Portola Grand Renggali Hotel

Explore Portola Grand Renggali Hotel
8.2
Very Good
From 281 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.9

Meal

8.2

Location

8.5

Service and Facilites

8.0

People often mention about Portola Grand Renggali Hotel
All
Bedroom (16)
Bathroom (16)
Taste (16)
Surroundings (14)
Room Space (14)
Staff Friendliness (12)
Ambiance (12)
In-house Restaurant (12)
Family Friendly (11)
Wifi (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Portola Grand Renggali Hotel

Number of reviews per page
20
40
Customer reviews
M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The environment is good and the choices of food is kinda variant
Find this review helpful?
Hamzah A. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very polite staff Good coffee Close to the city Nice view Parking close to the building
Translated by Google Icon
See original
+5
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Mr. Hamzah A.S., Warmest regards, Portola Grand Hotel Rengali Thank you for taking the time to write us a valuable review regarding your stay at Portola Grand Hotel Rengali. We are very pleased that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to Portola Grand Hotel Rengali soon. Best regards, Management
Translated by Google Icon
See original
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The receptionist was less than responsive. Checking in on a weekend should involve more experienced staff to speed up check-in. Housekeeping was also lacking, taking a long time to get an iron. However, the breakfast was varied.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Director/Madam, Best regards, Portola Grand Hotel Rengali Thank you for taking the time to write a valuable review regarding your recent stay at Portola Grand Hotel Rengali. We apologize if there is anything that you were not satisfied with. Your comments and suggestions will be used to evaluate and improve in the future. We hope that we will continue to have the opportunity to serve you even better. Best regards, Management
Translated by Google Icon
See original
B***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 9 week(s) ago
the staff is very friendly. the surrounding view is beautiful. but the only problem is the room cleanliness. when i entered the room i found some areas are dirty. even the bed cover and the pillows.
1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola Grand Renggali Hotel. We sincerely apologize if there are any things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
T***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 21 week(s) ago
The room wasn't very clean. It was cramped. There were stains and hair on the mattress, even though I chose a deluxe room.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola Grand Renggali Hotel. We sincerely apologize if there are any things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
5.8
/10
Reviewed 22 week(s) ago
The hotel is like a hotel that is not maintained. It's dirty everywhere, the room also smells and it's not clean. Please improve it. It's such a shame.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola Grand Renggali Hotel. We sincerely apologize if there are things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
ruslan r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 23 week(s) ago
The hotel staff were very friendly, very helpful when we had difficulty checking in.
Translated by Google Icon
See original
Find this review helpful?
K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 23 week(s) ago
Actually the staff was amazing one thing that made me disappointed was the room at first we booked a superior queen room but had to transfer two times because the room was dirty and lots of ants toilet is dirty as well and bed sheets ate stained. Then we decided to upgrade our room to a deluxe queen room bit better but still had ants in the room and bathroom needs renovation tried to order room service but the phone was not working so had to message reception thru online. Amazing staff only the room was dirty and needs to be maintained properly
Read More
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola Grand Renggali Hotel. We sincerely apologize if there are any things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
Saifan H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Best view, best experience. Can't wait to stay here again ☺️
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jun 2025
Dear Mr. Saifan H, Warmest Greetings from Portola Grand Renggali Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Grand Renggali Hotel. It is very pleasant to know that you enjoyed your stay with us. We hope to have another opportunity to welcome you to Portola Grand Renggali Hotel soon. Best regards. Management
Translated by Google Icon
See original
f***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
The service from the receptionist to the service at breakfast time is very good. The staff is friendly, smiling, and quick when we ask for help. Will stay here again, satisfying.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 May 2025
Dear Respected Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel. Thank you for taking the time to write a valuable review about your stay experience at Portola Grand Renggali Hotel. It is very pleasant to know that you enjoyed your stay with us. We hope to have another opportunity to welcome you to Portola Grand Renggali Hotel soon. Best Regards. Management
Translated by Google Icon
See original
R***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
The best hotel breakfast in Takengon, very varied. Entertainment on TV is also varied. Wi-Fi is very fast. But some parts of the room still need repair. The curtains are torn, towels have faded to other colors, soap/shampoo equipment is incomplete.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 May 2025
Dear Mr. Dear Sir/Madam. Warmest Greetings from Portola grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola grand Renggali Hotel. We sincerely apologize if there are things that are not pleasing to you. Your input and suggestions will be our evaluation material to make improvements in the future. Hopefully we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
