Dear Our Beloved Guest, thank you for sharing your feedback with us. We sincerely apologize for the experiences you described during your stay. We take all guest comments seriously as they help us identify areas for improvement. We regret that we did not meet your expectations regarding several areas, Please be assured that we are addressing these concerns with our team to ensure they are resolved promptly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you'd like to discuss your experience further or if you have any additional concerns, please don't hesitate to reach out to us directly. Thank you again for bringing this to our attention. We look forward to welcoming you again soon. Best regards, Angga Kurniawan Operational Manager Cordex oase Pekanbaru