Novotel Jakarta Cikini

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Overall Ratings & Reviews Novotel Jakarta Cikini

Traveloka (837)
Other sources (101)
8.8
Very Good
From 837 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

9.0

Service and Facilites

8.9

People often mention about Novotel Jakarta Cikini
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Staff Friendliness (27)
Bedroom (26)
Bathroom (25)
Distance to City Center (24)
Hotel Area (22)
Wifi (21)
Room Space (21)
Ambiance (20)
Family Friendly (18)
Check-in/out Time (18)
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Traveler Reviews Novotel Jakarta Cikini

Number of reviews per page
20
40
Customer reviews
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable, safe, quiet, clean, steady
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Accommodation's Reply
12 Dec 2025
Dear Valued Guest, Thank you for your review. We are delighted that you had a positive experience at Novotel Jakarta Chikini. Your positive review motivates us to continue providing the best service. We look forward to welcoming you again. Sincerely, Rikanda Tokatorop, General Manager
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a***a
icon-Business
Business
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8.2
/10
Reviewed 3 week(s) ago
The room is comfortable, the cleanliness is very good, but the parking is limited and there are too many slots for parking in front of the lobby, so it is very inconvenient.
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Accommodation's Reply
28 Nov 2025
Dear Valued Guest, We are delighted to hear that our rooms were comfortable and clean, just as you expected. This feedback means a lot to our team. We apologize for the inconvenience caused by the limited parking. We understand that this has caused you inconvenience during your stay. We will take your feedback into consideration to improve the parking for all our guests. We look forward to welcoming you back again for an even better experience. Best regards, Riganda Togatroop, General Manager
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Monika A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Strategic location, comfortable room, soft mattress, clean room. The downside is that it's not soundproof enough; if you're unlucky enough to be next to a noisy room, you might hear it a bit.
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Accommodation's Reply
07 Nov 2025
Dear Ms. Monica A.S., Thank you for sharing your experience at Novotel Jakarta Cikini. We are so glad that you enjoyed our convenient location, comfortable room, comfortable bed and cleanliness. We also appreciate your comments regarding the room's soundproofing. We apologize if this made you feel uncomfortable. We will take this into account to improve your experience. We look forward to welcoming you back to Novotel Jakarta Cikini for an even better experience. Best regards, Riganda Tokatorop, General Manager
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Verified Traveler
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
the housekeeping guy’s staff is forget his name, he’s really kind and well
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to hear that our team made a positive impression during your stay. Your kind words will surely be shared with the team. We look forward to welcoming you back soon for another pleasant stay at Novotel Jakarta Cikini. Warm regards, Riganda Togatorop General Manager
S***o
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Get the room you ordered. Fast service. With the app, everything is easy.
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Accommodation's Reply
28 Sep 2025
Dear Valued Guest, Thank you for your review. We are delighted that you had a good experience at Novotel Jakarta Cikini. Your positive review motivates us to continue providing the best service. We look forward to your next visit. Sincerely, Riganda Togatorop, General Manager.
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and helpful. The swimming pool is very clean.
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for sharing your experience. We are delighted that the service and friendliness of our team left a positive impression and that you had a pleasant experience at Novotel Jakarta Cikini. We look forward to welcoming you back on your next visit. Best regards, Riganda Togatorop, General Manager
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Good surrounding location and good facility
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Accommodation's Reply
21 Sep 2025
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know that you enjoyed our convenient location and facilities. We look forward to welcoming you back again soon. Warm regards, Riganda Togatorop General Manager
D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The food is top-notch, absolutely delicious. The beds are very comfortable, and the location is very strategic.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for your review. We are delighted that you had a good experience at Novotel Jakarta Cikini. Your positive review motivates us to continue providing the best service. We look forward to your next visit. Sincerely, Riganda Togatorop, General Manager.
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S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The room was quite large for a standard room, the bed and bathroom were clean, and there was an iron. The breakfast menu was varied and delicious. The location is very strategic, close to the train station and restaurants. The staff was friendly and helpful. Overall, I was satisfied with my stay at the Novotel. Thank you.
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are pleased to know that you were satisfied with the cleanliness and completeness of your room, the comfort of our facilities, and the variety and taste of our breakfast menu. We also greatly appreciate your appreciation for the hotel's strategic location and the friendliness of our team. Reviews like these are a great motivation for us to continue providing the best service. We look forward to welcoming you back to Novotel Jakarta Cikini. Sincerely, Riganda Togatorop, General Manager
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Highly recommended hotel
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1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear Valued Guest, Thank you for your review. We are delighted to hear that you recommended Novotel Jakarta Cikini. Your satisfaction and comfort are our top priorities, and positive comments like this inspire the entire team to continue providing the best service. We look forward to welcoming you back soon. Sincerely, Riganda Togatorop, General Manager.
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ahmad f.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
A comfortable hotel, with very friendly staff... the only drawback is that the plates in the restaurant are dirty and not very clean, there are still food left on the plates.
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Accommodation's Reply
26 Jul 2025
