Aston Kartika Grogol Hotel & Conference Center
Explore Aston Kartika Grogol Hotel & Conference Center
Overall Ratings & Reviews Aston Kartika Grogol Hotel & Conference Center
Traveloka (4,973)
Other sources (35)
8.7
Very Good
From 4,973 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Aston Kartika Grogol Hotel & Conference Center
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Bedroom (105)
Room Space (98)
Staff Friendliness (94)
Bathroom (94)
Ambiance (91)
Accessibility (86)
Hotel Area (84)
Distance to City Center (80)
Taste (75)
Check-in/out Time (72)
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Traveler Reviews Aston Kartika Grogol Hotel & Conference Center
Number of reviews per page
20
40
Customer reviews
g***a
Business
9.7
/10
Reviewed 1 week(s) ago
I always stay at Aston when I go to Jakarta. I really like the location, atmosphere, cleanliness, and friendliness.
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J***e
Leisure
8.1
/10
Reviewed 1 week(s) ago
everything is ok but the service at the fitness facility is not friendly.
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DW
Deny W.
Business
8.5
/10
Reviewed 1 week(s) ago
Comfortable and close to everywhere.. The city view room is cool
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1 people find it helpful
J***o
10.0
/10
Reviewed 1 week(s) ago
Best service, complete facilities
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J
Jackson
Staycation
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly even though I didn't get a king bed and the room was quite satisfying and spacious. I got a birthday cake while staying here and hopefully I will stay again next time. Thank you Aston Kartika Grogol. Always be successful 🙏🙏
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Accommodation's Reply
12 Nov 2025
Dear Valued Guests, Warm greetings from Aston Kartika Grogol. We appreciate your review and are glad to know that you had a great experience with us. We always welcome you back. Best regards, Management
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YB
Yudhi B. s.
Medical
10.0
/10
Reviewed 3 week(s) ago
It was a great stay at Aston
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Accommodation's Reply
12 Nov 2025
Dear Valued Guests, Warm greetings from Aston Kartika Grogol. We appreciate your review and are glad to know that you had a great experience with us. We always welcome you back. Best regards, Management
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almida
10.0
/10
Reviewed 3 week(s) ago
The hotel is nice and comfortable, but some of the menu items need to be changed because some of them taste salty.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review and your satisfaction with the comfort of our hotel. We also appreciate your comments regarding the taste of some of the food items. We have forwarded these comments to our team for further consideration and evaluation for future services. We are very pleased that you were satisfied with your stay with us and we sincerely hope to welcome you back again on the next occasion. Management
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A***i
Leisure
9.7
/10
Reviewed 4 week(s) ago
safe, comfortable, and clean, and close to campus.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guests, Warm greetings from Aston Kartika Grogol. We appreciate your review and are glad to know that you had a great experience with us. We always welcome you back. Best regards, Management
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I***a
Staycation
7.8
/10
Reviewed 5 week(s) ago
The short-haired female receptionist was quite rude, so when the room wasn't ready she had to ask again.
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2 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience, especially regarding the front desk service, which certainly did not meet our expectations. We have passed your comments to the relevant team for their consideration and further improvements. We appreciate your understanding and we sincerely hope to welcome you back again for an even more enjoyable experience on your next visit. Management: Aston Kartika Grogol
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MT
M Tian A.
10.0
/10
Reviewed 6 week(s) ago
Very good service and close to mn2
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Accommodation's Reply
13 Oct 2025
Dear Guest, Warm greetings from Aston Kartika Grogol Hotel & Conference Center. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Sincerely, Management
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S***d
10.0
/10
Reviewed 6 week(s) ago
A comfortable place near the famous campus in Jakarta, Trisakti University
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Warm greetings from Aston Kartika Grogol Hotel & Conference Center. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Sincerely, Management
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I***i
Staycation
6.7
/10
Reviewed 6 week(s) ago
When I checked in (checked in at 12 midnight after my anniversary dinner with my husband), I clearly said to make sure I had a double bed. I even booked a double bed. When I entered the room, I was given twin beds. My husband and I had separate beds? When I called the receptionist, they casually said it was full. Why did I book so far in advance? I won't be coming back to stay here again. The receptionist was really stupid and poor housekeeping came at 1 am to move the beds to make them one. Putting them together is still uncomfortable!!!
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Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for taking the time to share your review. We apologize for any inconvenience, particularly regarding bed placement and receptionist service. We understand this situation has certainly inconvenienced you, and we have passed this feedback on to the relevant team for immediate evaluation. We are committed to continuously improving our service and look forward to welcoming you back for an even better experience. Sincerely, Management
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T***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
I have stayed here several times and have never been disappointed with the service, the facilities are always good, and the atmosphere there is very good.
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Accommodation's Reply
13 Oct 2025
Dear Guest, Warm greetings from Aston Kartika Grogol Hotel & Conference Center. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Sincerely, Management
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Verified Traveler
8.5
/10
Reviewed 7 week(s) ago
Overall this is a convenient and comfortable place to say, with some very helpful staff, particularly at the concierge.
One comment for improvement: the choice food at the buffet breakfast has become a bit limited, and quite often the heaters are left off so it isn't warm.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest,
Warmest greetings from ASTON Kartika Grogol Hotel & Conference Center.
Thank you for sharing your feedback and for highlighting the helpfulness of our concierge team. We truly appreciate your kind words.
We also value your constructive comments regarding the breakfast selection and food temperature. Please rest assured that we have shared your input with our culinary team for immediate review and improvement.
We look forward to welcoming you back soon for an even more pleasant experience.
Warm regards,
Management
S***i
10.0
/10
Reviewed 7 week(s) ago
Clean and friendly staff, the food also has a lot of variety
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Accommodation's Reply
13 Oct 2025
Dear Guest, Warm greetings from Aston Kartika Grogol Hotel & Conference Center. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Sincerely, Management
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jeannette w.
Medical
10.0
/10
Reviewed 7 week(s) ago
Nice place
Varied breakfast menu
Friendly staff
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Accommodation's Reply
13 Oct 2025
Dear Guest, Warm greetings from Aston Kartika Grogol Hotel & Conference Center. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Sincerely, Management
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D***a
Leisure
10.0
/10
Reviewed 9 week(s) ago
Comfort, clean, near from access toll, mall, the facilities is good & the restaurant in this hotel has many delicious menus
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Accommodation's Reply
26 Sep 2025
Dear Guest, Warm greetings from Aston Kartika Grogol. We appreciate your review and are glad to know that you had a pleasant experience with us. We are always happy to welcome you back here. Best regards, Management
s***n
Leisure
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, good service, helped to get into the room with a lot of luggage.
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Accommodation's Reply
26 Sep 2025
Dear Guest, Warm greetings from Aston Kartika Grogol. We appreciate your review and are glad to know that you had a pleasant experience with us. We are always happy to welcome you back here. Best regards, Management
s***n
Leisure
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, clean rooms, good service
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Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Warm greetings from Aston Kartika Grogol. We appreciate your review and are delighted to hear of your enjoyable experience with us. We are always happy to welcome you back. Best regards, Management
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I***n
10.0
/10
Reviewed 9 week(s) ago
everything is good, it's just quiet
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Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Warm greetings from Aston Kartika Grogol. We appreciate your review and are delighted to hear of your enjoyable experience with us. We are always happy to welcome you back. Best regards, Management
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Number of reviews per page
20
40
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