Good location right in town

Pros: restaurant & pub at hotel are pretty good, included breakfast was nice, comfortable bed Cons: pullout sofa was visibly stained, hotel is a bit on the worn-out side, hot tub/sauna is an additional fee & needs to be reserved in advance.

Just wow; looks can be deceiving from the outside but don’t be fooled. Reception is amazing, the staff are amazing, the giant (stuffed) polar bear amazing (don’t expect to see a real one, then you won’t be disappointed). Longyearbean generally feels a little like you’ve dropped into a 1970’s film set but the people are amazing; the food too die for. Particularly enjoyed Nansen restaurant (at the hotel) for the quality and choice of food and the service from staff. Barents Bar is great too - a proper pub feel with a proper English bar maid. The rooms are basic, but clean, warm and functional. Hard to beleive your a spit from the North Pole. Breakfast is good; great choice and good service. Reception, nothing too much trouble. An awesome stay at the top of the world. Definitely a 5 star review, if ever there was.

Overall a nice hotel with an amazing breakfast. Difficult to get to eat at the main restaurant for supper so we always ate elsewhere. Also impossible to get into the jacuzzi. Perhaps mentioning that we should reserve these when we book the hotel would help with this? We were told this when we checked in but at that point it’s too late. Expedia says there are laundry services (hotel) and laundry facilities (self serve) but there are no machines to use. This is very misleading as we often use this information to choose a hotel. Very disappointed with Expedia for this as this was the case for 3 hotels on this trip that we booked.

When you arrive from the airport, you take a bus that drops people off at all the hotels and there is number of people to check in at one time and they did a very efficient job in doing this..Remii what’s very helpful and gave me great information on where I should go to see sites that I wanted to look at.Irina was especially nice also and check out is supposed to be at 11 o’clock and they’re going to allow me to stay till 2 o’clock because I don’t board my expedition ship until 4 o’clock, so that makes it perfect… and there was no charge for this!!! the breakfast buffet is excellent with a beautiful view!!! it’s simply located and very close to the ports that you board your ships on! Highly recommended

Awesome place with great views and easy walk to shops and activities. Two restaurants to choose from too. Highly recommend.

Great hotel, centrally located in Longyearbyen. Fabulous views from the restaurant, as well as the sauna and hot tub.

Room is fine but was not vacuumed before my arrival, no safe in the room.

Conveniently located in Longyearbyen. Probably one of the most northerly decent hotels in the world too.

Everything is ok

Staff was very helpful and friendly. Lobby is very nice for waiting.

very very nice property

Many thanks to Antonina in reception, Gina, Georgina, Olga and Veronique at breakfast time for such a fantastic stay. We enjoyed the marvellous views and our cosy bedroom. Having a sauna and hot tub every afternoon before dinner was fabulous too. We hope to return

Excellent location near museum n shopping strip. Staff are very helpful always attend to our queries with smiles.

All very good

Really nice

Good property with jacuzzi facilities. Nice restaurant. Had a beautiful view from restaurant. Staff was polite and helpful.

The staff are wonderful. Beds are comfortable. Showers have great water pressure and plenty of hot water. The restaurant offers great food at breakfast and dinner. The pub has fantastic food as well.

The staff were so attentive and nice. Beds were very comfortable and the water was HOT!! The food in the pub and restaurant was excellent. Definitely enjoyed our stay.

amazing hospitality and great location. it’s within walking distance from the main shopping street and museums.