Clean room, friendly staff

When we arrived to the hotel they offered no valet service. We parked in a parking structure aside from the hotel. There were no bell me to help us with our luggage. We arrived a bit early and weren’t able to check in

Worth the money

The hotel looked OK, but there wasn’t very many restaurants to eat in the area and the breakfast was made with seed oil so you couldn’t eat the vegetables. The coffee was sour and one morning the server decided to take quite a large tip from me saying that he didn’t have any change. I had to go downstairs in order to get ice. There’s no ice machines on the floors. The only positive is that it’s attached to a hospital where we had surgery. Other than that I would definitely stay down the street at a better hotel.

all good

Room very clean. Location is great if you are going to NewCity Medical Plaza and free breakfast. The beds are a little on the hard side but better/sifter than the Hyatt (which also has free breakfast). Hotel Lucerna has the best/softer beds but more $$$ and no free breakfast.

Great place and location excellent staff and complimentary breakfast was outstanding.

Room dirty, bad check in service, no hospitality.

Great view, clean room, a delicious breakfast

Leak in the bathroom Gave me the wrong room

Excellent stay with front desk very accommodating and love the digital shower. I gave 2 stars less on property as my room was hot when I got in and it took 1 hour to cool the room. Also, there’s only 3 plug your own electric vehicle ports which 2 weren’t working. The other client left the car over night which I couldn’t use for mine and the other designated spots for EV cars were being used by Gas cars. Comfort was 3 out of 5.

The front women clerk Was rude wasn’t trying to help what so ever with room Upgrade when I paid a significant amount to stay there. I came in late and left early and still couldn’t get a better room I stayed in a handicap room. Awful experience.

Clean

Fantastic hotel

Receptionist people were rude

Very nice and clean place

Went to the beach and left the ac running when we came back to the room it was like a sauna super hot their ac malfunction and my medicine an d chocolate melted. It took hours to fix and they just said oh well. Terrible service and terrible people but after all it’s Mexico

I wish to have free parking with VIP

Everything was perfect except no upgrade option.

Only 1 of the electric outlet worked in the room