Great service

The hotel is in very poor condition. The inside condition of the room was not satisfactory.

Muy buena la atención

It needs to repair the rooms

Leak outside tub ;no internet, cant smoke on premise even tough it is outside in open air no guard outside....much more

Le hace falta mantenimiento

Great customer service, very kind staff, amazing location

The hotel was nice but the restaurant closes too ealry. My issue was that the shower did not have hot water and the bed was hard.

La verdad el servicio más caro que antes y el hotel poco amigable la habitación tenía olor a guardado y el desayuno pobre

The rooms were small and bed was hard. However the biggest issue I had was NO HOT WATER. Also the restaurant closes too early at 4. I felt safe with I heard was the president lives in the building next door so plenty of police and guards around.

10/10

Todos muy amables

The staff are very friendly

Wonderful staff close to everything but very hard beds

First, the front desk doesn't speak English. Second, the room door didn't work. We had to change room. Then, thirdly, the air conditioning was not working. We changed room , then the bath tub water stop was leaking out to the bathroom floor when turn on. Worst thing was the continued noise all night, perhaps it was not the hotel's fault

Could use some renovation. Great location. Right across from the boardwalk and just a few blocks from the cable car.

This hotel is permanently closed. Why was I not informed of this. This has caused major inconvenience and extra expenses.

Very nice and good customer service.

The hotel met my needs and was perfect location. Room could use a little updating but was good for the price with everything in working order.

We booked three bedrooms as a family. The hotel has very old and out dated furniture and amenities. Room pillows, sheets and towels are extremely old! They were ripping apart. Even with all of this the hotel reception had the audacity of accusing us of taking their towels. Horrible customer service! The cleanliness has a lot to be desired. Bathrooms lacked soap, shampoo or conditioner as well. The only good thing about this hotel was the doorman. Excellent person! Very friendly to everyone who came in to the hotel.