Some part of the room wasn’t what I really expected you could noticed some dirt in the wall and part of the bathroom floor

Best hotel in Brazzaville

Really friendly and helpful staff. Nice rooms and good restaurants/bar.

The AC in the entire hotel was not working. The room had stains on the carpet and cigarette burns on the coffee table. When I asked to change rooms, the one offered was not better. The bathroom was unclean, with stains on the floor and on the sink. Please do not stay there.

We had to cancel iur night in the middle of our business trip. No way to cancel, ni way to be reimburse and still running after invoice👎

There was no hot water during my entire stay. The staff were inattentive and generally unhelpful with any inquiries or requests.

Good hotel in City Center Nice fitness room Breakfast is too cheap, too basic for a 5 stars hotel.

Nice hotel in City Center Nice lobby and pool Breakfast is poor, but acceptable

The property was good, clean. The staff was nice

J'ai fait ma réservation via Hotels.com de part mon statut, je bénéficiais normalement d'un petit-dejeuner offert par jour pour une personne. Je n'ai jamais pu me faire entendre ou faire comprendre à la réception que je bénéficiais de cet avantage, alors que je leur montrais ma réservation et c'était clairement indiqué dessus. Je trouve cela très dommage et j'ai payé pour quelque chose qui était offert.

As a business trip it was good to have the upgrade to a suite. Good standards at the hotel. The Executive Lounge however needs to function as others do with food and drinks. Credit card machine didn’t work as I checked out - disruptive. Overall it was okay.

Rudy and Sprisaint at the front desk are fantastic great service in the Italian restaurant on site

Poor check in. Arrived hours after check in but still have wait at least 30-40 minutes for the assigned room. Reception lied about tap water disruption during stay.

The front desk personnel were very helpful as well as the doormen. Generally, everyone was helpful and friendly. The money exchange services with the Western Union in the hotel was less than ideal. They never had exact change. We appreciated the upgrade to a business class room but there was not much difference from a standard room.

Area is subject t periodic power blackouts. One occurred while we were dining in the terrace dining area, and within 15 seconds the backup generator came on and nobody missed a beat.

I loved everything about my stay.

Nice property

Lovely hotel in an exquisite location with wonderful staff. The service was fantastic

A very clean property with wonderful staff. The environment is also nice

Wonderful customer service