Clean room

Staff was fantastic as always, this is our 4th time staying here and I couldn’t recommend it enough.

We chose this property mainly for the frequent free shuttles to the parks. It was a mostly comfortable stay and the text concierge was helpful. Loved the oversized pool, just wish it was a little deeper because it was mostly around 4 feet max. Also felt it should have had microwaves in the rooms as almost every other cheap hotel I have stayed in, has offered them, and this hotel was not cheap. We also had a few issues with staff. On the first day we tried to exchange our military discounted Universal voucher for tickets at the ticket counter, but they told us they couldn't accept our veteran label on our i.d. We were worried that we would have to pay full price, but we had zero issues getting the tickets at the park. The hotel staff also locked us out of our room one day due to finding our licensed handgun that my husband carries for protection. They didn't notify us of this at all. They confiscated it until we checked out, and did let us in the room after that. I'm honestly not sure I would stay at a Universal hotel again. My husband definitely wouldn't. The value doesn't feel like it's there.

Happy

Appreciated the opportunity for early check-in! Super convenient if visiting the Universal parks with easy shuttle transportation available throughout the entire day. Pool area and food cafeteria were great as well.

As we had a 3 week stay, the laundry facilities were extremely useful. The excellent location made it handy for getting around on public transport and the universal transport was frequent and efficient.

We had a great stay at this hotel! The location couldn’t be better — just minutes from Universal and easy to walk to nearby restaurants and attractions. The shuttle service was super convenient and made getting around stress-free. The hotel itself is clean, family-friendly, and comfortable, making it a perfect spot for a fun trip.The only downside was the market restaurant — while the food was decent, it’s definitely overpriced for what you get, and the menu could use a few more options. Aside from that, everything else was fantastic. We’d definitely stay here again!

Nice place

Clean rooms, shuttle service to universal was a huge perk.

We go every year and stay at Dockside , I absolutely love this hotel for the price. Rooms clean, super amazing staff. The food options could use some updating, but overall I’m always very happy.

We stayed for a quick two night stay for Epic Universe, this hotel was amazing and more than reasonable priced. The front desk staff was awesome and having a coffee shop in the lobby was a huge bonus. 10/10 recommend!

Our stay was very nice, our room was perfect for a family of 5. Honestly my favorite part was checking in using my Expedia booking and not having to pay any additional fees outside of booking aside from the daily parking fee of $26 plus tax.

Perfect hotel for a Universal Studios holiday

We live how friendly and easy to navigate is the hotel.

Nice room with alot of space and 2 TVs in the suite and 1 private room. Pillows are a little soft so they sink. Everything else was good, fridge and storage space. Wish had a better coffee machine.

Very good property

Perfect

Clean room and the food was very good at the hotel.

.