SureStay Hotel by Best Western Guam Airport South

Explore SureStay Hotel by Best Western Guam Airport South
7.0
Pleasant
From 464 reviews
Cleanliness

7.0

Room Comfort

6.8

Location

6.0

Service and Facilites

7.8

Traveler Reviews SureStay Hotel by Best Western Guam Airport South

Number of reviews per page
20
40
Top reviews
Zachary
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

the room was dated and smelled musty. pillows and blankets were old and smelled old. the room felt like it hasn't been cleaned in a while, dust bunnies in corners and around the furniture. and the chairs were super dirty.
Edward
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My friends and I enjoyed the balcony and the TV in the room. The room was spacious, clean with few imperfections, and provided lots of space for my friends. The complementary breakfast was great and the rooftop pool was a great feature. Alcohol and food can be purchased at the Foodys and KFC next door so the hotel was in a convenient spot. Would recommend this hotel again for the next visit.
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Emily
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The picture and the actual property were totally different. Construction inside, noisy, and dirty. Customer service terrible, they argued for over 1 hour with non English speaking Korean customer in the lobby about a missing small hand towel. Front desk speaking in Filipino openly about the difficult Korean. Non accommodating with early check in. Pool old, hallways dirty, bathroom dirty. Could not stay there and I wanted my money back. !!!
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Wayne
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast needs improvement
Nickolaus
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great option for when you don't want to stay down on Tumon bay.
Maria
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

So unacceptable checking in leftover trash in the bin, sunday asked to chsnged all towels said nothing available. Bathroom wall leaking asked front desk to room change. My child almost slipped. Told me no available room to room change. So give me bathmat nothing again. So not worth it.
Joseph
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Ok
Frenny
icon-Business
Business
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I like the location which is quiet and good for rest. The thing I hate the most about this place is, the checking time as well as security fee and the checking fees.
Kellie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great staff! I loved the balcony You can see the beach from the hotel. It is a fifteen minute drive to get to a sandy beach to play in the water.
Joseph
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

H
Anup
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent place to stay. Value of money!!!!
Chaferson
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Easy
Drake
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Awesome place to stay when visiting
Ada
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Thank you
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

honestly it was good, it was a quick trip home for a funeral and it was close by to what we needed. the hot water didnt last to long but it was good enough. the only thing i was not expecting was a 200. deposit. the paper work clearly stated 100 and the form they had. i didnt argue i just was confused why.. the staff were amazing and everyone made us feel welcomed. i would stay here again. it was the best rest i got in a while. if you looking for simple rest/shower/quiet. its here. we stay here because of errands and family event. value was worth it for my family.
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GEORGE
icon-Business
Business
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This is a motel, not a hotel. They advertise a shuttle. they said they have a shuttle, but no driver. It was clean, but very basic with very old furniture. No diner options in hotel. Limited food options near hotel. Staff was pleasant. they said it was under renovations.
Christine Keolani
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff were nice and professional. Saw some renovations done in some areas. Room was clean, although bathroom does need some renovating.
David
icon-Business
Business
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Stayed 3 nights. Enjoyed the comfy bed, close location to the airport and the nice rooftop pool. However, it wasnt clean, lots of renovation noise (and water interruption), breakfast was a meat sandwich in a plastic takeaway container, and the staff were friendly but not super helpful. Lowest price we could find on Guam, but not sure I'd stay again.
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Gills
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very beautiful and quiet. I like the WiFi very fast.
Edward
icon-Business
Business
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

I was in Guam on business and this hotel was really close to the airport but kind of in the middle of the drive to other places. The property is in the middle of renovations by a new owner and it's clearly an old property. The staff was amazing and very helpful, but the hotel has the vibe of an old motel that's being fixed up. Once the renovations are done, it'll be a great place to stay because it's between a variety of places to go, so it's convenient from that perspective. The cost was reasonable considering it's not in the resort area and it's close to the airport, but it wasn't quite worth the money yet--it will be after the renovations and once the hotel is up to Best Western standards. I might stay there again in the future, but it'll depend on other hotels' prices.
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