Dear Mr. Ahmad F, Thank you for choosing Novotel Jakarta Cikini and taking the time to share your experience. We are pleased to know that you enjoyed your stay and received excellent service from our team. However, we apologize for the inconvenience you experienced regarding the cleanliness of the tableware in the restaurant. This certainly does not reflect our standards of cleanliness and service quality. We have passed your feedback on to the relevant team for immediate follow-up and improvements to prevent similar incidents from happening again in the future. We look forward to welcoming you back for an even better experience. Sincerely, Riganda Togatorop, General Manager
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Eko K.
icon-Staycation
Staycation
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9.4
/10
Reviewed 23 week(s) ago
This hotel is ideal for both leisure and business, boasting a strategic location in a historically significant area. Culinary options are plentiful in the immediate vicinity. Pedestrian access along Jalan Cikini is quite shady, making it very convenient.
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Accommodation's Reply
12 Jul 2025
Dear Mr. Eko, Thank you for your positive review. We are pleased to hear that you enjoyed Novotel Jakarta Cikini's strategic location in the historic district with convenient access and a variety of culinary options nearby. We are also pleased to hear that the hotel's surroundings provided a pleasant walk. We look forward to welcoming you back on your next business trip or vacation. Sincerely, Riganda Togatorop, General Manager
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Anne V. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
The room is quite clean and quite minimalist, there is no back up card, for cellphone signal it is quite minimalist (difficult) I use Telkomsel, for wifi network it is also difficult so internet mobility is quite limited
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Accommodation's Reply
08 Jul 2025
Dear Mrs. Anne v a, Thank you for your review and feedback. We are glad to hear that you were comfortable with the cleanliness and design of our room. However, we apologize for the inconvenience you experienced with the cellular signal and Wi-Fi connection during your stay. Your feedback means a lot to us, and we will follow up immediately to improve the network quality and ensure guests get a better stay experience in the future. We hope to welcome you back with more optimal service on your next visit. Best regards, Riganda Togatorop. General Manager
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
the staff was very friendly, great location, and clean
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Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Thank you for taking time to share your experience during your stay. We really appreciate and glad to hear that you enjoyed stay with us. It was our great pleasure to assist you during stay for an enjoyable and memorable experience. We look forward to welcoming you again in the future. Best Regards, Riganda Togatorop General Manager
Ika O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
I stayed in Novotel Jakarta Cikini for 6 days with family. Good hospitality, clean room and complete facility. Kids very happy and no complain. Good breakfast and spacious. Staff very helpful and the location close to everywhere.. Surely will comeback here🙂
1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Ms Ika O, Thank you for sharing your wonderful experience with us. We are pleased to hear that you and your family had an enjoyable stay at Novotel Jakarta Cikini. It is especially heartwarming to know the kids were happy and everything met your expectations, from our clean rooms and complete facilities to our breakfast and helpful team. We truly appreciate your kind words and look forward to welcoming you and your family back again soon. Warm regards, Riganda Togatorop General Manager
R***f
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 30 week(s) ago
Are there no toothbrushes provided?
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1 people find it helpful
Accommodation's Reply
24 May 2025
Dear Valued Guest, Thank you for sharing your rating and feedback regarding your stay at Novotel Jakarta Cikini. Regarding our toothbrush as one of the in-room facilities, our hotel also participates in reducing plastic waste to support the eco-friendly program so that toothbrushes and some other equipment are provided upon request. We apologize for any inconvenience caused in this regard. We look forward to welcoming you back with even better service. Best regards, Riganda Togatorop. General Manager
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Widiastuti H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Very impressive, friendly staff and fast service.
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mrs. Widiastuti H, Thank you for your feedback. We are glad that you had a good experience while staying at Novotel Jakarta Cikini. Your positive review is a motivation for us to continue providing the best service. We look forward to your next visit. Best regards, Riganda Togatorop. General Manager.
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B***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
Very satisfying and recommended for anyone who wants to visit the city of Medan.
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for sharing your positive review. We are glad to know that your experience with us was satisfying and worth recommending. Your positive review is a motivation for the entire team to continue providing the best service. See you again on your next visit. Best regards, Riganda Togatorop. General Manager
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yudith s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Comfortable hotel, delicious breakfast.
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Accommodation's Reply
16 May 2025
Dear Mr./Mrs. Yudith S, Thank you for your positive review. We are very happy to know that you felt comfortable during your stay and enjoyed the breakfast we served. We look forward to welcoming you back again for a more enjoyable experience. Best regards, Riganda Togatorop. General Manager
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Ajeng S. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 31 week(s) ago
I like stay in The Novotel Hotel Cikini. But, The Novotel Hotel Cikini doesn't have a smart tv. So, I can't watched a youtube and netflix
2 people find it helpful
Accommodation's Reply
17 May 2025
Dear Ms Ajeng, Thank you for sharing your feedback regarding your recent stay at Novotel Jakarta Cikini. We are delighted to hear that you enjoyed your time with us. We appreciate your feedback about the Smart TV, and we understand how important entertainment options during your stay. Please rest assured that your feedback has been shared with our management team for future improvements. We hope to welcome you back soon and provide you with an even more enjoyable experience. Warm regards, Riganda Togatorop General Manager
Number of reviews per page
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40