Crowne Plaza Nairobi Airport by IHG

Explore Crowne Plaza Nairobi Airport by IHG
9.2
Exceptional
From 898 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

10.0

Service and Facilites

9.4

Traveler Reviews Crowne Plaza Nairobi Airport by IHG

Number of reviews per page
20
40
Top reviews
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clse to the airport. Here are two airline crews living here,so you can see how convinent it is.
kym
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I liked that it was close to the airport; not really conducive to walking around and seeing the sites, but great when you need to be close to the airport. Nice restaurant; staff are lovely and helpful
Darryl
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We've stayed here twice. Both times for a brief layover. The first was only for a few hours and staff work us up early by mistake. We are satisfied how the management dealt with the issue. Regardless, the design of the flooring transmits noises from above very easily so in both our stays we could hear the people in the unit above us as they moved around. It didn't wake us up, but when we were awake it bothered us.
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Cindy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We loved our super short stay after flying into the Nairobi airport.
karim
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent staff and service. Only flaw i would add emails were not replied regarding an airpoirt transfer pick up for me.
Fred
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Elizabeth was very kind in the cafe
Chad
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff did not attempt to rectify the issue with my reservation.
Wendy
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Quick overnight between flights that went perfectly. Contacted CS prior & confirmed we needed the shuttle on arrival & there was a rep with Crowne Plaza sign directing us to shuttle. 15 minutes later we were checked in & in our room. Entire staff were lovely & personable. Morning shuttle was on time & large shuttle bus had a trailer for luggage. Great stay. Recommend for the value.
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Ian
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good and quick transport from the airport to the hotel, no need to wait for everyone on the flight which was amazing as I had no luggage
Raj
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Onyekachi
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everyone was so nice and I was treated so well. I will be staying here again during my next visit to Nairobi, worth every penny!
Celia
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Exceptional customer service, very slick shuttle service from the airport. Everything was wonderful except the only complaint is waiting over an hour for our evening meal. I understand that the staff need to eat too ( all the staff disappeared for at least 20 minutes) but as we were the only ones ordering food in the restaurant we would have appreciated being kept informed that there was going to be a delay especially as we had an early flight the next day.
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James
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Near Airport Transport help to Airport
Gerald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

HIGH QUALITY THROUGHOUT. PROXIMITY TO THE AIRPORT VERY IMPORTANT SINCE TRAFFIC OUTSIDE THE PERIMETER CAN BE VERY SLOW
Debra
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Security. People great.,Rooftop bar.
Marla
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We stayed at this hotel between flights and LOVED the free service to pick us up from the airport. Everyone was sooo wonderful. We liked the hotel, loved the staff. The food was not good, they need a new executive chef to improve the food.
Kelley
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

great for transiting Nairobi. Not much in walking distance but with a taxi or Uber you can visit several places.
Alison
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

A great spot for an overnight stay and being close to the airport. Room was nice and modern, staff friendly and food was okay. Free airport shuttle was really helpful and easy to locate at the airport. Hotel is gated so seemed quiet safe inside.
Bruce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A great hotel if flying into or leaving Nairobi. Convenient location to airport. Professional staff and really nice hotel. Shout-out for great service to Arnold, Sharon and Rehab. Will definitely stay at the hotel again.
Cheryl
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Ginormous bed!
Number of reviews per page
20
40