Outstanding customer service - a lesson in hospitality.

Your lobby and dining room has been beautifully modernized, but it is anticlimactic to enter your guest rooms which looks like they haven't been upgraded in 20 years. You should also invest in memory foam mattresses.

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony.

Very warm, helpful and kind staff. Allowed me to check in very early. Lovely garden area and pool for relaxing. Great views from my balcony. Undoubtedly a little dated but all other aspects made up for this.

The hotel was fine. For some reason, the restaurant was closed for dinner but it was possible to get food at the bar. One night, I was woken 3 times by hotel staff for no good reason and the hotel is threatening to charge me for a cancelled reservation. There are some very good people working there but overall it was not my best hotel experience.

The only comments was on the rooms. I felt to be small somewhat cramped especially the bathroom Did not like the tub found it slippery preferred a simple shower. Also TV only had one operating channel and only one coffee cup. But the lobby pool and grounds were superb, restful.

The property itself was very beautiful, but a little outdated. The rooms were nothing to write home about. However, all of the amenities that you needed were provided for. The staff was exceedingly helpful and was happy to arrange Tours, exchange money and really complete any task that you needed help with. The food at the hotel was good and the breakfast buffet was exceptional.

Very clean good food kindly personal fantastic service Recommends to all customers that like to visit Kigaki

I loved that the property was very clean and in a safe location with plenty of things to do within walking distance

Amazing service and very warm welcoming upon our arrival All staff is very customer oriented and helpful Rooms were clean, and a bit old and we did not have warm water during the day. Very stylish hotel

Spazi nella reception insufficienti, l’hotel ha bisogno di essere aggiornato, soprattutto nelle camere

Very pleasant stay

This hotel was beautiful, the service excellent, and the staff could not have been more welcoming and friendly. This is a historical hotel which was a victim/and witness to the genocide of 1994. And yet they have carried on and risen above the horrific events of that time; and have turned this hotel into the beautiful place it is. There is a plaque at the front of the hotel commemorating the hotel staff that had been killed during this time of genocide. God bless these people for their courage in being able to move on with their lives. I would highly recommend anyone wanting to go to Kigali to stay at this hotel

Nice historic hotel (it was where refugees were sheltered during the genocide), great bar/restaurant(s) and pool. The rooms however are showing their age, the carpet is stained and the shower sometimes goes from hot to cold unexpectedly. But overall, quite decent.

Its always a pleasure to stay there

Fabulous HOTEL, I cannot speak too highly of it, mostly for the wonderful staff who could not do enough. The whole set up was incredibly friendly and efficient. Absolute.10/10

I really enjoyed my few days' stay at this lovely hotel, while I was visiting dear Rwandan friends in Kigali.

The staff were amazing. I travel so much and for this to stand out means something. Ill always stay there when i return.

Its was an peaceful place with the loveliest staff