Overall this is a great place to stay at, staff, location, property, comfort

Very Nice clean hotel, well located in La Paz. Good variety in the breakfast bar. Felt like a very safe area, Friendly staff who are happy to give advice.

Breakfast in morning, great cleanliness daily close to mall and food. Would stay again

I stayed here for two weeks and I must say it is one of the best stays I have had internationally, I really enjoyed everything about the hotel and property especially the friendly staff. It was super comfortable and super convenient. To be very fair they could improve very simple things like 1) they did not provide even drinking water which is so weird for such a high level hotel. Please fix that for future guests as a bottle of water a day will not hurt you. Its not a money issue, its just having water. 2) The room swipe cards are so old and have been used so many times that I needed to get new cards almost every day and sometimes more than once a day. I was on the 11th floor which was nice, but getting to your room after a day out with bags in hand, then swiping the card realizing you need to go back downstairs to get a new card - I think you can do better. It is like they are trying to save 3 pennies a guest for cards and 25 cents for water on rooms that really cover such fees. I will stay there again should I return, but these little details make the management appear stingy and cheap for such a classy location. I emphasize, the people and place are WONDERFUL so these details should not deter a future guest at all, but they are a memo to management. Please clean up these little details. Don't be so cheap on the little details, give the experience.

Room was an apartment with bedroom, living area, dining area and kitchen. Bed was comfortable and everything was spotless. Breakfast was included and had a decent variety of food. We also liked the restaurant in the hotel. There was a mall with a grocery store about three buildings away. A lot of restaurants within a few blocks.

The apartment was lovely however the restaurant and the bar didn’t deliver to the expected Ritz standard. There was no barman to make cocktails, staff were not the most proactive to try to solve problems, food was basic both for dinner and breakfast. I would say breakfast was cold and limited. It’s such a shame because the apartment was very nice however the restaurant/bar needs serious rethinking if you want to call it Ritz. I was disappointed as the only reason we chose it was the brand and what I thought we should be getting with Ritz name.

Everything was great

Great place to stay

Great place with beautiful rooms and great service.

I love the style of the hotel. It is close to business centers, cable car stations. It is very nice hotel to stay.

Wonderful hotel! Perfect location - close to restaurants and shops. Excellent staff who are professional and friendly.

Ok.

Great location. Staff were not as friendly as i’d want or expect, but they got the job done. I’d expect a bellman to, at least, offer to help me carry my luggage down the steps to the waiting taxi instead of simply watching me do it myself. I tip, btw. Breakfast was mediocre, at best. Had to wait for plates, look for coffee cups. Not enough food for the number of guests left one waiting for more to be brought out. The whole breakfast experience was subpar. Lastly, one tiny bottle of water in the room upon arrival? C’mon, that’s just cheap. One more thing: It’s an APART-hotel with a kitchenette. ZERO supplies were provided. Even one kitchen towel, a small sponge, a tiny bottle of liquid dish soap would have been appreciated.

Couldn’t find our booking when we checked in, took thirty minutes to find and made to feel like we were at fault. Wouldn’t let us check in an hour early, despite the room being available and having gold membership. Booked a suite because it said on their website that a bath would be in the room. This was a lie, only a shower. No coffee or tea in the room despite having a kitchen. Would only allow late check out once I complained and showed them gold membership. additionally, breakfast is very poor. Would give it a miss if I was to go back to La Paz.

Wonderful hotel! Exceptional customer service.

Very experience with this hotel. Very clean & pleasant. Big living room and kitchen. Bedrooms are big and bathroom is big and clean.

Excellent.

This is the second time I stay at the hotel. The building and rooms are old but clean and well maintained and kept: each unit has a kitchenette but in this occasion the stove was not working so I cannot give a 5 star rating. The hotel service is excellent and friendly. My suggestion is to provide at least 1 bottled water daily to guest although there is a big jug in the lobby. Finally, just want to make a comment that the pizza at the restaurant (Dukes’s) is terrible. Not sure if the altitude affects the flour, but I do not recommend the pizza from the hotel- I even got stomach sick from it (may be a combination of the altitude and the pizza).

There is no thermostat in the room. The only way to cool down the room is to open a window. When you open a window , the street noise is unbearable. I could not sleep with a window open Because the noise is too loud.

Horrible experience. There not enough characters in order to write such bad experience.