the hotel. As a result, I left at 7:30 PM and arrived in Cilegon at 1:30 AM.

It was a great stay here. For 3 nights, I felt very comfortable.

When I entered the room, it smelled amazing, and the bathroom was also fragrant and super clean. The service was excellent, and the staff were really friendly and helpful.

room was spacious and clean. it was a pleasant stay. thanks for the anniverdary arrangement

Very good service, fast, varied food

The staffs were very friendly and accomodating. They follow-up on our comfort and needs during the stay. Room was very clean, however please note that that the walls are pretty thin. Having said that, it was overall a very pleasant stay.

This is my third stay at this Mercure Hotel, for business purposes. The hotel is comfortable, the rooms are clean, the staff is friendly, and the location is central. The view from the room is a typical Jakarta urban setting.

The room is very comfortable & the service is good, the food is delicious especially the Mercure style fried rice.

It was pleasant starting from the arrival, welcome drink, clean lounge and room to the varied breakfast menu and what is clear is that the hotel has paid attention to environmental sustainability, by implementing reduce plastic waste (drinking water provision does not use plastic bottles).

my experience was excellent with Mercure gatot subroto, it's because they can fill my request via traveloka. from smoking room until late check out. it was amazing. I will booked again.

Hotel staff are friendly and helpful during check in and check out.

It was a pleasant experience staying here. All the staff were friendly and helpful, and the breakfast was delicious. The room was clean and as requested. Thank you to all the staff and security at Mercure Hotel.

The hotel is already good. It would be even better if the TV facilities were improved.