Muhammad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
Nice hotel and beautiful view.
Find this review helpful?
Accommodation's Reply
23 Apr 2025
. Dear Mr. Muhammad R. Warmest Greetings from Portola Grand Renggali Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Grand Renggali Hotel. It is very pleasant to know that you enjoyed your stay with us. We hope to have another opportunity to welcome you to Portola Grand Renggali Hotel soon. Best regards. Management
Translated by Google Icon
See original
Profile Picture
Feison M. I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The hotel is strategically located on the edge of the lake. The view from the hotel to the lake is very nice. The hotel building consists of 2 buildings. The old building and the new building
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Apr 2025
Dear Sir/Madam, Warm Greetings from Portola Grand Renggali Hotel. Thank you for taking the time to write a valuable review about your stay experience at Portola Grand Renggali Hotel. It is very pleasant to know that you enjoyed your stay with us. We hope to have another opportunity to welcome you to Portola Grand Renggali Hotel soon. Best Regards. Management.
Translated by Google Icon
See original
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The best hotel in Takengon, spacious, comfortable, and beautiful views that other hotels don't have..thank you Renggali
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Mar 2025
Dear Sir/Madam, Warm Greetings from Portola Grand Renggali Hotel. Thank you for taking the time to write a valuable review about your stay experience at Portola Grand Renggali Hotel. It is very pleasant to know that you enjoyed your stay with us. We hope to have another opportunity to welcome you to Portola Grand Renggali Hotel soon. Best Regards. Management.
Translated by Google Icon
See original
TRI M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
the location of the hotel is interesting... only the restaurant service is very slow
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Mr./Mrs. Tri M. S., Warmest Greetings from Portola grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola grand Renggali Hotel. We sincerely apologize if there are any things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 44 week(s) ago
The sheets and blankets were stained, the wifi didn't reach the room. The bathroom was broken, the water overflowed, there was a lot of dirt and it smelled. Until now, I haven't received any compensation from this hotel. Quite disappointed to be honest.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Warmest Greetings from Portola Grand Renggali Hotel Thank you for taking the time to write a valuable review about your recent stay at Portola Grand Renggali Hotel. We sincerely apologize if there are any things that are not pleasing to you. Your input and suggestions will be used as material for our evaluation to make improvements in the future. We hope we will still be given the opportunity to serve you better. Best regards. Management
Translated by Google Icon
See original
Profile Picture
WAWAN S. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
The staff are very friendly, the service is fast, suitable for all groups, especially with family, the hotel area is also spacious, there are many beautiful views, the best in short
Translated by Google Icon
See original
Find this review helpful?
n***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 47 week(s) ago
The dirtiest hotel in the world perhaps, with a squeaky toilet, squeaky windows, squeaky walls. How could you possibly tell a human to stay in a place like that. When you enter the room, you get goosebumps and feel nauseous because it's so dirty. Don't book this hotel, it's a scam.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Director/Madam, Best regards, Portola Grand Hotel Rengali Thank you for taking the time to write a valuable review regarding your recent stay at Portola Grand Hotel Rengali. We apologize if there is anything that you were not satisfied with. Your comments and suggestions will be used to evaluate and improve in the future. We hope that we will continue to have the opportunity to serve you even better. Best regards, Management
Translated by Google Icon
See original
M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Situated on the shores of Laut Tawar Lake with stunning views, Grand Renggali Hotel Takengon offers the perfect blend of modern comfort and rural natural beauty. This hotel is an ideal choice for those who want to escape the hustle and bustle of the city and enjoy a refreshing, serene atmosphere. Step into the beautifully designed rooms of Grand Renggali Hotel, equipped with a variety of facilities to ensure your comfort. Enjoy the beautiful view of Laut Tawar Lake from your balcony or window, feel the cool mountain air, and find true peace. Grand Renggali Hotel Takengon is the right choice for those who are looking for tranquility, comfort, and natural beauty in one place, with friendly service and complete facilities. However, on our last visit we were a little disappointed because the room and bathroom facilities were not ready even though it was 3 hours overtime from the check-in schedule. This was also experienced by several other guests besides us. According to the information we received, this was due to several room service staff who resigned coinciding with the peak holiday season. This should be a concern and can be anticipated by management so that the hotel's reputation is maintained.
Read More
Translated by Google Icon
See original
Find this review helpful?
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 47 week(s) ago
A bit worried about staying here after seeing other reviews but thank God the place is nice, the room is spacious and the atmosphere is calm It's really worth it for me with a standard price to get facilities like this # could be an option if I go to Takengon again 🥰😍
Translated by Google Icon
See original
2 people find it helpful
Number of reviews per page
20
40