We arrived for check in late at night, the female staff was not friendly and not helpful. We asked wether we can park our car infront of the hotel, the staff speaking tone was not friendly at all. And then, when we want to enter the lift, we brought many things and 2 kids, but the staff just looking at us and passby without any gesture wanna try to help press the lift button or anything. Will not come again because of the customer service. The water heater not functioning at all.